Roto-Rooter Employee Reviews

Roto Rooter is a great place to work. I have been employed with them for over 27yrs and I still look forward to coming to work and assisting in providing day to day resolutions on plumbing and drain issues.

Not a place for experienced plumbers . If you have worked in the trade before , this company just cares about the sales. Doesnt matter if you know the difference between a hammer and a flathead screw driver .

No employee appreciation, seniority works against you, not in your favor. It's only about numbers, but they don't do much to promote, train or appreciate their staff. Employees are treated as independent contractors. The moral is to the floor and corporate does nothing about it.

great, fun, rewarding, great company culture

not about plumbing as much as constantly selling more services, some that are not needed

The leadership team excels at fostering a collaborative environment where we can effectively address and resolve daily challenges through open discussion, thorough analysis, strategic planning, and teamwork. This approach ensures we are well-prepared and can find the best solutions for our customers

The team works well together under the leadership of the organization. The corporate headquarters are also dedicated to providing the necessary resources to lead franchisees to greatness focused on great service with the best tools.

They are fair and honest. Very knowledgeable about business!

Will provide help to employees who show initiative and communicate what they need help with.

they have a open door policy and are fair and understanding

Leadership team needs to try being Honest with the customers and employees...

Get involved with what really goes on in each field office/shop. Staff members are treated unfairly, dismissed, or discharged when they have been loyal for decades without any verbals in their records.

Stop forcing the upsell constantly

The bonuses are a great part of the compensation package.

Great health insurance, IRA 3% match, training/development opportunities, and flexibility for paid time off.

have medical,dental, eye care at minimal cost to me. there are incentives for doing good work and getting compliments from customers

this is a great place towork i love it here

Compensation would not be an issue if the staff was treated as part of the corporation, not independent contractors. There is absolutely no loyalty to the staff, nor the customers. If they don't make money they (Roto Rooter) increase the prices to the clients.

Forced to upsell but make no commission on it

We collaborate effectively to brainstorm solutions and work closely together towards a shared goal.

Everyone contributes in a positive manner and can work independently while being an important part of the Roto-Rooter family.

We all work closely with each other. We usually get along well and help each other

There are no teams, everybody is alone here. We make friends amongst each other, help one another but there is no Team in Roto-Rooter at all.

Most all technicians will help eachother when you need it.

Be more interactive and communicate

Stop working against each other

We help each other be successful

Everyone operates so that efficiency is always a top priority.

co workers are friends and everyone gets along, have a clean environment to work around and makes working fun

They need to focus on the managers that deal with the teams, the problem is poor management skills, zero knowledge of the industry, and pushing staff to make money regardless of the job or the client needs. Only certain team members are allowed to do preform money making jobs, the rest struggle.

all about sell sell sell not quality workmanship

I appreciated the interviewer's patience in answering all my questions about the position.

Open and pretty easy but not totally forthcoming

Making sure that the candidate will be a good fit for the team and clients. Being able to work with people in a professional and calm manner is important to the success of the company and it protects each persons ability to do well when the clients are happy.

The first interview was remote. They contacted me. Very positive experience.

It was decades ago, a lot has changed. They don't hire skilled staff as they used to, and they do not keep good trainers around for promer training.

Being given an assignment with the confidence that it will be completed within the allotted time.

Unlimited income potential. They give us all the tools to be successful

helping my customers with ant issues they have

interacting with customers and solving the issues

Stop price gouging to meet numbers, treat staff as team members, and give all the same opportunity to train to make money doing what they love. Don't run the senior staff away simply because they make more commission.