HR or Marketing?Claim Your Free Employer Account

Reputation Claimed Company

Reputation, creator of the Reputation Experience Management category, is changing the way companies gather and act on customer feedback to drive decision making and enhance Customer Experience (CX) programs. Reputation’s interaction-to-action platform translates vast amounts of solicited and unsolicited feedback data into prescriptive insights that companies use to learn from and grow. Thousands of global organizations rely on the patented algorithms behind Reputation Score X™ to provide a reliable index of brand performance in order to make targeted business improvements. Backed by Bessemer Ventures and Kleiner Perkins, and trusted by over 250 integration partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more. read more

EMPLOYEE PARTICIPANTS: 22

TOTAL RATINGS: 304

CEO: Joe Fuca

Reputation Company Culture

Reputation Culture

This score is derived from employee ratings & reviews

2.8/5

Reputation's Overall Culture is rated D+

Top Rated Culture Dimensions

Team

Meetings

B-

Compensation

Professional Development

Environment

C-

Reputation CEO

Bottom 5%Bottom 5% of Similar Size Companies on Comparably

Joe Fuca

45 /100

Diversity at Reputation

N/A

Share Your Opinion

Anonymously Rate Your Experience & Make Work Better

Women at Reputation

N/A

Share Your Opinion

Anonymously Rate Your Experience & Make Work Better

Reputation eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"

Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-54

Reputation employees are -54% more likely to recommend Reputation as a great place to work

17%	Promoters
12%	Passives
71%	Detractors

Working at Reputation

Working at Reputation is rated below average by 22 employees, across various culture dimensions. Reputation employees rate Team highest among all categories, and think that CEO Rating and Executive Team have the most room for improvement, putting Reputation’s culture in the Bottom 25% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in San Francisco. See below in detail how working at Reputation was rated by employees.

Overall Company Culture at Reputation

D+

Overall Company Culture at Reputation is rated D+

Last updated months ago

Bottom

25%

Reputation ranks in the Bottom 25% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score

Share Your Opinion

Anonymously Rate Your Experience & Make Work Better

Reputation Employee Reviews

Out of 30 Reputation employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping Reputation improve their work culture.

75%

25%

Positive Reviews	75%
Constructive Feedback	25%

Positive Reviews From Reputation Employees

What did you like most about the interview process?
A couple of rounds maximum, ability to meet with various people in the same remit to get their understanding of how the role actually functions.
Anonymous Review
What makes you most happy at work?
Being able to positively impact customers bottom line and collaborate both internally and externally for the mutual benefit of both.
Anonymous Review
What is most positive about the culture and environment at your company?
In my area in particular, ideas are listened to. There's a great deal of respect, collaboration and optimism, in spite of the chaos in other areas.
Anonymous Review

Constructive Feedback From Reputation Employees

What's going wrong and how can it be improved?
Customers are often uninformed before change happens. Customers don't feel like the product is high value. Customers aren't the focus of Reputation; profits are.
Anonymous Review
What's going wrong and how can it be improved?
Get rid of the men-failing-upwards and focus on your employees. Happy employees = Happy customers = higher profits. It's been proven. Get rid of managers who provide no substance or just take credit for others' hard work.
Anonymous Review
What does the leadership team need to get better at?
Reputation CEO and leadership need to focus on infrastructure to ensure happy customers. They want to be a CX platform but they can't even manage their own customers and ensure their satisfaction. Reputation's online reviews say everything (they're pretty bad).
Anonymous Review

Reputation Company Information

Reputation Company Overview

Reputation Mission, Vision & Values

Reputation Mission Statement

We’re insatiable in our desire to lead the market, anticipating our customers needs as they grow. At Reputation, we work together as a team to bring our values to our work each day:

Reputation Vision Statement

Every day we work as a unified team to run fast and beat our best. At Reputation, you’ll work alongside some of the most passionate, talented and ambitious individuals from around the world. At our core, we believe technology can connect companies and communities. Join. Create. Build the best-in-class interaction to action platform.

Reputation Values

Collaboration: The belief that we work best together.
Integrity: The understanding that humanity is woven in our collective interactions.
Optimism: The notion that technology can help connect businesses, individuals and communities.
Accountability: The knowledge that we must hold ourselves --and our work--to the highest standard.
Courage: The drive to constantly beat our best.

Reputation Mission, Vision & Values

Headquarter	1400A Seaport Blvd #401 Redwood City, CA 94063 United States of America
Website	www.reputation.com
Founding Date	2006
Tel	(877) 699-9425
Company Status	Private
Jobs	reputation.com/careers/
Social Sites

Reputation Competitors

Reputation competitors include Birdeye and AppDynamics. Reputation ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Reputation compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

Learn More About Reputation Competitors

Reputation Employees

22 employees at Reputation have reviewed Reputation across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 22 Reputation employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Reputation are generally satisfied with their total compensation at Reputation, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Reputation are extremely happy with their team. 22 Participants grade the quality of their coworkers a B. The majority believe the meetings at Reputation are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Reputation believe the environment at Reputation is positive. Most Participants believe the pace of work at Reputation is comfortably fast. About 31% of the employees at Reputation work 8 hours or less, while 7% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Reputation are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining Reputation - Employee Onboarding

The prevailing opinion from employees about joining Reputation is that the company was very unprepared on their first day. Reputation employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Reputation Employee Onboarding

Reputation KPIs and OKRs

At this moment no Reputation employees have provided insight into whether or not they clearly understand Reputation's KPIs and OKRs.

Answer	Percent
Yes	0%
No	100%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	0%
No	100%

Are the KPIs/OKRs for your department clear?

