39
NPS
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Bell
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About Bell's Brand
We’ve been reimagining the experience of flight for more than 80 years—and today we're redefining where it can take us. Join us as we are achieving impossible, together. Among its major competitors, Bell is ranked in 1st place for NPS while Lockheed Martin is 2nd, and Airbus is 3rd.Their current valuation is $39.38B
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Bell Ranking
- #1 / 4 of its competitors
Bell NPS
Bell's Net Promoter Score (NPS) is a 39 with 54% Promoters, 31% Passives, and 15% Detractors. Net Promoter Score tracks whether Bell's customers would recommend using the product based on a scale of -100 to 100.
Bell Overall NPS
| 54% | Promoters |
|---|---|
| 31% | Passives |
| 15% | Detractors |
Bell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Oct 2020 50 | Oct 2020 | 50 |
Nov 2020 33 | Nov 2020 | 33 |
Dec 2020 50 | Dec 2020 | 50 |
Mar 2021 50 | Mar 2021 | 50 |
Oct 2021 38 | Oct 2021 | 38 |
Jan 2022 22 | Jan 2022 | 22 |
Apr 2023 30 | Apr 2023 | 30 |
Sep 2023 27 | Sep 2023 | 27 |
Apr 2024 37 | Apr 2024 | 37 |
How Other Brands Compare
Bell is ranked first for NPS among its competitors. Lockheed Martin and Airbus come in second and third, with Boeing coming in at #4. Among those competitors, it is the lowest valued company behind Boeing.
Bell |  Boeing |  Airbus |  Lockheed Martin | |
| Global Ranking | #- | #132 | #236 | #418 |
| NPS | 39 | 7 | 27 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Very Positive |
| Valuation Updated every 24 hours for public companies | $39.38B | $147.47B | $93.02B | $116.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bell NPS by Usage
Bell's NPS was rated 100 points by customers who have used Bell's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Bell NPS vs. Competitors
Compared to its competitors, Bell's NPS is rated right above Lockheed Martin.
| COMPANY | NPS Score | |
|---|---|---|
| Bell | 39 |
| Lockheed Martin | 30 |
| Airbus | 27 |
| Boeing | 7 |
 | Raytheon Technologies | 7 |
Bell Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Bell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bell Customer Loyalty Score by Usage
Bell's Customer Loyalty score was rated 100% by customers who have used Bell's products/services for Over 10 Years.
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Bell Customer Loyalty vs. Competitors
Compared to its competitors, Bell's Customer Loyalty score is rated right above Boeing, and is preceded by Raytheon Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Airbus | 82% |
| Lockheed Martin | 79% |
| Raytheon Technologies | 74% |
| Bell | 73% |
| Boeing | 68% |
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Bell Product Quality
3.6/5
Bell has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Bell Product Information
Bell’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.bellflight.com/
- Company Size
- 5,001-10,000 Employees
Industry
Aerospace and Aviation
Quick Insights into Bell Product Quality
Bell's Product Quality score was rated highest by customers who have used Bell's products/services for Over 10 Years.
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Ranked Bell Product Quality the Highest
Bell Product Quality Score by Usage
Bell's Product Quality score was rated 5 stars by customers who have used Bell's products/services for Over 10 Years.
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Bell Product Quality vs. Competitors
Compared to its competitors, Bell's Product Quality score is rated right above Raytheon Technologies, and is preceded by Lockheed Martin.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Lockheed Martin | 3.9/5 |
| Bell | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
| Boeing | 3.5/5 |
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Bell Pricing
Bell ROI & Value For Money
3.9/5
Bell has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Bell ROI
Bell's ROI score was rated highest by customers who have used Bell's products/services for Over 10 Years.
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Ranked Bell ROI the Highest
Bell ROI Score by Usage
Bell's ROI score was rated 5 stars by customers who have used Bell's products/services for Over 10 Years.
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Bell Pricing vs. Competitors
Compared to its competitors, Bell's ROI score is rated right above Airbus, and is preceded by Lockheed Martin.
| COMPANY | Pricing Score | |
|---|---|---|
| Lockheed Martin | 4/5 |
| Bell | 3.9/5 |
| Airbus | 3.9/5 |
| Raytheon Technologies | 3.6/5 |
| Boeing | 3.5/5 |
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Bell Customer Satisfaction (CSAT)
Bell Customer Satisfaction (CSAT) Score
83 / 100
Bell has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bell Customer Satisfaction vs. Competitors
Compared to its competitors, Bell's Customer Satisfaction score is rated right above Airbus.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bell | 83% |
| Airbus | 82% |
| Lockheed Martin | 72% |
| Boeing | 62% |
| Raytheon Technologies | 61% |
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Bell Customer Service
4/5
Bell has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Bell's Customer Service
Address
3255 Bell Flight Blvd, Fort Worth, TX 76118
Website
https://www.bellflight.com/
Phone Number
(817)280-2011
Bell's Social Links
Quick Insights into Bell Customer Service
Bell's Customer Service score was rated highest by customers who have used Bell's products/services for Over 10 Years.
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Ranked Bell Customer Service the Highest
Bell Customer Service Score by Usage
Bell's Customer Service score was rated 5 stars by customers who have used Bell's products/services for Over 10 Years.
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Bell Customer Service vs. Competitors
Compared to its competitors, Bell's Customer Service score is rated right above Lockheed Martin, and is preceded by Airbus.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Bell | 4/5 |
| Lockheed Martin | 3.9/5 |
| Boeing | 3.6/5 |
| Raytheon Technologies | 3.6/5 |
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Bell as an Employer
4.6/5
Bell has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bell scored a 39 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Bell would recommend the brand to a friend. ENPS measures how likely Bell employees would recommend working at Bell to a friend.
Net Promoter Score
39
NPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 60% | Promoters |
|---|---|
| 24% | Passive |
| 16% | Detractors |
