-9
NPS
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Oscar Health
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About Oscar Health's Brand
The Oscar team is focused on utilizing technology, design and data to humanize healthcare. Among its major competitors, Oscar Health is ranked in 5th place for NPS while Flatiron Health is 1st, and Collective Health is 2nd.Their current valuation is $134.27B
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Oscar Health Ranking
- #2 / 4 of its competitors
Oscar Health NPS
Oscar Health's Net Promoter Score (NPS) is a -9 with 35% Promoters, 21% Passives, and 44% Detractors. Net Promoter Score tracks whether Oscar Health's customers would recommend using the product based on a scale of -100 to 100.
Oscar Health Overall NPS
| 35% | Promoters |
|---|---|
| 21% | Passives |
| 44% | Detractors |
Oscar Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -2 | Oct 2023 | -2 |
Nov 2023 -3 | Nov 2023 | -3 |
Feb 2024 -6 | Feb 2024 | -6 |
May 2024 -4 | May 2024 | -4 |
Dec 2024 -7 | Dec 2024 | -7 |
Jan 2025 -8 | Jan 2025 | -8 |
Feb 2025 -8 | Feb 2025 | -8 |
Apr 2025 -6 | Apr 2025 | -6 |
May 2025 -9 | May 2025 | -9 |
Jun 2025 -8 | Jun 2025 | -8 |
Jul 2025 -8 | Jul 2025 | -8 |
Nov 2025 -11 | Nov 2025 | -11 |
How Other Brands Compare
Oscar Health is ranked second for NPS among its competitors. Kaiser Permanente and UnitedHealth Group come in first and third, with Elevance Health coming in at #4. Among those competitors, it is the third most valued company behind UnitedHealth Group.
Oscar Health |  Kaiser Permanente |  UnitedHealth Group |  Elevance Health | |
| Global Ranking | #- | #188 | #198 | #521 |
| NPS | -9 | 1 | -14 | -38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $134.27B | - | $344.29B | $86.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oscar Health NPS by Gender
Male customers rated Oscar Health's NPS 1 points higher than Female customers.
Male
-50
Oscar Health's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
-51
Oscar Health's NPS was rated -51 by Female customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Oscar Health NPS by Ethnicity
Oscar Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -100 | Other | -100 |
Oscar Health NPS by Age
Oscar Health's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Oscar Health NPS by Usage
Oscar Health's NPS was rated the highest by customers who have used Oscar Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -58 | Less than 1 Year | -58 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
Oscar Health NPS vs. Competitors
Compared to its competitors, Oscar Health's NPS is rated right above UnitedHealth Group, and is preceded by Health Republic.
| COMPANY | NPS Score | |
|---|---|---|
 | Flatiron Health | 31 |
 | Collective Health | 30 |
| Kaiser Permanente | 1 |
 | Clover Health | 0 |
 | Health Republic | N/A |
| Oscar Health | -9 |
| UnitedHealth Group | -14 |
| Elevance Health | -38 |
Oscar Health Customer Reviews
Out of the 7 Oscar Health customer reviews 3 were positive and 4 were constructive. Oscar Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Oscar Health Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Oscar Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Oscar Health Customer Loyalty Score by Gender
Male customers rated Oscar Health's Customer Loyalty score 11% higher than Female customers.
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Male
55%
Yes
Female
44%
Yes
Oscar Health Customer Loyalty Score by Ethnicity
Oscar Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oscar Health.
55
out of 100
Caucasian
10
out of 100
Other
Oscar Health Customer Loyalty Score by Age
Oscar Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 10% | 41-45 | 10% |
46-50 100% | 46-50 | 100% |
56-60 40% | 56-60 | 40% |
61-65 33% | 61-65 | 33% |
Oscar Health Customer Loyalty Score by Usage
Oscar Health's Customer Loyalty score was rated the highest by customers who have used Oscar Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oscar Health Customer Loyalty Score by Industry
Oscar Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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Oscar Health Customer Loyalty vs. Competitors
Compared to its competitors, Oscar Health's Customer Loyalty score is rated right above UnitedHealth Group, and is preceded by Clover Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kaiser Permanente | 81% |
| Flatiron Health | 78% |
| Clover Health | 73% |
| Oscar Health | 71% |
| UnitedHealth Group | 70% |
| Collective Health | 69% |
| Elevance Health | 66% |
| Health Republic | N/A |
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Oscar Health Product Quality
3.1/5
Oscar Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Oscar Health Product Information
Oscar Health’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Oscar Health's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Oscar Health the lowest at 2.6.
- Website
- https://www.hioscar.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into Oscar Health Product Quality
Oscar Health's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Oscar Health Product Quality the Highest
Ranked Oscar Health Product Quality the Lowest
Oscar Health Product Quality Score by Gender
Male customers rated Oscar Health's Product Quality score 0.2 stars higher than Female customers.
