Drivers are lazy. Nobody checks up on why they sit at Love's for hours and only get 3 of a whole 6 packages delivered. 1 or 2 other drivers with 20+ stops have to pick up the slack. Routers w/no experience. Write ups for bad drivers never happen. Everyone gets the same pay!!
What would you improve about your company's interview process?
Basically, if you have a CDL, youve got a job.
What's going wrong and how can it be improved?
Customers tell me our drivers are rude and disrespectful. Our customer service lady changes moods 3x a day and customers aren't pleased.
Why do you feel undervalued and what would make you feel better about your compensation?
If driver's who do their job or go above and beyond were recognized and paid for their efforts instead of everyone getting the same cost of living raises.
What does the leadership team need to get better at?
Pay attetion to what is going on at every terminal!! I mean, REALLY look at drivers and ask why they can't deliver all 6 in town deliveries. Start with merit based pay and reviews!! We get tored of picking up the slack for 80% of the drivers but we all get rewarded.
What do your coworkers need to improve and how could you work together better?
Do their job! Most of the drivers at our terminal have very light loads. They ride the clock, sit at truck stops, come back to the terminal with half their deliveries and go home. 2-3 drivers do all of their pickups with 20+ deliveries of their own and come back to the terminal and unhook all trailr
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