Reputation Claimed Company
Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more. read more
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My coworkers are generally good people but the company doesn't care much about anything more than reaching 100M+ in sales. Their product is below average (Qualtrics, Podium, way better) and they have a TON of defection internally. It's hard to keep people when such a high % of customers are angry.
What are some of the best things about your team?
very supportive team although most spend time complaining about how bad it is
What is most positive about the culture and environment at your company?
people really do care for each other and use each other as sounding boards when there are challenges (there are a lot of them).
What's going wrong and how can it be improved?
Customers are often uninformed before change happens. Customers don't feel like the product is high value. Customers aren't the focus of Reputation; profits are.
What does the leadership team need to get better at?
Reputation CEO and leadership need to focus on infrastructure to ensure happy customers. They want to be a CX platform but they can't even manage their own customers and ensure their satisfaction. Reputation's online reviews say everything (they're pretty bad).
Other Employee Reviews for Reputation
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