Reputation Leadership Employee Reviews | Comparably
Comparably
Reputation Claimed Company
Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more. read more
EMPLOYEE
PARTICIPANTS
22
TOTAL
RATINGS
304
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Reputation Leadership Employee Reviews

All
Positive
Constructive

What do you like best about the leadership team?

I think the leadership team is invested in the company's welfare in a way that makes everyone want to be invested as well. I really feel like my leadership believes in me, and believes in the capability of our product.

They are real people. They are invested. They genuinely want to see all their employees succeed

Response from Reputation

We're so happy to hear that you've enjoyed your experience with us. "Real People" is the best compliment we could receive.

What does the leadership team need to get better at?

Reputation CEO and leadership need to focus on infrastructure to ensure happy customers. They want to be a CX platform but they can't even manage their own customers and ensure their satisfaction. Reputation's online reviews say everything (they're pretty bad).

Listening to their CSMs and Support team members and understanding employee churn at such a high volume is a problem with management and workload- not with the employees.

BOTTOM
15%

Leadership Scores are rated in the Bottom 15% of similar size companies on Comparably

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