Reputation KPIs & OKRs

Reputation CEO & Leadership

Reputation CEO - Joe Fuca

45 /100

Reputation’s CEO Joe Fuca started in this role in 2019. Joe’s approval rate is lower compared to CEOs at similar sized companies, putting Joe in the Bottom 5% of all CEOs of similar-sized companies on Comparably, and in the Bottom 5% compared to CEOs of all other companies in San Francisco. Joe Fuca’s employees rank Reputation in the Top 35% for Team, in the Top 40% for Meetings, and in the Bottom 40% for Compensation. When compared to Reputation’s competitors, Joe Fuca ranks below both AppDynamics CEO David Wadhwani and Birdeye CEO Naveen Gupta.

Reputation Leadership

The Reputation Executive Team is rated a “D-” and led by CEO Joe Fuca, Executive Vice President, Chief Customer Officer Jason Grier, and Chief Revenue Officer Scott Barmmer

Explore Reputation Leadership Team

Reputation Salaries

How much does Reputation pay?

How much do people at Reputation get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Reputation is $124,331, or $59 per hour, while the estimated median salary is $147,283, or $70 per hour.

At Reputation, the highest paid job is a Director of Engineering at $187,648 annually and the lowest is a CS Rep at $57,056 annually. Average Reputation salaries by department include: Business Development at $110,027, Marketing at $189,425, Engineering at $138,665, and IT at $106,651. Half of Reputation salaries are above $147,283.

15 employees at Reputation rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 49 ratings) while 15 employees at Reputation rank their Perks And Benefits in the Bottom 25% of similar sized companies in the US (based on 17 ratings).

Last updated months ago.

Reputation Salary Range Histogram
Summary	Salary Range	Percentile
1st Percentile $84k	$84k	1st Percentile
20th Percentile $114k	$114k	20th Percentile
40th Percentile $145k	$145k	40th Percentile
60th Percentile $213k	$213k	60th Percentile
80th Percentile $252k	$252k	80th Percentile
100th Percentile $346k	$346k	100th Percentile

$124,331^*

Average Compensation

$147,283^*

Median Compensation

^* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Reputation Salaries by Department

Explore Reputation Salaries

Diversity & Inclusion at Reputation

The Diversity score provides insights into how diverse employees feel and rate their work experience at Reputation across various culture dimensions.

“At Reputation, we see DIBS as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day.” Joe Fuca, CEO,,Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success. ,At Reputation, we believe in:,Diversity: embracing a culture that values uniqueness ,Inclusion: inviting diverse groups to take part in company life ,Belonging: helping each individual feel accepted for who they are,

Ranked Culture the Highest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100

Men N/A/100

Diverse Employees N/A/100

Explore Reputation Diversity & Inclusion

Reputation Perks & Benefits

One of Reputation.com’s top priorities is maintaining the health and wellbeing of its employees and their families. To achieve this goal, we offer a robust and comprehensive program with a variety of options to best meet your needs. All employees and dependents are eligible for benefits starting on the first of the month following date of hire, unless you start on the first of the month, then your coverage begins that day.

Health & Wellness

Dental Insurance
Vision Insurance
Health Insurance
Life Insurance
Gym Membership / Reimbursement

Paid Time Off

PTO / Vacation Policy
Paid Holidays
Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan
Performance Bonus
Employee Stock Purchase Plan

Office Perks

Free Food
Pet-Friendly
Work From Home Policy
Unique Office Space

Explore Reputation Perks and Benefits

Reputation PTO

Reputation's PTO and Vacation policy typically gives 20-30 days off a year with 0% of employees expected to be work free while out of office. Paid Time Off is Reputation's most important benefit besides Healthcare when ranked by employees, with 50% of employees saying it is the most important benefit. Reputation's benefits and PTO Package averages to represent a less than $500 cash value per month.

Answer	Percent
Flex Time	0%
Vacation Policy	50%
Office Meals	50%
401k Contribution	0%
Childcare	0%

Other than healthcare, which of the following benefits is most important to you?

Answer	Percent
Yes	100%
No	0%

Does your boss expect you to work when you're on vacation?

Answer	Percent
$2500+/mo	0%
$1500 - $2500/mo	0%
$1000 -$1500/mo	0%
$500 -$1000/mo	0%
Less than $500/mo	100%

What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Reputation PTO Policy

Reputation Careers

Reputation Jobs

No Recent Jobs found for Reputation on Comparably

Mark that you are interested and we will alert you when there are new positions available listed on Comparably

H1B Visa

In 2019, Reputation applied for 21 H1B visas. Of the work permits applied for, 71% were approved.

Work Permit Application Outcome

Total Applied

H1B Applications Outcome

71% Granted (15 out of 21)
0% Denied ( out of 21)
0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 21)
29% Certified-Withdrawn Application was approved but later withdrawn by employer (6 out of 21)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Reputation Know You Want To Work There

Overview of Candidates Interested in Reputation on Comparably

Candidates By Department

	All Industries	42%
	Product	33%
	Operations	8%
	Sales	8%
	Engineering	8%

Candidates By Location

	San Francisco	42%
	Boston	8%
	Los Angeles	8%
	Austin	8%
	San Rafael	8%
	Other	25%

Frequently Asked Questions regarding Reputation

What is Reputation address?

Reputation location is at 1400A Seaport Blvd #401

Who is the CEO of Reputation?

Reputation CEO is Joe Fuca, their score by employees is 45

What is Reputation eNPS?

The eNPS for Reputation is -54

What is the salary for DevOps in Reputation?

DevOps average salary in the US is 139k

What are the salaries in the Operations in Reputation?

The average salaries for Operations in Reputation is 101k

Rate your company