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Male
2.4/5
Female
2.2/5
Oscar Health Product Quality Score by Ethnicity
Oscar Health's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Oscar Health Product Quality Score by Age
Oscar Health's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.3 | 46-50 | 4.3 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
Oscar Health Product Quality Score by Usage
Oscar Health's Product Quality score was rated 2.5 stars by customers who have used Oscar Health's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Oscar Health Product Quality Score by Industry
Oscar Health's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Oscar Health Product Quality vs. Competitors
Compared to its competitors, Oscar Health's Product Quality score is rated right above UnitedHealth Group, and is preceded by Clover Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flatiron Health | 3.9/5 |
| Collective Health | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| Clover Health | 3.2/5 |
| Oscar Health | 3.1/5 |
| UnitedHealth Group | 2.9/5 |
| Elevance Health | 2.2/5 |
| Health Republic | N/A |
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Oscar Health Pricing
Oscar Health ROI & Value For Money
2.8/5
Oscar Health has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Oscar Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Oscar Health.
Quick Insights into Oscar Health ROI
Oscar Health's ROI score was rated highest by customers ages 26-30, and rated lowest by Other customers.
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Ranked Oscar Health ROI the Highest
Ranked Oscar Health ROI the Lowest
Oscar Health ROI Score by Gender
Female customers rated Oscar Health's ROI score 0.2 stars higher than Male customers.
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Male
2/5
Female
2.2/5
Oscar Health ROI Score by Ethnicity
Oscar Health's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Oscar Health ROI Score by Age
Oscar Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.1 | 46-50 | 4.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Oscar Health ROI Score by Usage
Oscar Health's ROI score was rated 2.4 stars by customers who have used Oscar Health's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Oscar Health ROI Score by Industry
Oscar Health's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Oscar Health Pricing vs. Competitors
Compared to its competitors, Oscar Health's ROI score is rated right above Elevance Health, and is preceded by UnitedHealth Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Flatiron Health | 3.8/5 |
| Clover Health | 3.3/5 |
| Collective Health | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| UnitedHealth Group | 2.9/5 |
| Oscar Health | 2.8/5 |
| Elevance Health | 2.2/5 |
| Health Republic | N/A |
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Oscar Health Customer Satisfaction (CSAT)
Oscar Health Customer Satisfaction (CSAT) Score
56 / 100
Oscar Health has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
32%
Satisfied
24%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Oscar Health Customer Satisfaction
Oscar Health's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Oscar Health Customer Satisfaction the Highest
Ranked Oscar Health Customer Satisfaction the Lowest
Oscar Health Customer Satisfaction Score by Gender
Male customers rated Oscar Health's Customer Satisfaction score 9 points higher than Female customers.
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38 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 62% |
29 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Oscar Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Oscar Health's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Oscar Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Oscar Health Customer Satisfaction Score by Age
Oscar Health's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 100% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% |
Oscar Health Customer Satisfaction Score by Usage
Oscar Health's Customer Satisfaction score was rated the highest by customers who have used Oscar Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oscar Health Customer Satisfaction Score by Industry
Oscar Health's Customer Satisfaction score was rated 75 points by Tech industry customers.
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"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
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}Oscar Health Customer Satisfaction vs. Competitors
Compared to its competitors, Oscar Health's Customer Satisfaction score is rated right above Kaiser Permanente, and is preceded by Clover Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Clover Health | 56% |
| Oscar Health | 56% |
| Kaiser Permanente | 54% |
| Collective Health | 53% |
| Flatiron Health | 52% |
| UnitedHealth Group | 49% |
| Elevance Health | 30% |
| Health Republic | 0% |
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Oscar Health Customer Service
2.9/5
Oscar Health has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Oscar Health's Customer Service
Address
New York, New York City, NY 10012
Website
https://www.hioscar.com
Phone Number
855-672-2755
Oscar Health's Social Links
Quick Insights into Oscar Health Customer Service
Oscar Health's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Oscar Health Customer Service the Highest
Ranked Oscar Health Customer Service the Lowest
Oscar Health Customer Service Score by Gender
Male customers rated Oscar Health's Customer Service score 0.3 stars higher than Female customers.
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Male
2.3/5
Female
2/5
Oscar Health Customer Service Score by Ethnicity
Oscar Health's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Oscar Health Customer Service Score by Age
Oscar Health's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 4.3 | 46-50 | 4.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
Oscar Health Customer Service Score by Usage
Oscar Health's Customer Service score was rated the highest by customers who have used Oscar Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Oscar Health Customer Service Score by Industry
Oscar Health's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Oscar Health Customer Service vs. Competitors
Compared to its competitors, Oscar Health's Customer Service score is rated right above UnitedHealth Group, and is preceded by Clover Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flatiron Health | 3.8/5 |
| Collective Health | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| Clover Health | 3.2/5 |
| Oscar Health | 2.9/5 |
| UnitedHealth Group | 2.9/5 |
| Elevance Health | 2.1/5 |
| Health Republic | N/A |
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Oscar Health as an Employer
3.9/5
Oscar Health has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Oscar Health scored a -9 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Oscar Health would recommend the brand to a friend. ENPS measures how likely Oscar Health employees would recommend working at Oscar Health to a friend.
Net Promoter Score
-9
NPS Score
| 35% | Promoters |
|---|---|
| 21% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 42% | Promoters |
|---|---|
| 23% | Passive |
| 35% | Detractors |
