
honesty with employees, MUCH less offshoring
coworkers aren't the problem -- management is the problem, don't support the employees
production cut in half for rate calculation, quality analysis is punitive not educational and unfairly penalizes "good" work
too much work being sent offshore, employees constantly lied to about it, too few new accounts coming in to maintain onshore employee load
too much angst about the next round of layoffs, too much work being sent offshore, quality analysis made less punitive and less impact on "good" work