Petco Competitors | Comparably
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and our own Petco partners. read more
EMPLOYEE
PARTICIPANTS
843
TOTAL
RATINGS
8275
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Petco Competitors

Petco competitors include Amazon, Chewy, PetSmart and Pet Supplies Plus. Petco ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Petco compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
5th
eNPS Rank
4th
Gender Rank
4th
Diversity Rank
4th
Product Quality
5th
NPS Rank
5th
Pricing Rank
5th
Customer Service
5th

See Petco Culture vs Competitors:

Petco Competitors
RankCompanyScore
1Amazon73
2Chewy62
3PetSmart60
4Petco55
5Pet Supplies Plus52

Petco Competitors at a Glance

Product Quality Score Comparison

Petco Ranks 5th in Product Quality Score

328 Customers rate Petco's Product Quality Score a 3.1/5, which ranks it 5th against its competitors, below Pet Supplies Plus.

  1. 1st
    Amazon
    4.2 / 5
  2. 2nd
    PetSmart
    3.6 / 5
  3. 3rd
    Chewy
    3.4 / 5
  4. 4th
    Pet Supplies Plus
    3.3 / 5
  5. 5th
    Petco
    3.1 / 5
Product Quality Score Comparison
RankCompany Score
1Amazon85
2PetSmart72
3Chewy68
4Pet Supplies Plus67
5Petco63
NPS Comparison

Petco Ranks 5th in Net Promoter Score

399 Customers rate Petco's Net Promoter Score a -7, which ranks it 5th against its competitors, below Pet Supplies Plus. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Petco to a friend?”.

  1. 1st
    Amazon
    49
  2. 2nd
    PetSmart
    11
  3. 3rd
    Chewy
    10
  4. 4th
    Pet Supplies Plus
    5
  5. 5th
    Petco
    -7
NPS Comparison
RankCompany Score
1Amazon49
2PetSmart11
3Chewy10
4Pet Supplies Plus5
5Petco-7
Pricing Score Comparison

Petco Ranks 5th in Pricing Score

297 Customers rate Petco's Pricing Score a 3/5, which ranks it 5th against its competitors, below Pet Supplies Plus.

  1. 1st
    Amazon
    4.1 / 5
  2. 2nd
    Chewy
    3.3 / 5
  3. 3rd
    PetSmart
    3.3 / 5
  4. 4th
    Pet Supplies Plus
    3.3 / 5
  5. 5th
    Petco
    3 / 5
Pricing Score Comparison
RankCompany Score
1Amazon82
2Chewy67
3PetSmart67
4Pet Supplies Plus66
5Petco61
Customer Service Comparison

Petco Ranks 5th in Customer Service

286 Customers rate Petco's Customer Service a 3/5, which ranks it 5th against its competitors, below Pet Supplies Plus.

  1. 1st
    Amazon
    4.2 / 5
  2. 2nd
    PetSmart
    3.5 / 5
  3. 3rd
    Chewy
    3.3 / 5
  4. 4th
    Pet Supplies Plus
    3.1 / 5
  5. 5th
    Petco
    3 / 5
Customer Service Comparison
RankCompany Score
1Amazon84
2PetSmart71
3Chewy67
4Pet Supplies Plus63
5Petco61
Overall Culture Score Comparison

Petco Ranks 4th in Overall Culture Score

843 Employees rate Petco's Overall Culture a 55/100, which ranks it 4th against its competitors, below PetSmart. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Amazon
    73 / 100
  2. 2nd
    Chewy
    62 / 100
  3. 3rd
    PetSmart
    60 / 100
  4. 4th
    Petco
    55 / 100
  5. 5th
    Pet Supplies Plus
    52 / 100
Overall Culture Score Comparison
RankCompany Score
1Amazon73
2Chewy62
3PetSmart60
4Petco55
5Pet Supplies Plus52
eNPS Comparison

Petco Ranks 4th in Employee Net Promoter Score

731 Employees rate Petco's Employee Net Promoter Score a -40, which ranks it 4th against its competitors, below PetSmart. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Petco to a friend?”.

  1. 1st
    Amazon
    12
  2. 2nd
    Chewy
    -24
  3. 3rd
    PetSmart
    -34
  4. 4th
    Petco
    -40
  5. 5th
    Pet Supplies Plus
    -41
eNPS Comparison
RankCompany eNPS
1Amazon12
2Chewy-24
3PetSmart-34
4Petco-40
5Pet Supplies Plus-41
Gender Score Comparison

Petco Ranks 4th in Gender Score

130 Employees rate Petco's Gender Score a 55/100, which ranks it 4th against its competitors, below Chewy. The Gender Score tracks how positively women rate their experience at Petco.

  1. 1st
    Amazon
    74 / 100
  2. 2nd
    PetSmart
    64 / 100
  3. 3rd
    Chewy
    63 / 100
  4. 4th
    Petco
    55 / 100
  5. 5th
    Pet Supplies Plus
    46 / 100
Gender Score Comparison
RankCompany Score
1Amazon74
2PetSmart64
3Chewy63
4Petco55
5Pet Supplies Plus46
Diversity Score Comparison

Petco Ranks 4th in Diversity Score

65 Employees rate Petco's Diversity Score a 52/100, which ranks it 4th against its competitors, below Chewy. The Diversity Score tracks how positively diverse employees rate their experience at Petco.

  1. 1st
    Amazon
    73 / 100
  2. 2nd
    PetSmart
    64 / 100
  3. 3rd
    Chewy
    61 / 100
  4. 4th
    Petco
    52 / 100
  5. 5th
    Pet Supplies Plus
    48 / 100
Diversity Score Comparison
RankCompany Score
1Amazon73
2PetSmart64
3Chewy61
4Petco52
5Pet Supplies Plus48
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