Reputation Employee Reviews

I feel like I have the ability to truly leave an impact at Reputation. The culture encourages collaboration and creative innovation in a way that is extremely motivating for someone who is self-sufficient and driven. It can be hard, with long hours and tough projects, but it's rewarding.

nice company with people friendly environment

My coworkers are generally good people but the company doesn't care much about anything more than reaching 100M+ in sales. Their product is below average (Qualtrics, Podium, way better) and they have a TON of defection internally. It's hard to keep people when such a high % of customers are angry.

Reputation is a place to avoid. Executives don't respect employees, they lie and mislead.

I've really enjoyed working in a face paced, collaborative environment. Remember- the tech industry is always quick and changing. I personally thrive in this environment and love the opportunity to work closely with leadership to initiate innovative solutions.

Response from Reputation

Thank you for your feedback! We are glad to hear that all is going well so far and hope that it just gets better and better as you spend more time with us. Beat Your Best!

I think the leadership team is invested in the company's welfare in a way that makes everyone want to be invested as well. I really feel like my leadership believes in me, and believes in the capability of our product.

They are real people. They are invested. They genuinely want to see all their employees succeed

Response from Reputation

We're so happy to hear that you've enjoyed your experience with us. "Real People" is the best compliment we could receive.

Reputation CEO and leadership need to focus on infrastructure to ensure happy customers. They want to be a CX platform but they can't even manage their own customers and ensure their satisfaction. Reputation's online reviews say everything (they're pretty bad).

Listening to their CSMs and Support team members and understanding employee churn at such a high volume is a problem with management and workload- not with the employees.

Bonus being paid out quarterly

I love our work/ life balance, great Health benefits, and equity options

Response from Reputation

Thank you for your positive feedback. We're happy to hear you are enjoying our options for work/life balance.

I was given the lowest possible annual raise for not "exceeding expectations" after 4 promotions in under a year without any raises or actual title-on-paper changes. It was completely insane to be making the least possible amount for my role

Our team collaborate well, communicate excellently and work TOGETHER to improve process, always in the best interest of the customer and to be as streamlined and efficient as possible to ensure we're adding value to the bottom line instead of being a bleed on company resources.

A lot of encouragement and collaboration. I don't ever feel like i'm in it alone, and know that if I need it almost everyone would be willing to help.

nice people with diverse experience

very supportive team although most spend time complaining about how bad it is

They all truly CARE! I think we've all been in a workplace where team members just "get by." Well that doesn't happen here- everyone truly wants to make a difference

Response from Reputation

We do! Thanks for the positive feedback - we love seeing our teams come together and tackle roadblocks together. Keep up the good work!

In my area in particular, ideas are listened to. There's a great deal of respect, collaboration and optimism, in spite of the chaos in other areas.

Our company and team goals are optimistic and realistically challenging. For my team at least, I feel like accomplishments are highlighted regularly and pitfalls/mistakes are used to grow rather than discourage.

people friendly and open culture for thoughts

people really do care for each other and use each other as sounding boards when there are challenges (there are a lot of them).

I love working with our Customers, learning their stories and hearing how our solutions have made an impact on their organization

Response from Reputation

We Love Our Customers! Check out the stories behind the sentiment: https://reputation.com/customer-stories/

Middle management needs to go- focus should be on employee health and product stabilization. That's the only way this company will hit its growth potential

A couple of rounds maximum, ability to meet with various people in the same remit to get their understanding of how the role actually functions.

Being able to positively impact customers bottom line and collaborate both internally and externally for the mutual benefit of both.

Opportunity to grow and make lasting contributions.

Customers are often uninformed before change happens. Customers don't feel like the product is high value. Customers aren't the focus of Reputation; profits are.

Get rid of the men-failing-upwards and focus on your employees. Happy employees = Happy customers = higher profits. It's been proven. Get rid of managers who provide no substance or just take credit for others' hard work.