Norfolk Southern Corporation Culture | Comparably
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Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company. read more
EMPLOYEE
PARTICIPANTS
465
TOTAL
RATINGS
6807

Norfolk Southern Corporation Company Culture

Norfolk Southern Corporation Culture

This score is derived from employee ratings & reviews
2.3/5
Norfolk Southern Corporation's Overall Culture is rated F

Top Rated Culture Dimensions

Norfolk Southern Corporation CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
James Squires Norfolk Southern Corporation's CEO
James Squires
37 /100

Diversity at Norfolk Southern Corporation

Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F

Diverse employees at Norfolk Southern Corporation have rated Team, Retention, and Work Culture as the highest categories they have scored

Women at Norfolk Southern Corporation

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-

Women at Norfolk Southern Corporation have rated Team, Retention, and Manager as the highest categories they have scored

Norfolk Southern Corporation eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Recommend to a Friend?

-59

Norfolk Southern Corporation employees are -59% more likely to recommend Norfolk Southern Corporation as a great place to work

14%Promoters
13%Passives
73%Detractors

Working at Norfolk Southern Corporation

Working at Norfolk Southern Corporation is rated below average by 465 employees, across various culture dimensions. Norfolk Southern Corporation employees rate Team highest among all categories, and think that Work Culture and Professional Development have the most room for improvement, putting Norfolk Southern Corporation’s culture in the Bottom 5% compared to similar sized companies on Comparably and in the Bottom 5% compared to other companies in Virginia Beach, VA. See below in detail how working at Norfolk Southern Corporation was rated by employees.

Overall Company Culture at Norfolk Southern Corporation

F

Overall Company Culture at Norfolk Southern Corporation is rated F

Last updated 15 days ago

Bottom
5%

Norfolk Southern Corporation ranks in the Bottom 5% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 465 Employees

View Results
0
20
40
60
80
100
IT
71
IT71
Customer Support
59
Customer Support59
Engineering
51
Engineering51
Product
51
Product51
Operations
41
Operations41
Sales
23
Sales23

Norfolk Southern Corporation Employee Reviews

Out of 1171 Norfolk Southern Corporation employee reviews, 20% were positive. The remaining 80% were constructive reviews with the goal of helping Norfolk Southern Corporation improve their work culture.

20%
80%
Positive Reviews20%
Constructive Feedback80%

Positive Reviews From Norfolk Southern Corporation Employees

  • What did you like most about the interview process?
    The personnel - it was a mix of personalitiies. It can vary by department how it is done
  • What is most positive about the culture and environment at your company?
    Coworkers and field personnel overall working together is great on our team. It can vary with other groups, so knowing about each one makes a difference.
  • What are some of the best things about your team?
    Our team is awesome, and manager is fantastic. We all work together as needed, or individually where we do our own projects. Every team can vary at NS, so being internal you can see where these great managers are.

Constructive Feedback From Norfolk Southern Corporation Employees

  • What's going wrong and how can it be improved?
    buy out false promises that will never happen
  • What needs to change to make the company culture better?
    Pay better. Better equipment. More people.
  • What does the leadership team need to get better at?
    Local leadership spends all their time making superficial changes to make it look like they are trying to help employees but core issues remain unresolved

Norfolk Southern Corporation Company Information

Norfolk Southern Corporation Company Overview

Norfolk Southern Corp is one of the nation's premier transportation companies. NS is a Fortune 300 and a 2017 Forbes America's Best Employers Top 100 Company.

Norfolk Southern Corporation was founded in 1982 and its current CEO is James Squires. Since its inception 44 years ago, Norfolk Southern Corporation has grown to 25000 employees.

Norfolk Southern Corporation Mission, Vision & Values

Norfolk Southern Corporation Mission Statement

Our vision is to be the safest, most customer-focused, and successful transportation company in the world.

Norfolk Southern Corporation Vision Statement

Be the safest, most customer-focused, and successful transportation company in the world Norfolk Southern believes having a vision helps create prosperity. It pushes boundaries, creates new possibilities, and challenges people to roll up their sleeves and do what it takes to achieve goals. Whether NS is developing new safety initiatives, providing reliable truck-competitive service in more than 2 lanes, launching the Crescent Corridor — one of the fastest routes from the Southeast to the Northeast complete with 3 new intermodal lanes -- or committing to a reforestation project to plant 6 million trees, the Norfolk Southern team is working hard to fulfill the vision.

