-15
eNPS Score
Q&A With RCN Employees
We employ hard-working, action-oriented team members and are continually looking to recruit exceptional talent in all business areas and markets where we offer service. Our company continues to grow because of our dedication and success in providing bundled telecommunication services at a great value along with the best customer care in the industry.
How employees describe working at RCN
Refund policy needs to be transparent to customers.
It's quality. There is constant interruption when watching any given program. There is constant outages. If there is an outside problem and it affects the Internet it should not take three days to get fixed. This is not the 90s and they should not be happening too many things are dependent on intern
Fix their outages that started day 1 of service
responsive customer service within 24 hours
Your account services are terrible I was double built and the staff lie about giving credits very sad
Q&A With RCN Employees
IDX: 25 TOT: 79
Does RCN drug test or do a background check?
Yes, RCN does both random drug tests and background checks
What's the internship program like at RCN?
We have had several interns in the company every year and they seem happy
How does RCN handle HR issues?
Quietly and sufficiently
How innovative is RCN?
We are one of the leaders in the markets we are in
How does RCN measure success and growth in the Sales department?
By the sales numbers like every other company
What skills do you need to be successful in the Sales department at RCN?
patience is the number one skill needed to be successful
Why work for RCN?
It is a great company with a great network
How's the morale at RCN?
Over all, the moral is ok.
Curious about what work's like at RCN?
Anonymously Ask RCN Employees Any Question
Should I work at RCN?
40% of RCN employees would encourage their friends to become coworkers, whereas 5% are neutral and 55% would not recommend working at RCN to their friends.
| 40% | Promoters |
|---|---|
| 5% | Passive |
| 55% | Detractors |
