Norfolk Southern Corporation Employee Reviews
Out of 1171 Norfolk Southern Corporation employee reviews, 20% were positive. The remaining 80% were constructive reviews with the goal of helping Norfolk Southern Corporation improve their work culture. The Engineering team, with 24% positive reviews, reports the best experience at Norfolk Southern Corporation compared to all other departments at the company. The Operations team offered the most constructive feedback, with 88% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Local leadership spends all their time making superficial changes to make it look like they are trying to help employees but core issues remain unresolved
How to manage employees and create a better environment for all employees.
Becoming a leader not pushing their work on everyone else to do for they can leave early
Treat employees like people not machines, we have families and want outside of work life too
Knowing the jobs they supervise, respecting their people, showing care and compassion, learning from others, and not having the typical I'm a leader so I know the best way to do everything attitude. Good leaders surround themselves with people that are smarter than they are, and they listen.
Why do you feel undervalued and what would make you feel better about your compensation?
a raise better pay better health care
Pay and benefits need to keep up with inflation
We are the lowest paid class I railroad in the country and the 2nd worst to work for as rated in 2021 by Best Places to Work. UP, NS, and CSX (all class I railroads) make up 3 of the 5 worst companies to work for. Management says disgruntled employees caused that. Alternatively maybe its really true
Always trying to fire you
The moment you accept a job with NS they will actively find a way to fire you. It is the culture of the management. It is toxic and gives employees a feeling of shame and resentment.
What do your coworkers need to improve and how could you work together better?
Do the work amount equivalent to an average day. Most won't do the equivalent when they have more help on their shift
We are all in this together.
They are so unhappy from the crushing disillusionment that all they can do is hold on. My co-workers have no control over their futures, and I pity them all.
Review from Operations Dept
Calling out the wrongs being done to the other workers instead of putting thier head down and acting like it's gonna go away the only way we attack this problem is sticking together but I understand how hard that is
Review from Engineering Dept
All my coworkers do is talk about other coworkers and complain about everything.
Review from Operations Dept
What needs to change to make the company culture better?
Pay better. Better equipment. More people.
Treat employees like people, built new headquarters with restaurant, daycare, etc., told to mingle with others. Crew stations are bare bones and give the feeling of get to work or go home
Start placing employees first. Stop harassing your employees over little things. Show your employees you are there to support them and you are there to help and not discipline
More focus needs to be placed on improving employee morale.
Focus on customer service while there is still time.
What would you improve about your company's interview process?
Outsource HR - the internal HR department is awful. They don't care about anyone or anything. The pay is constantly messed up and no one cares. It takes weeks to get anything done or corrected.
I was interviewed by some grumpy old men who were acting like they did me a favor by even calling me. Perhaps treat people like they could be an asset that can help NS achieve superior customer service?
it was very intimidating, a minority young woman sat in front of a panel of 5 white males, They were firing questions from left to right. It was a taste of what management looks like at NS, mainly white men.
Review from Operations Dept
Lots of times when you know someone you are already hired before the process you just need to show up
Review from Engineering Dept
Better information up front about the job to be interviewed for.
What's going wrong and how can it be improved?
buy out false promises that will never happen
Customers should be number 1 in any service industry. Wall Street does not get rail service.
Lying, always late, overcharging, last priority
Service is not good. Customers complain constantly.
New management to be put in place that want to run freight for customers!
What would you most like to see improved at your company?
The entire company needs to change course.
Review from Operations Dept
Pay raises
Review from Engineering Dept