MyEyeDr. Employee Reviews
Out of 303 MyEyeDr. employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping MyEyeDr. improve their work culture. The Sales team, with 81% positive reviews, reports the best experience at MyEyeDr. compared to all other departments at the company. The Operations team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
They need to learn to respect their employees
Hiring more staff as promised.
Communicating with the the staff
Listening to employees concerns. I was pushed off multiple times by management regarding my concerns.
Review from Sales Dept
Be present one way or another, listen and act, help us help the patients. Dont nake false promises then ignore any issues brouggt to your attention.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
As a very experienced long term employee, I am not valued or compensated for my experience,dedication , work ethic,training new employees and on new equipment and I can go on and on about the ongoing problems and issues. I am not at all compensated in comparison to other companies.
Posted 10 days ago
Treat them like they care
I get a low salary, i have over 10 years experience, they deduct my pay if i call out due to sick/car trouble, they do not pay you more when they expect yiu to be there 745- after 5 with no lunch breajs and every decemeber tbey make us work. Eveb more hours and days and only hourly and OD get $$$
Review from Operations Dept
General Managers are paid well, but support staff are grossly underpaid for expectations.
No experience gets you $17 per hour. Experience is not paid accordingly
What do your coworkers need to improve and how could you work together better?
Staff should be cross trained so if the screener is running late one of the opticians can screen until the official screener arrives. Trash should be emptied more than once per week. Front desk should make efforts to make sure patients are seen on time. Paperwork can be filled out later.
More communication, using more resources to implement better strategies for communication
Maximize appointment times despite unrealistic company expectations
Customer service, genuine care, gossiping, insubordination, the list goes on
Review from Operations Dept
Pettiness when it comes to commission.
What needs to change to make the company culture better?
A more work orientated group that is actually happy to be there, likes what they do and actually cares, instead of just there until something better comes up.
Posted 10 days ago
They all should learn about EQ
Patients need to be checked in and prescreened on time, glasses should always be checked verses copy and paste last rx from the chart.
More training make sure people are OK with doing the job that they are applied for let them know they're doing a great job
Upper management to care about the little people that work in the company
What would you improve about your company's interview process?
Make sure interviewees are aware of in person vs zoom interviews.
they interviewed me without me even applying.
I interviewed with every single person in my dpt. It would have been effective to interview in groups or all in one day, but i had to go back 3 times and interviewed with over 10 people in the course of 3 weeks.
What's going wrong and how can it be improved?
Stop called, emailing, texting patients so often. Many patients complained about the bombardment to the point they asked to be removed as a patient.
Customer service can be improved and working as team players need to be placed. Making the work environment positive not negative.
Full time employees working 16-30 hours per week is unacceptable
CARE ABOUT EMPLOYEES. If Employees feel valued, they will value the patient. MED has lost that focus. Drop into any office outside of NC or VA to see how and what a typical day looks like. They fluff the offices when upper mgmt fly in.
Review from Operations Dept
Management needs to stop "fixing" minor problems and realize employee moral continuing to plummet will push customers further away. Treating your employees as disposable causes them to treat customers in the same fashion. Moral needs to raise as a start of improvement.
What would you most like to see improved at your company?
Management and doctor need to be replaced