Rover.com Employee Reviews
Out of 228 Rover.com employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Rover.com improve their work culture. The Sales team, with 95% positive reviews, reports the best experience at Rover.com compared to all other departments at the company. The Operations team offered the most constructive feedback, with 21% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Sr Leaders are involved and take company culture seriously
Great. Easy. Affordable. Reliable. Safe.,
They will take care of any issues you may experience!
Empathetic, caring, smart and diverse
Review from Operations Dept
Kind and have active listing
Review from Operations Dept
What does the leadership team need to get better at?
I never felt like there was a good feedback loop to senior leaders, as senior leaders didn't know about what was going on under the layer of management beneath them and then so on.
Listen to what the sitters are saying
Review from Customer Support Dept
Trusting it's employees and communicating better.
Review from Product Dept
realistic advertising, it's very difficult to get offers early on
Being honest and creating a culture that values people
Review from HR Dept
What is the best part about your compensation package?
Is reviewed fairly and regularly
Its easy to use. Its safe and reassuring to and the money is used accurately with tips, taxes and based on sifferent services. Its also adjustable based on your standards and specific services. I think its a great way to provide services for everyone.
Pet PTO, RSU's and our PTO is best in class
I think the overall holistic offer is competitive when you look at benefits & perks, salary and equity.
The stock options are amazing, however, *everyone* still deserves to make a livable wage. I work in T&S operations and make $1,800 a month after tax. Rover makes millions per month and could afford to pay everyone double our pay and still be very profitable
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Rover takes 20% from pet sitters pay. This is separate from State and Federal income taxes, which sitters additionally have to file and pay with no assistance. The CEO makes over $5 million.
Review from Operations Dept
Rover pays substantially less than other companies. I feel like Rover.com could afford to pay us more than $15 per hour and still be very profitable.
Review from Operations Dept
Because they harassed me there
Review from Customer Support Dept
I wish Rover provided independent people like full time sitters with benefits, not sure when I'm going to do when I need health insurence. I also wish I didn't have set my prices high knowing I won't recieve 30% of what my clients are paying me.
I do not have benefits. I am a walker. Would like very much to become a customer service representative as well as remain a Rover walker.
What are some of the best things about your team?
All engaged and purpose driven
They work well with employees
We laughed quite a bit.
They are so friendly and amazing people
Review from Sales Dept
We all work individually at different homes.
Review from Product Dept
What do your coworkers need to improve and how could you work together better?
It's hard to interact; we all are so busy
Review from Operations Dept
Working from home has been tough. Slack makes Rover seem so much smaller and it's harder to interact.
Review from Operations Dept
Some were good, but managament was poor
Review from Customer Support Dept
There are no meetings, so they can't be good or bad
Have the people reauesting a sitter background checked so it is safer.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Meeting people where they are
Friendly and reliable you know youre safe and protected.
Not sure what this question is asking me as it doesn't make sense.
Open door policy and good PTO
Review from Operations Dept
I love the animals I am able to walk
What needs to change to make the company culture better?
Listen to the sitters, the people who actually take care of the dogs
Review from Customer Support Dept
New leadership in HR, more communication and honesty from leadership. Fairer pay.
Review from HR Dept
Again, providing more opportunities. As an idea, after 1 year of a certain number of dog walks, we could gain a recommendation from them to apply to a dog training program or something, which would then lead to a better career.
Review from Operations Dept
Give employees a higher percentage of the payment.
Review from Product Dept
What did you like most about the interview process?
Felt very comfortable in a 2-way discussion during the System Design Interview
Never questioned where I stood
It was super easy to set up
My recruiter was very communicative. My salary offer was also more than what i was originally quoted
I had access to meeting very senior leaders.
What would you improve about your company's interview process?
Please stop asking me questions
Review from Customer Support Dept
What makes you most happy at work?
Working with caring and smart people who are reasonable
Friendly service an enjoyable way to make money
My clients are the best!
It was a lot of fun having dogs in the office.
We deal with pet injuries and pet deaths, all day & every day. Not a good question
Review from Operations Dept
What's going wrong and how can it be improved?
They just take too much money out. I get $20 per walk, and takes about an hour of my time all together, maybe a couple bucks of gas. But they take 4 of it, and with gas, I get 14 per walk. This is not enough.
Review from Operations Dept
What would you most like to see improved at your company?
Ability to see reviews of owners