Planet Fitness Outlook Employee Reviews

Being able to help people succeed

Interacting with the people has been a pleasure.

The employees and customers always

Review from Sales Dept

Being able to interact with the members and make there experience at the gym great. Also the abilty to become more knowledgeable in the fitness area is a great plus as well.

seeing my coworkers meeting new pepole and my same frequent members

Talking and interacting with different members

Seeing the same faces everyday and getting to know the members personally, and I enjoy interacting with the members

The awesome coworkers and the friendly members

Interacting with customers and talking about gym related topics.

after work I do my work out too

Greeting members and watching them grow to better themselves and coworkers.

coworkers and gym-goers are all friendly

See the customers happy with equipment and building plus tge work team

I enjoy talking to the customers, the people who attend planet fitness are genuinely wonderful!

Review from Customer Success Dept

Seeing members happy with their journey and seeing the team members help members with their journey.

The members and my co workers

I loved helping the older crowd in the morning and helping the younger crowd learn about muscle groups and splits in their training.....but what i loved the most was helping the most dedicated people in gym stay encouraged and watching them develope.....Ive been lifting for over 20 yrs

Review from Operations Dept

The most exciting part about coming to work is being able to catch up with the team and the members. I’m always excited to hear updates and they are to

coworkers and leaving at the end of my shift

Interacting with members and encouraging them to enjoy their workouts, have patience, and let them know that, no matter how long they work out or how often they may come in...they are doing great.

customers had a very hard time opting out. they routinely complained that it's too difficult to cancel or hold the membership.

Review from Customer Support Dept

You actively make deals and information consistently and almost seems like on purpose sometimes and it obviously leads to a lot of incidents where people feel ill-informed because not only is some of the information not concise but it's presentation is also kinda suspicious quite often, (misleading)

Review from Operations Dept

Planet Fitness can enhance its relationship with customers by focusing on several key areas: 1. Improved Customer Service: Train staff to provide exceptional customer service, addressing inquiries, concerns, and feedback promptly and courteously. 2. Personalized Experiences: Offer personalized exp

Upper management needs to actually care about employees with actually difficult lives instead of just sitting on their $20,000 couches doing nothing but taking photos of their autistic employees

Different people over management that are actually fair and have the ability to communicate.

I cannot stress enough how beneficial Random check-ins by District manager and or regional manager random visits. Many concerning situations and health/safety violations could be prevented. A 1 on 1 quarterly intrview/check up with employees, not performed by direct club managers. DM for example.

The management is no good high very very high turnover no one stays longer than I don't know maybe 7 at the most before the most part everyone quits very high turnover from one of the pay is not enough and then you have to take a test just to get a raise when most jobs just automatic give to you

Review from Customer Success Dept

Management. Management needs to be better

more training on being sensitive to mental health

There is a lot of improvement needed but the main problem is management and employees

Management does not put forth much effort to train, retain or ensure success of team members. Management is negligent in providing a safe environment with quality equipment for staff and members.

Location is under staff. One to many individuals dont take the job seriously.

Employees need to do their jobs, ESPECIALLY managers.

Review from Customer Success Dept

better pay and more worker

Better environment and better managers

Management needs massive improvement to be able to train and support employees. Also reasonable effort needs to be made to help disabled employees and customers.

Management , equipment , overall environment is not progressive for everyone , including the customers

There is no communication and there is no appreciation for staff and their hard work. Management is also not hiring more help when we clearly need it. We need Better management and communication.

Higher pay for the employees

There’s no equally there’s no fairness there’s no communication so how can you help it you

Review from Customer Success Dept