MyEyeDr. Employee Reviews
Out of 295 MyEyeDr. employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping MyEyeDr. improve their work culture. The Sales team, with 81% positive reviews, reports the best experience at MyEyeDr. compared to all other departments at the company. The Operations team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Accessible and communicative with rank and file employees
The senior district manager tried her best to accomadare their need
My direct supervisor believes in me and supports my growth
TBH, when they are on vacation. The micromanaging and negative feedback about not doing enough or you need to be better here or here, not meeting average sale per patient, KPIs or daily goals.
Review from Operations Dept
They try to build a community "family" work environment.
What does the leadership team need to get better at?
They need to learn to respect their employees
Hiring more staff as promised.
Communicating with the the staff
Listening to employees concerns. I was pushed off multiple times by management regarding my concerns.
Review from Sales Dept
Be present one way or another, listen and act, help us help the patients. Dont nake false promises then ignore any issues brouggt to your attention.
Review from Operations Dept
What is the best part about your compensation package?
State and National dues, malpractice insurance paid
Pay is at upper range of standard.
Timely disbursement of monthly payment
Retirement with a plan 401K
The Insurance and fair pay
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Treat them like they care
I get a low salary, i have over 10 years experience, they deduct my pay if i call out due to sick/car trouble, they do not pay you more when they expect yiu to be there 745- after 5 with no lunch breajs and every decemeber tbey make us work. Eveb more hours and days and only hourly and OD get $$$
Review from Operations Dept
General Managers are paid well, but support staff are grossly underpaid for expectations.
No experience gets you $17 per hour. Experience is not paid accordingly
Expecting employees to do a lot of extra work because of staffing, without compensation
What are some of the best things about your team?
Love my team just not MYEye DR
Smart but very down to earth and collaborative
Collaborative in nature and support ice
My coworkers are a great team.
The Comradery of the crew
What do your coworkers need to improve and how could you work together better?
Staff should be cross trained so if the screener is running late one of the opticians can screen until the official screener arrives. Trash should be emptied more than once per week. Front desk should make efforts to make sure patients are seen on time. Paperwork can be filled out later.
More communication, using more resources to implement better strategies for communication
Maximize appointment times despite unrealistic company expectations
Customer service, genuine care, gossiping, insubordination, the list goes on
Review from Operations Dept
Pettiness when it comes to commission.
What is most positive about the culture and environment at your company?
Some of the people i work with
The coworkers are great. The management is lacking.
Work life balance is always considered
Great company to work at
My Paid time off per year
What needs to change to make the company culture better?
They all should learn about EQ
Patients need to be checked in and prescreened on time, glasses should always be checked verses copy and paste last rx from the chart.
More training make sure people are OK with doing the job that they are applied for let them know they're doing a great job
Upper management to care about the little people that work in the company
Better teamwork, less focusing on numbers and more on patient care
What did you like most about the interview process?
It was thorough and positive
My previous District Manager made our interview more of a conversation than a formal interview. He was very prompt with response during my interview process and had very consistent communication.
Getting to meet the office before i started.
The promise of a better worklife balance however it was untrue.
At the time, the manager and the doctor
Review from Operations Dept
What would you improve about your company's interview process?
Make sure interviewees are aware of in person vs zoom interviews.
they interviewed me without me even applying.
I interviewed with every single person in my dpt. It would have been effective to interview in groups or all in one day, but i had to go back 3 times and interviewed with over 10 people in the course of 3 weeks.
What makes you most happy at work?
I enjoy interacting with the patients
I love what I do but I hate doing it for this company. What makes me most happy is leaving each day.
It brings me joy to help patients solve their vision problems.
The great doctors and the workers
Helping customers with their needs
What's going wrong and how can it be improved?
Stop called, emailing, texting patients so often. Many patients complained about the bombardment to the point they asked to be removed as a patient.
Customer service can be improved and working as team players need to be placed. Making the work environment positive not negative.
Full time employees working 16-30 hours per week is unacceptable
CARE ABOUT EMPLOYEES. If Employees feel valued, they will value the patient. MED has lost that focus. Drop into any office outside of NC or VA to see how and what a typical day looks like. They fluff the offices when upper mgmt fly in.
Review from Operations Dept
Management needs to stop "fixing" minor problems and realize employee moral continuing to plummet will push customers further away. Treating your employees as disposable causes them to treat customers in the same fashion. Moral needs to raise as a start of improvement.
What would you most like to see improved at your company?
Management and doctor need to be replaced