Petco Employee Reviews
Out of 961 Petco employee reviews, 57% were positive. The remaining 43% were constructive reviews with the goal of helping Petco improve their work culture. The Marketing team, with 86% positive reviews, reports the best experience at Petco compared to all other departments at the company. The Admin team offered the most constructive feedback, with 57% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Has been very good in the past, company really struggling now and doesn't get behind its partners.
Review from Operations Dept
What do you like best about the leadership team?
Not trained and overworked. Underpaid
Our store leaders were a great team who worked well together, supported each other and their staff and made our jobs easier. They truly cared about their team.
If stores were to govern themselves... Things would run way smoother.
The team is always patient, understanding, and watchful of its subordinates.
Store level management is fantastic, until they become overworked and burnt out.
What does the leadership team need to get better at?
Well all leadership is new but the temp ones we have had from other store theres two supervisors and both were really good, two were gms. I was told by one if them no my opinion can not be taken into consideration-it was something that truly only affected me and change my entire week up.. not okay
Reading comprehension, basic people skills, positive feedback
They need to take accountability they need to provide structure they need to have proper documentation and they need to supply all of the necessary things to do the job and they need to listen to their employees when they are having issues and take corrective measures
Listening to their workers. I understand corprate is corprate but sometimes you have to listen to what your employees are saying. My loction and other locations are in different areas. They don't make the same income. Realize that.
Leading by example instead of giving instructions over the phone
What is the best part about your compensation package?
Insurance options are flexible and you have a lot of choices
I love all parts equally
Great medical coverage for the price
My compensation is poor. The only good part is the possibility of earning commission.
There's nothing to brag about.
Why do you feel undervalued and what would make you feel better about your compensation?
My store is really rough. Basically starting over with no one whos been there for longer than 6 months. Im the animal care person, only job is to care for animals. I had to stand up for the snakes who all (17) had mites when i started. I'm the only reason why they got treated. Made my manager let me
Was made to feel undervalued and alienated by manager despite proving to exceed all goals during my time with the company
Better recognition in place would be good
Long time employees are still being paid below the new salary guidelines they introduced. They will not bring leaders up to minimum starting point but someone off the street can make up to 30% more
Pay is extremely low. Would make more being hired off street
What are some of the best things about your team?
We are always exceeding expectations.
Review from Operations Dept
Everyone gets along the ones that are bad are the store manager
Everyone is friendly, supportive, hardworking.
There are some that are willing to learn. Some that are so compassionate about animals it makes you forget about the corrupt corporate you work for. Then you have your boss that is just working non-stop to make the stop the best without any recognition for the top.
The groomers in the salon, well besides the one that harassed me and 3 other girls
What do your coworkers need to improve and how could you work together better?
Honesty and bounderies and respect
Get rid of the most expensive groomer so we can make out goals.
Advocating for ourselves. The GM and DGM needs to stand up for their hard workers. If they're not performing HELP THEM, DON'T WRITE THEM UP.
Advocating for ourselves at a store level. I wish the GM and DGM would stick up for us. Maybe actually follow the "Engagement Model"
We need support. We need more people so we can have three people per shift instead of two, sometimes one (if someone calls out, it's even more work).
What is most positive about the culture and environment at your company?
We make it positive at store level.
Review from Operations Dept
The customers and animals. The discounts
Coworkers get along pretty well
The managers keeping the peace to prevent our downfall from shelbi and Camry
Review from Sales Dept
We all have a sense of humor. We take the hard stuff corporate piles on us and make it fun. Plus, we have amazing customers. The furry ones are the best!
What needs to change to make the company culture better?
To much to name but mostly treatment of employees
Managers not curse you out in front of people
Better benefis and more help.
Replace the underachievers and reduce the percentage of contractors.
Taking better care of its employees
What did you like most about the interview process?
Quick and straightforward process. Application was easy to follow
Being able to meet the team, see the store, train a dog.
The interviewer was very nice and asked very important animal care questions
Review from Sales Dept
It was relaxed and the questions were basic interview questions.
They have prepared questions to ask
What would you improve about your company's interview process?
No one in store cares about customers.
Interviews vary from one person to next
Hire good General Managers with a very strong and outstanding background in managing and communication along with knowledge of marketing, inventory and animal care. Coach them on their shortcomings and pay them well enough for them to care.
Require background checks &call references
Hiring people looking for a career in grooming. Not just people who have been around animals. Looking at a history of working somewhere longer than a year. And not just hiring because you “liked them
What makes you most happy at work?
I like to work at a fast pace, i go in and do my job
New projects, holiday seasons, training employees, going over the store numbers. Weird stuff like that.
The time spent caring for the animals
Being productive and making a difference
My job in general keeps me happy and busy again I enjoy working with the small group of women that I work with in the shop we all get along quite well it would just be better if we didn't have the little Dominator for our store leader
What's going wrong and how can it be improved?
Remove corporate stooges that only care about money.
Stoo closing the store early
Lack of labor and training. Forced selling of memberships
Review from Operations Dept
Prices keep going up and the foot traffic is going down. Make VCP more marketable. Offer discounts on supplies or more rewards.
A lot of the products being sold are useless and expensive and customers know this and do boice out anout it. Some come here do to they only have 2 choices, petco or petsmart that is convienate for them. Some of the products we have I would never use for my pet. Voice out and nothing never changes.
What do you like best about your company?
The family feeling is amazing
Review from Operations Dept
The new CEO. He is going to do wonderful things for that company. The work is enjoyable, and most customers are great! The satisfaction of the job is good, they just need to pay better for employee retention.
Review from Customer Support Dept
I do not really agree with the companies care for animals
Review from Sales Dept
My boss is my best friend & I like working with animals.
Review from Customer Support Dept
What would you most like to see improved at your company?
Benefits hourly rates n management training
More awareness of our nutritional standards to the public
Review from Operations Dept
Better pay for movement within the company.
Review from Customer Support Dept
The well being of staff and animals
Review from Sales Dept
I would like a bigger paycheck and a car I have to ride the bus
Review from Customer Support Dept