Rack Room Shoes Employee Reviews
Out of 217 Rack Room Shoes employee reviews, 47% were positive. The remaining 53% were constructive reviews with the goal of helping Rack Room Shoes improve their work culture. The Sales team, with 58% positive reviews, reports the best experience at Rack Room Shoes compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
The leadership team is very accessible and aligned with one another. Cross-department projects get the attention of the entire executive team to ensure they are seamlessly supported and we can bring concerns to them directly.
The leadership is superb and everything is explained. They make the job fun!
They help you dont matter how busy we are
The confidence shown by generalizing requests & objectives. Either could be given with strong definition. Yet, simplifying set goals supplies knowledge of fully completing them.
Review from Sales Dept
The assistant managers are amazing people at store #263. While the GM could help around the store a little more, he is a good manager.
Review from Sales Dept
What does the leadership team need to get better at?
Training new hires and associates and not just refusing to teach part timers anything but register
Open communication, Inclusion training, and professionalism.
NOT GOSSIPING keeping a positve work enviroment, focusing on the job itsself NOT BAD MOUTHING EMPLOYEES. and actually being appreciative of hard worker people in their store
Less drama, more positive work enviroment focusing on the actual job instead of peoples business
people not being petty and haveing petty thoughts
What is the best part about your compensation package?
Benefits are on par w/ other corporate packages
I think it is appropriate for what is expected of me.
Full family benefits with minimal out of pocket...and a great benefits team to help navigate any problems.
Bonuses that were paid quarterly
not sure if I have one I'm just part time
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Manager would always talk to me unprofessionally
Management and leadership are awful. All stores in every district needs to re-evaluate their managements. Nobody wants to continue to be underpaid and work for such a miserable company.
Review from Sales Dept
Workload is way too much for the pay we receive. This company never gives appreciation to their empoyees, its always just hounding us to do this and do that!
Bonus system is not competitive.
the things i do were not in the job description, pay me for what i do
What are some of the best things about your team?
Everyone get along well and help each one out
Review from Sales Dept
I love the part timers and most everyone is eager to learn and grow when given the chance
I'm constantly challenged by my teammates' creativity and intelligence. We all support each other to try new things and help cover whenever one us gets stretched thin.
Cleanliness and stocking the store very fast
Very nice people and are easy to get along with in the work place.
What do your coworkers need to improve and how could you work together better?
Stop gossiping about people do our job without negativity
STOP TALKING ABOUT EMPLOYEES TO SALES ASSOCIATES TO MANAGMENT TO EVERYBODY, it was a constant gossip train wreck never got better even when bringing this to kaylas attention after we are 18 she doesnt have to deal with it anymore she says. How hard is it to do our job without drama?!
Less talking bad about people, focus on the job and helping customers
lazy people cant be worked with
You guys are asking way too many questions for my point to get across. The quality of life is terrible, they do not want to be working as hard as the managers while getting UNDERPAID.
Review from Sales Dept
What is most positive about the culture and environment at your company?
Peoples around the jobs are positive
Review from Sales Dept
The accessibility of the executive team. It is clear they are all in alignment and they communicate a cohesive plan.
Seminole location amazing location brad flint is a incredible manager at store 749 he deserves all the praise the job itself is fun i loved the job but when i moved to store 230 was the problem and made me hate the job overtime due to the enviroment
The job itself can be fun people are terrible
I like the fact that everyone helps each other and we all get along.
What needs to change to make the company culture better?
Many thibngs, list too long to write. Mainly how new staff is treated but msotly the insecurities within managkent. Manaent needs more professionalism and ti seprtate personal life from work lifr
A new district manager is needed in Delaware/Pennsylvania area
Better leaders who work the sales floor and doesn't hid in the back really do nothing as the administration side is simple but lack of actually working the floor. Just because you have been there 22 years doesn't mean you stop and make the new workers do all the work. you lead by example.
Encourage those who have been there for decades not to hinder new employees.
Better management who can deal with there emotions
What did you like most about the interview process?
I really like the interview
Review from Sales Dept
It was pretty quick and i got to meet the people i was going to be working with, not just my boss
The dorect approach to interviews
Having never worked for a company which provides the main product which it does, I applied at a lower position while standing confident of working my way up. Yet, confidence was given by the GM by starting me off at a step above due to my work history.
Review from Sales Dept
My interview process was quick and I loved immediately that I was told I would be working. It was nice not to have to wait
What would you improve about your company's interview process?
Took 2 weeks and the system kept crashing
Asking more questions and not hiring people on the spot.
by having less questions and a better MANAGER
What makes you most happy at work?
Helping peoples with things and taking care of the customer
Review from Sales Dept
Leaving from the negativity sorry
Rack Room is a friendly work environment. It is appeals to nice, friendly people.
Getting paid to simply supply customer service. Even when a product is unavailable from our company, I tend to take a further step to help find it elsewhere. If one can't sell the product, they should be able to at least sell the service!
Review from Sales Dept
My coworkers, and the customers i interact with day-to-day.
Review from Sales Dept
What's going wrong and how can it be improved?
Better management and actually training people
Training is a big part of making that location better
Many things and the improvements would need to be new maangemnt and more logical employees
Again - can be an amazing job i do feel as though as a second assistant they should be paid alot more than minimun wage considering the hours we worked and customers but the job isnt the problem its about where you are working at and whether its positive or negative it affects your mood how youwork
Employees need a survey on happiness
What do you like best about your company?
My sales team and the discount
Review from Sales Dept
What would you most like to see improved at your company?
The district manager and regional managers are awful and they do not care about the people that are positive influence within the store.
Review from Sales Dept