-13
NPS
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Raytheon Intelligence & Space
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About Raytheon Intelligence & Space's Brand
Raytheon Intelligence & Space delivers the disruptive technologies our customers need to succeed in any domain, against any challenge. A developer of advanced sensors, training, and cyber and software solutions, Raytheon Intelligence & Space provides a decisive advantage to civil, military and commercial customers in more than 40 countries around the world. Raytheon Intelligence & Space is one of four businesses that form Raytheon Technologies Corporation. Among its major competitors, Raytheon Intelligence & Space is ranked in 6th place for NPS while Bell is 1st, and ManTech is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Raytheon Intelligence & Space Ranking
- #4 / 4 of its competitors
Raytheon Intelligence & Space NPS
Raytheon Intelligence & Space's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Raytheon Intelligence & Space's customers would recommend using the product based on a scale of -100 to 100.
Raytheon Intelligence & Space Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Raytheon Intelligence & Space NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Nov 2021 0 | Nov 2021 | 0 |
Dec 2021 -20 | Dec 2021 | -20 |
May 2022 -29 | May 2022 | -29 |
Aug 2023 -13 | Aug 2023 | -13 |
How Other Brands Compare
Raytheon Intelligence & Space is ranked #4 for NPS among its competitors. Bell and BAE Systems come in first and second, with Textron coming in at third.
Raytheon Intelligence & Space |  Textron |  BAE Systems |  Bell | |
| Global Ranking | #- | #339 | #540 | #- |
| NPS | -13 | 12 | 17 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $13.14B | $126.78B | $39.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raytheon Intelligence & Space NPS vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's NPS is rated right below Textron Systems.
| COMPANY | NPS Score | |
|---|---|---|
| Bell | 39 |
 | ManTech | 34 |
| BAE Systems | 17 |
| Textron | 12 |
 | ENSCO | 0 |
 | Textron Systems | N/A |
| Raytheon Intelligence & Space | -13 |
Raytheon Intelligence & Space Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Raytheon Intelligence & Space users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Raytheon Intelligence & Space Customer Loyalty vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's Customer Loyalty score is rated right above ENSCO, and is preceded by ManTech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Textron | 78% |
| Bell | 73% |
| BAE Systems | 72% |
| ManTech | 69% |
| Raytheon Intelligence & Space | 69% |
| ENSCO | 54% |
| Textron Systems | N/A |
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Raytheon Intelligence & Space Product Quality
3.2/5
Raytheon Intelligence & Space has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Raytheon Intelligence & Space Product Information
Raytheon Intelligence & Space’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://raytheon.com
- Company Size
- 10,000+ Employees
Raytheon Intelligence & Space Product Quality vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's Product Quality score is rated right above Textron Systems, and is preceded by ManTech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Textron | 4/5 |
| BAE Systems | 3.8/5 |
| ENSCO | 3.7/5 |
| Bell | 3.6/5 |
| ManTech | 3.2/5 |
| Raytheon Intelligence & Space | 3.2/5 |
| Textron Systems | 2.7/5 |
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Raytheon Intelligence & Space Pricing
Raytheon Intelligence & Space ROI & Value For Money
3.7/5
Raytheon Intelligence & Space has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Raytheon Intelligence & Space Pricing vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's ROI score is rated right above Textron, and is preceded by BAE Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| ManTech | 4/5 |
| Bell | 3.9/5 |
| BAE Systems | 3.7/5 |
| Raytheon Intelligence & Space | 3.7/5 |
| Textron | 3.5/5 |
| ENSCO | 3.5/5 |
| Textron Systems | N/A |
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Raytheon Intelligence & Space Customer Satisfaction (CSAT)
Raytheon Intelligence & Space Customer Satisfaction (CSAT) Score
71 / 100
Raytheon Intelligence & Space has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raytheon Intelligence & Space Customer Satisfaction vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's Customer Satisfaction score is rated right above ENSCO, and is preceded by BAE Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bell | 83% |
| Textron | 82% |
| BAE Systems | 72% |
| Raytheon Intelligence & Space | 71% |
| ENSCO | 67% |
| ManTech | 0% |
| Textron Systems | 0% |
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Raytheon Intelligence & Space Customer Service
3.6/5
Raytheon Intelligence & Space has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Raytheon Intelligence & Space's Customer Service
Address
22209
Website
http://raytheon.com
Raytheon Intelligence & Space Customer Service vs. Competitors
Compared to its competitors, Raytheon Intelligence & Space's Customer Service score is rated right above Textron Systems, and is preceded by ENSCO.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bell | 4/5 |
| Textron | 4/5 |
| ManTech | 3.8/5 |
| BAE Systems | 3.7/5 |
| ENSCO | 3.7/5 |
| Raytheon Intelligence & Space | 3.6/5 |
| Textron Systems | N/A |
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Raytheon Intelligence & Space as an Employer
2.2/5
Raytheon Intelligence & Space has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Raytheon Intelligence & Space
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Raytheon Intelligence & Space scored a -13 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Raytheon Intelligence & Space would recommend the brand to a friend. ENPS measures how likely Raytheon Intelligence & Space employees would recommend working at Raytheon Intelligence & Space to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 12% | Promoters |
|---|---|
| 15% | Passive |
| 73% | Detractors |