Norfolk Southern Corporation Values

  • Safety
  • Performance
  • Integrity
  • Respect
  • Innovation
  • Teamwork
HeadquarterThree Commercial Place
Norfolk, VA 23510
United States of America
Websitewww.nscorp.com
Founding Date1982
Tel855-667-3655
Company StatusPublic
StockNSC
Jobsjobs.nscorp.com/
Social Sites

Norfolk Southern Corporation Competitors

Norfolk Southern Corporation competitors include Amtrak, CSX Corporation, BNSF Railway, and Union Pacific Railroad. Norfolk Southern Corporation ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Norfolk Southern Corporation compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    Amtrak's Logo
    Amtrak
    3.4/5
  2. #2
    CSX Corporation's Logo
    CSX Corporation
    2.4/5
  3. #3
    BNSF Railway's Logo
    BNSF Railway
    2.3/5
  4. #4
    Union Pacific Railroad's Logo
    Union Pacific Railroad
    2.3/5
  5. #5
    Norfolk Southern Corporation's Logo
    Norfolk Southern Corporation
    2.3/5
  • Culture Video
  • Engineer

Norfolk Southern Corporation Employees

Norfolk Southern Corporation has 25000 employees. 465 employees at Norfolk Southern Corporation have reviewed Norfolk Southern Corporation across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 15 days ago.

Overall, the 465 Norfolk Southern Corporation employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Norfolk Southern Corporation are mostly dissatisfied with their total compensation at Norfolk Southern Corporation, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Norfolk Southern Corporation are not very pleased with their team. 465 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Norfolk Southern Corporation are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Norfolk Southern Corporation believe the environment at Norfolk Southern Corporation is negative. Most Participants believe the pace of work at Norfolk Southern Corporation is moderate. About 39% of the employees at Norfolk Southern Corporation work 8 hours or less, while 12% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Norfolk Southern Corporation are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Norfolk Southern Corporation employees generally work 9.9 hrs a day
Work Hours
A Day in the Life
Employees at Norfolk Southern Corporation report the work pace is moderate
Work Pace
A Day in the Life
On a typical day, employees at Norfolk Southern Corporation have 0 meetings
Meetings
A Day in the Life
86% of Norfolk Southern Corporation employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Norfolk Southern Corporation employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
18% of Norfolk Southern Corporation employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Norfolk Southern Corporation employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
81% of Norfolk Southern Corporation employees call their work environment negative
Environment

Joining Norfolk Southern Corporation - Employee Onboarding

The prevailing opinion from employees about joining Norfolk Southern Corporation is that the company was very unprepared on their first day. Norfolk Southern Corporation employees concluded that their overall onboarding experience was positive. 40% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Norfolk Southern Corporation KPIs and OKRs

At Norfolk Southern Corporation 31% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Norfolk Southern Corporation's KPIs and OKRs is essential for its success. Out of 35 Norfolk Southern Corporation employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 9 have said yes.

AnswerPercent
Yes26%
No74%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes31%
No69%
Are the KPIs/OKRs for your department clear?

Norfolk Southern Corporation CEO & Leadership

Norfolk Southern Corporation CEO - James Squires

James Squires Norfolk Southern Corporation's CEO
37 /100

James’s approval rate is lower compared to CEOs at similar sized companies, putting James in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in Virginia Beach, VA. James Squires’s employees rank Norfolk Southern Corporation in the Bottom 20% for Team, in the Bottom 10% for Compensation, and in the Bottom 10% for Retention. Squires is generally unpopular with Norfolk Southern Corporation employees, but ranks especially low with employees in the Sales department, and by employees in the Operations department and employees with Over 10 Years experience. However, employees with Entry Level experience have a slightly more favorable view of the CEO. When compared to Norfolk Southern Corporation’s competitors, James Squires ranks below both Union Pacific Railroad CEO Lance Fritz and BNSF Railway CEO Carl Ice.

Norfolk Southern Corporation Leadership

The Norfolk Southern Corporation Executive Team is rated a “F” and led by CEO James Squires, Executive VP & Chief Marketing Officer Alan Shaw, and VP of Information Technology & Chief Information Officer Fredric M. Ehlers

  • James Squires  CEO / President

    James Squires CEO / President

    James Squires serves as the CEO / President of Norfolk Southern Corporation.

  • Alan Shaw Executive VP & Chief Marketing Officer

    Mr. Alan H. Shaw has been the Chief Marketing Officer and Executive Vice President at Norfolk Southern Corporation since... read more

  • Fredric M. Ehlers VP of Information Technology & Chief Information Officer

    Mr. Fredric M. Ehlers has been Chief Information Officer at Norfolk Southern Corporation since October 3, 2017. Mr.... read more

  • Michael Joseph Wheeler Executive VP & COO

    Mr. Michael Joseph Wheeler, also known as Mike, has been the Chief Operating Officer and Executive Vice President of... read more

  • Cynthia C. Earhart Executive VP of Finance & CFO

    Ms. Cynthia C. Earhart, also known as Cindy, has been Chief Financial Officer and Executive Vice President of Finance at... read more

  • Thomas G. Werner VP of Corporate Communications & Chief Sustainability Officer

    Mr. Thomas G. Werner, also known as Tom, has been the Chief Sustainability Officer and Vice President of Corporate... read more

  • Thomas E. Hurlbut VP & Controller

    Mr. Thomas E. Hurlbut has been Vice President and Controller at Norfolk Southern Corporation since November 1, 2013. Mr.... read more

  • John M. Scheib Senior Vice President of Law & Corporate Relations

    Mr. John M. Scheib has been Senior Vice President of Law & Corporate Relations at Norfolk Southern Corporation since... read more

  • Harold Mobley Vice President Labor Relations

    Harold Mobley serves as the Vice President Labor Relations of Norfolk Southern Corporation. Harold started at Norfolk... read more

Norfolk Southern Corporation Salaries

How much does Norfolk Southern Corporation pay?

