Nuance Communications Employee Reviews
Out of 165 Nuance Communications employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping Nuance Communications improve their work culture. The Engineering team, with 63% positive reviews, reports the best experience at Nuance Communications compared to all other departments at the company.
What does the leadership team need to get better at?
They can work on Communication and organization.
Communication and better training is needed.
Developing operational processes that work and sticking to them, training/hiring quality staff, paying quality staff what they're worth
Everything they do is to belittle and destroy whatever
They need to answer in Teams chat when asked a question. They need to be equal with the new QDS and not assign them three different assignments. This was a horrible experience working from home. I am so stressed from this experience. I cannot even reach HR even.
Why do you feel undervalued and what would make you feel better about your compensation?
More stock grants and better understanding of merger timelines
Very less growth and yearly hike
No holiday pay, no sick pay, company emails are not answered. Manager refuses to give out email/name of her superior or HR.
Pay is well under market rate. Raises are minimal to non-existent. Rewarding one high performer means denying raises to their teammates.
Sales teams are over worked not given clear direction.
What do your coworkers need to improve and how could you work together better?
Not be overworked and take it out on each other
Hardworking people who were laid off.
Teams are separate and we were told not to ask questions of others. If you do talk to another team they are nasty and act like you are trying to add work to their load - even when it is work they are supposed to be doing.
coworkers aren't the problem -- management is the problem, don't support the employees
We could work together better if they would let us communicate with each other.
What needs to change to make the company culture better?
Everything that this company does is deyrimemtsl
Kindness and compassion over highly unreasonable deadlines
Not good. It became even worse as the layoffs became more and more. Only to find out that Nuance was doing away with the MLS department and outsourcing all the work to companies that pay less than half what Nuance paid.
too much angst about the next round of layoffs, too much work being sent offshore, quality analysis made less punitive and less impact on "good" work
Less managerial rule by fear
What would you improve about your company's interview process?
More face to face meetings to understand the culture and company goals.
What's going wrong and how can it be improved?
Company won't push back if clients have unreasonable expectations. The culture promotes giving clients what they want in the timeframe they ask for even if it's a bad idea, leads to shoddy work, or causes teams to be massively overworked.
More flexibility and better company morale. Currently there's a revolving door of talent. And people who leave the work gets dumped on other people and there's just moutains of poorly documented work
They laid off the MLS department without any warning. They started outsourcing all the work at a lower rate taking away from what few MLS still remained.
too much work being sent offshore, employees constantly lied to about it, too few new accounts coming in to maintain onshore employee load
Better communication between U.S. employees.
What would you most like to see improved at your company?
Operations - still a little too hard to get things done. We need to improve some of our systems and processes - and we are working on it!
Significantly different work culture standards baked into projects
Continuity in pay and more options for upward mobility