-2
eNPS Score
Q&A With Rue La La Employees
At the forefront of fashion and technology, we’re in the business of making people happy. We inspire each other, our Members, and ourselves to push past the expected – every day.
How employees describe working at Rue La La
beautiful selection of clothing and home goods
Awful customer service. No loyalty to customers. Fake products.
The company sent the wrong product to me. There is no effort to apologize, empathize, or to even make an effort to ensure the customer gets the right product. All the representatives care about is to get the product back. I am requesting to either get the right product or get refunded.
Customer service is terrible and the worst out of all companies in the world
Close down. They have the worst customer service I have ever experience. They are thieves.
What it's like to work at Rue La La
- Rue La La employees generally work 9.8 hrs a day
- Employees at Rue La La report the work pace is comfortably fast
- 67% of Rue La La employees look forward to interacting with their team every day
- Rue La La employees most often take 0-10 paid vacation and sick days each year
- Rue La La employees typically get valuable feedback on how to improve at work Once a month
- 70% of Rue La La employees call their work environment positive
Q&A With Rue La La Employees
IDX: 0 TOT: 15
How flexible is your work schedule at Rue La La?
Inflexible; they unofficially measure when you arrive and there is a culture of long hours driven by inept management.
What's the work from home policy like at Rue La La?
Non-existent - they claim to support remote work but employee handbook says no. Only consistent remote people are 'contractors'.
Does Rue La La drug test or do a background check?
Not in corporate office, unknown for warehouse
How does Rue La La handle HR issues?
Very unprofessionally. They sweep things under the proverbial rug and use all the tools at their disposal to knock down employees.
How innovative is Rue La La?
Not innovative at all - haven't evolved the flash sale model nor improved tech stack in years. Any change is seen as a risk and the culture of fear stifles all innovation.
What are some of the best things about your team at Rue La La?
We're very intelligent and come up with great plans.
What is the best part about your compensation package at Rue La La?
Everything
What does the leadership team at Rue La La need to get better at?
We need to work well together!
What is most positive about the culture and environment at Rue La La?
Top Employee Response
How everyone is nice with one and another
What makes you most happy at Rue La La?
My boss
What do employees at Rue La La think about their benefits?
Rue La La employees rate their overall benefits a C and most of them think the perks are Neutral. 64% of Rue La La employees say they are satisfied with their benefits. The majority of employees also get 20-30 days of paid vacation, and most of the employees believe the cash value of their benefits is $2500+/mo.
How's career growth and advancement at Rue La La?
71% of the same employees also feel like Rue La La is invested in their career growth. On average, majority of employees do not have a mentor to help them navigate their career at Rue La La.
How are the managers at Rue La La?
Rue La La employees rate their manager a C- or 61/100 and the majority do not believe their manager truly cares about them as a person. Most of the employees (60%) also doesn't feel comfortable providing negative feedback directly to their boss.
What's the pay like for employees at Rue La La?
Rue La La employees rates their pay and overall compensation a C+ or 67/100. 65% of employees believe they are paid fairly and 60% of employees get raises every year.
Curious about what work's like at Rue La La?
Anonymously Ask Rue La La Employees Any Question
Should I work at Rue La La?
39% of Rue La La employees would encourage their friends to become coworkers, whereas 20% are neutral and 41% would not recommend working at Rue La La to their friends.
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
