National Vision Employee Reviews
Out of 147 National Vision employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping National Vision improve their work culture. The Customer Support team, with 56% positive reviews, reports the best experience at National Vision compared to all other departments at the company. The Sales team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They guided us in path and right way
Still hangs on to grass roots culture
The regional manager and up are great. They take care of things when needed
He shows me a lot
They listen to every one
What does the leadership team need to get better at?
My leadership team needs to be better at communication and follow through.
Everything. This company is everything that's wrong with eyecare
Andee Doty is in no position to be a general manager. She doesnt have the knowledge, and is unprofessional and uses company time for personal time. Melinda Cane (District Manager for Dallas) ignores concerns about Andee's misbehavior but puniahes others for speaking out.
Choosing general and district managers
they need to take more accountability and own up to their flaws as well as lead by example.
Review from Sales Dept
What is the best part about your compensation package?
Covered under my spouse. But prior to benefits great
The health insurance is okay
Why do you feel undervalued and what would make you feel better about your compensation?
lack of communication about company policies
I was treated very poorly and I just resigned, so nothing would make me feel better.
Better benefits package is needed. Healthcare is subpar, Dental is limited coverage
My experience and knowledge should be taken into consideration
Fair wages across the board and fair raises for current employees compared to new hires.
What are some of the best things about your team?
We do what's best for the customers we don't try to up sale which keeps people coming back for years
the best team in my team communications.
They look to me as a veteran and for help on what they feel is difficult
All Receptionist, Optician, and Technicians are knowledgeable
All of the women i work with a very dedicated and hard workers. Lately, they have been very down and moral has not been good due to the general manager's bullying and manipulation tactics. It is a very toxic environment.
What do your coworkers need to improve and how could you work together better?
Coworkers are best friends with manager so they literally stand around gossiping instead of working. Because they know that when im done with my work management will make me go help them. & if its not completeled by my 8hour shift i need to stay & do 10hours to finish there stuff while everyone goes
Waste of time to chatter about nothing
Better communication with employees and manager
Don't talk behind other people's back
They could work harder and more diligently. They could be more professional.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
you can practice your culture
The mangers have finally started a united front.
Employees who no longer work there
None the company pretends to care about people but cares only to sell a pair of glasses
They care about the employees training and growth
What needs to change to make the company culture better?
Management needs to actually talk to its employees instead of some chat window thats robotic
Favoritism and poorly trained management team
Review from Customer Support Dept
Better management would make everything better
Review from Sales Dept
The culture needs to become more employee appreciative instead of just numbers and bottom dollar.
What did you like most about the interview process?
When i was interviewed there was a different manager and they were willing to work with me to make sure i could do the job correctly. new manager just expect you to know how to do everything and wants 100% all the time no matter what.
Angel is cery nice. But they fail to tell people the truth. Its a seasonal position we dont always have work. Then when we do get slammed with work we are expected to dray 10 hours. They notify us 10 minutes before an 8 hour shift that we need to stay 10 hours. They also lie about the hours
good condition and feel free to answer the questions
I was put at ease right from the start.
It was fairly quick and easy.
What would you improve about your company's interview process?
No interview was needed hire anybody
Needs to be more thorough
On top of the 30 day probationary period before someone becomes permanent, they need to screen better. Better questions, more in depth analysis on these people who should know this is a medical office first and foremost. Should be DOCTOR oriented, clean, efficient and professional. No stores are.
Review from Sales Dept
Contract people that are in college
Review from Sales Dept
What makes you most happy at work?
The way I make my customers happy
Helping people see better and making long term connections
Helping people see again without breaking the bank.
Helping customers without costing them a fortune
providing excelent custmer services to the patients.
Review from Sales Dept
What's going wrong and how can it be improved?
Employees need to be valued and respected above the management and money being made by commission.
'Patients' are to be treated like cattle. Herd as many of them through as fast as you can, regardless of the health or well-being.
Communication listening to complaints from employees
Poor quality turn around time to long
Review from Customer Support Dept
Have better quality materials. Have better quality UPPER management. Their systems and models are archaic and embarrassing compared to other companies. Get with the times on technology especially.
Review from Sales Dept
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What would you most like to see improved at your company?
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