Quest Diagnostics Employee Reviews
Out of 385 Quest Diagnostics employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Quest Diagnostics improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Quest Diagnostics compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Once you are in with the layers up from entry, the company is fine
Review from Operations Dept
What do you like best about the leadership team?
Willing to work with scheduling
The best thing I like about the management team is that they do check all the boxes as far as keeping the company running. They fall short on the outreach within.
Leadership at this company is exceptional — supportive, approachable, and genuinely invested in both personal and team growth. They lead with integrity and make you feel seen and valued every step of the wa
They listen, encourage, challenge, and expect professionalism
Review from Operations Dept
They are willing to listen to what you have to say. And take action to try and improve everything
What does the leadership team need to get better at?
My team leader was excellent being female she cared about everyone's feelings however, she was limited to what she could do to make everybody happier in their work environment. The things that she could control she did well with however, when it came to being challenged by an employee, she cdnt help
Treat employees with respect, provide quality training, talk to their employees about the PSC and use their feedback on how to improve the work environment, productivity and quality customer service.
Hiring and staffing. Find more reliable candidates
Treating people fairly. It's really hard to work somewhere that requires my manager and coworker approval to get days off. This is the first company I have worked for that belittles employees for helping other locations out.
Communication!!!! Not being SOOOOO rude and doing things off just to teat you!!
What is the best part about your compensation package?
Fair pay and generous PTO
The benefits are fantastic. The only suggestion I would make is to have a little easier time with the HR department when it comes to explaining and executing benefits.
The compensation packages here are competitive and fair. They reflect the value the company places on its employees, with good benefits and opportunities for growth that make you feel rewarded for your hard work.
Solid basic benefits that meet my needs, good stock options, and a healthy company match 401k
Review from Operations Dept
The 401 k and stock options we have as well as health benefits
Why do you feel undervalued and what would make you feel better about your compensation?
Corporate needs to appreciate front line workers. Without us yall would have nothing. No sample would be collected, no tests would be ran and our couriers would not deliver to testing facilities.
We’ve had our benefits whittled down every year. We are told we are taking on higher healthcare costs for our benefit. They don’t do cost of living increase and don’t expect much of a bonus. Also we’re told not to be a victim!? I could go on
sub-market as a strategy isn't great
Overworked and underpaid. Quest doesn't value or respect their employees' worth or the hard work they put do. Pay a livable wage! There's no work life balance working at Quest!
Workload expectation leads to no work life balance. Very stressful for a supervisor. Expected to take on extra all while being told by corporate and HR that we are the reason there is a high turn over when it is really corporate that does not listen to our suggestions to make it a better environment
What are some of the best things about your team?
Like A BIG Family, I Love That.
A diverse group of experienced and non-experienced individuals who work cohesively as a team.
The best thing about my team is how tight-knit and supportive we are. Everyone genuinely cares, communicates openly, and always has each other’s backs — making work feel less like a job and more like a commun
We wrok great together and strive to help each other everyday
A healthy sense of humor and distance from the corporate hustle culture.
What do your coworkers need to improve and how could you work together better?
Some need to be fired, not reporting right results. Reporting out results when QC is out, and not being reprimanded . Some coworkers can't learn new procedures.
Better interactions with an absent minded management staff.
Working as a team in all areas
Management should stop pitting the staff against each other
Communication between shifts is lacking.
What is most positive about the culture and environment at your company?
I feel very safe at the hub.
Making do when we have to.
The benefits thats it other then that theres nothing.
They way everyone listens if you have a suggestion that helps improve something
When we do our jobs correctly, everyone is mostly left to their own devices. there is little micromanaging, as people are trusted to do their jobs to the best of their ability without a taskmaster
What needs to change to make the company culture better?
Trust empowerment space freedom transparency
Review from Business Development Dept
Everyone working together to get patient results out.
The company is so worried about diversity that they do not hire Caucasians.
hire better employees, and have better management
What did you like most about the interview process?
The interview was easy until I accepted the job to find the supervisor made promises she wasn’t going to keep. After I started the job, I found the supervisor lied on several occasions only to get me to accept the offe
It was more laid back, felt much more comfortable.
I appreciated how smooth and respectful the interview process was. The team made me feel comfortable, asked thoughtful questions, and clearly communicated every step. It showed me right away that the company values transparency and respect.
The interview process was really fast
They kept me in the loop. And the interview was done by a couple people instead of just one.
What would you improve about your company's interview process?
The interview process isn't the problem - it's the leadership
Taking time to get the most skilled available employees and letting them know upfront what to expect and what is expected from them.
Don’t use an outside recruitment company. They take too long for offers and we lose out on good candidates or do not get candidat
It should be more on the team nature of works, culture of the company. It will help the company to grow and keep a good employee.
Review from Customer Success Dept
Stop allowing children with little to no experience do the interview
What makes you most happy at work?
Every body does get along at our hub.
Accomplishing the day-to-day tasks and conversing with coworkers.
What makes me happiest at work is knowing my efforts matter — being part of a team that supports each other, celebrates wins together, and where I can learn and grow every day. That sense of purpose and connection keeps me motivate
When nice patients appreciate the work that i do even when im a lone handling many patients at a time!
Work that is challenging, engaging, and I know there is always going to be something to do
Review from Operations Dept
What's going wrong and how can it be improved?
Leadership would have to be replaced with compassionate people who care about the employees.
More staff to appropriately handle the workload, instead of stretching us as thin as possible
Bad leadership at all levels. Bad leadership supporting each other, especially the HR.
They need to realize that the people that work for them are human
Overly compliance focus , unnecessary hurdles to serve customers
Review from Business Development Dept
What would you most like to see improved at your company?
Management needs a lot of improvement and recognition