How much do people at Norfolk Southern Corporation get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Norfolk Southern Corporation is $131,452, or $63 per hour, while the estimated median salary is $131,322, or $63 per hour.

At Norfolk Southern Corporation, the highest paid job is a Director of Sales at $232,005 annually and the lowest is a Receptionist at $37,447 annually. Average Norfolk Southern Corporation salaries by department include: Operations at $102,040, Finance at $105,383, Admin at $59,884, and IT at $100,973. Half of Norfolk Southern Corporation salaries are above $131,322.

373 employees at Norfolk Southern Corporation rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 1182 ratings) while 370 employees at Norfolk Southern Corporation rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 395 ratings).

Salaries contributed from Norfolk Southern Corporation employees include job titles like Developer, Technical Writer, Customer Service Manager, and Director of IT. Comparably data has a total of 2 salary records from Norfolk Southern Corporation employees.

Last updated a month ago.

1st Percentile
$68k
$68k1st Percentile
17th Percentile
$100k
$100k17th Percentile
33rd Percentile
$124k
$124k33rd Percentile
50th Percentile
$182k
$182k50th Percentile
67th Percentile
$236k
$236k67th Percentile
83rd Percentile
$277k
$277k83rd Percentile
100th Percentile
$295k
$295k100th Percentile
$131,452*
Average Compensation
$131,322*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Norfolk Southern Corporation Salaries by City

Norfolk Southern Corporation Salaries by Department

Explore Norfolk Southern Corporation Salaries

Diversity & Inclusion at Norfolk Southern Corporation

Diverse employees at Norfolk Southern Corporation score the company 47/100 across various culture categories, placing Norfolk Southern Corporation in the Bottom 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Norfolk Southern Corporation across various culture dimensions.

Ranked Culture the Highest

Women 52/100
Department - Operations
Men 79/100
Tenure - 1 to 2 Years
Diverse Employees 71/100
Department - IT

Ranked Culture the Lowest

Women N/A/100
Men 27/100
Tenure - 5 to 10 Years
Diverse Employees 44/100
Department - Operations

Norfolk Southern Corporation Perks & Benefits

Health & Wellness

  • Health Insurance

Financial Benefits

  • 401K / Retirement Plan

Norfolk Southern Corporation PTO

Norfolk Southern Corporation's PTO and Vacation policy typically gives 10-15 days off a year with 68% of employees expected to be work free while out of office. Paid Time Off is Norfolk Southern Corporation's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Norfolk Southern Corporation's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.

AnswerPercent
Flex Time5%
Vacation Policy50%
Office Meals9%
401k Contribution36%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes32%
No68%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo13%
$1500 - $2500/mo17%
$1000 -$1500/mo26%
$500 -$1000/mo26%
Less than $500/mo18%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Norfolk Southern Corporation Careers

Norfolk Southern Corporation Jobs

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H1B Visa

In 2019, Norfolk Southern Corporation applied for 1 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

Norfolk Southern Corporation has a total of 25000 employees

1
Total Applied
  • 100% Granted (1 out of 1)
  • 0% Denied ( out of 1)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Norfolk Southern Corporation Know You Want To Work There

Overview of Candidates Interested in Norfolk Southern Corporation on Comparably

Candidates By Department

Engineering
43%
All Industries
29%
Operations
14%
Finance
14%

Candidates By Location

Philadelphia
14%
Atlanta
14%
Norfolk
14%
New York City
14%
Petersburg
14%
Other
29%

Norfolk Southern Corporation Internship Program

Acquiring a position in Norfolk Southern Corporation's Internship Program is generally does not offer internships. Why intern at Norfolk Southern Corporation? Employees are not so happy at Norfolk Southern Corporation and rate their office perks as terrible. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Norfolk Southern Corporation employees say they’re never bored at work. Additionally, 61% have developed close friendships with their co-workers.

How difficult is it to get an internship at Norfolk Southern Corporation?

Operations
Very Difficult14%
Somewhat Difficult15%
Not Difficult14%
Difficult0%
Does Not Offer Internships57%
Answered by 14 Operations Interns

Frequently Asked Questions regarding Norfolk Southern Corporation

What is Norfolk Southern Corporation address?

Norfolk Southern Corporation location is at Three Commercial Place

Who is the CEO of Norfolk Southern Corporation?

Norfolk Southern Corporation CEO is James Squires, their score by employees is 37

What is Norfolk Southern Corporation eNPS?

The eNPS for Norfolk Southern Corporation is -59

What is Norfolk Southern Corporation revenue?

Norfolk Southern Corporation revenue is $11B

What is the salary for Lead Engineer in Norfolk Southern Corporation?

Lead Engineer average salary in the US is 161k

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