They allow me to do my actual work without an overly excessive amount of pointless corporate busywork.
Being available, encouraging, motivating & engaging to employees.
Incentive the front line: CS Reps, Case Managers and make them want to work at RG. Allow access to WFH as most of the work is web based and several employees took the job with that expectation that has not come to fruition 2+ years later.
Setting clear goals and investing in the people and processes to meet them.