Reputation Claimed Company
Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more. read more
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I love my job, and I love my coworkers. Management runs people into the ground then blames them for wanting to leave
What are some of the best things about your team?
The ones who've stayed are passionate, loyal to a fault, and genuinely amazing humans who deserve better.
What needs to change to make the company culture better?
Middle management needs to go- focus should be on employee health and product stabilization. That's the only way this company will hit its growth potential
What does the leadership team need to get better at?
Listening to their CSMs and Support team members and understanding employee churn at such a high volume is a problem with management and workload- not with the employees.
What's going wrong and how can it be improved?
Get rid of the men-failing-upwards and focus on your employees. Happy employees = Happy customers = higher profits. It's been proven. Get rid of managers who provide no substance or just take credit for others' hard work.
Why do you feel undervalued and what would make you feel better about your compensation?
I was given the lowest possible annual raise for not "exceeding expectations" after 4 promotions in under a year without any raises or actual title-on-paper changes. It was completely insane to be making the least possible amount for my role
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