Safelite AutoGlass Employee Reviews
Out of 565 Safelite AutoGlass employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Safelite AutoGlass improve their work culture. The IT team, with 79% positive reviews, reports the best experience at Safelite AutoGlass compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 45% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
They are very understanding most of the time
direct manager is doing the best he can with tied hands
Still in training. Would like to answer these questions again in a few weeks.
Its my first day of training.
Review from Customer Support Dept
No participation awards. If you are competitive, you will enjoy coming to work!
Review from Operations Dept
What does the leadership team need to get better at?
Any appreciation at all is nice
Any employee appreciation whatsoever please
Understanding that that wirhout the technicians we wouldnt have a company worth anything. Take care of them and they will take care of you.
They need a new CEO, It went down hill under Ryan and Renee
They need to listen to their employees that deal with customers everyday. Employees tell management their concerns and the only thing they say is that, it's your job to deal with the problems. They are not very supportive their employees mental health or the toll it takes on them.
Review from Customer Support Dept
What is the best part about your compensation package?
Decent base pay and received some bonuses while with the company
They do provide benefits if you are full time which is good.
Review from Customer Support Dept
Very fair and well manages
Fair and weekly pay with comission and bonuses
The benefits allow me to take care of my families health.
Why do you feel undervalued and what would make you feel better about your compensation?
Higher pay to employees who've devoted much of their lives to the company only to have a banana on a string dangled in front of them for years
When employees get paid a livable wage and get hazard pay for working in dangerous situations, I will feel better about compensation.
If I was actually given any.
Of you Where to overall see my Numbers compared to other employees. The numbers would say it all. To pay me what is rightfully mine
the system is rigged to go against the tech if doing the procedure properly. the only techs i see in advanced roles are taking shortcuts to be in good stance with the system.
Review from Operations Dept
What are some of the best things about your team?
The Technicians. You learn from them and they learn from you. Company trains you on the basics and you learn the rest on your own. You bounce things off coworkers to learn and become more knowledgeable
Review from Sales Dept
Dedicated and on board with my plans
Highly diverse and fun to work with.
We are fun get each other's back.
We support each other and reassure each other when managers and directors put programs and departments in place designed to constantly try to find mistakes we could make. We help each other look for other jobs and listen to each other vent about the fear based culture this leadership creates.
What do your coworkers need to improve and how could you work together better?
Stop pretending to be the smartest person in the room, and instead focus on achieving something meaningful. Also, just be nice to people.
Be more people friendly and less "clicky"
More collaboration and genuine partnership.
Thr company guves thier employees terrible equipment to work with ! Puting them in danger in un inspected vehicles and forcing them to service the companies vans on their days off !!! Wildly inappropriate
Review from Operations Dept
The lack of teamwork/assistance with one another, the way the company is run causes nothing but issues since there is no merit to being a team player, it in fact promotes selfishness and instigates issues between peers.
What is most positive about the culture and environment at your company?
There is not a lot of positivity. Very divisive when it comes to technicians and upper management.
Review from Sales Dept
We get to help customers
Being able to work from home and work alone.
Review from Customer Support Dept
The best part of my job is when I meet a pleasant customer who might take my mind off of the fact that I work for Safelite.
Everyone is so upbeat and free to be themselves.
What needs to change to make the company culture better?
View employees as humans, not numbers and assets to be used, we get sick, we get tired, we get overworked, and we get frustated being viewed as a number.
Put the customer and the technician first
Fire the whole management and HR woman of the north Jersey market.
Caring about your workers instead of your shareholders, since we are who make you your money after all.
People's pay should not be determined by how many wipes they sell! Technicians are not salesmen! And a 10% cut in pay shouldn't be a regular thing because of it. It's Disgusting, and tells everyone that upper management doesn't care about their employees.
What did you like most about the interview process?
At the time, interview process was all virtual which was convenient. I interviewed with a panel of leaders and colleagues.
Unique and different. Nice recruiters really sold the job well
Interview was short and simple. However they did not mention anything about being a sales person and sounds very deceptive to me. I would not have taken the job if I knew it focused on sales and KPI's.
Review from Customer Support Dept
Allowed me to be myself
I dont have feedback, neutral.
What would you improve about your company's interview process?
Interview process was super easy
Everything is lagacy hire or internal, to even have a shot of working here you NEED to have a referral and to advance you NEED connections.
Make sure you let the applicants aware that once hired they will be pushed to lie all the time that way they know a little of what they are getting themselft into
The "assessment center" approach they use is really exhausting, and too much to ask of somebody who you aren't paying.
Be honest instead of lying about your quarntee 40 hours a week and you will get home at decent time. During the winter your lucky if you get over 30 and I rarely get home to see my family at a decent time
What makes you most happy at work?
Being able to help customers.
I'm not happy at work.
When I leave for the day, I no longer have to worry or feel stressed or exhausted.
just being able to be productive and being confident at what I do
Working somewhere where the goal is to care... an all encompassing and general over-arching (genuine) care for our purpose; what we do, why we do it, and the people involved.
Review from Operations Dept
What's going wrong and how can it be improved?
Customers can't connect to a person when they call. They have to go through an automatic system that will sometimes hang-up on them if it does not understand them. When the customer does reach someone they are upset and irritated.
Review from Customer Support Dept
Leadership should end having unrealistic Expectations in productivity And rate by market size because it does make a difference
Employees access (or lack there of) to help when it is needed.
Training is horrible, i feel ive learned more from the least exp ppl on the job then actual trainers, my hours are being logged improperly. Just all around feel like im not recieving a proper training, i came to safelite to experience a new career but its not going very well in my opinion
Review from Operations Dept
like i said i dont believe im recieving a proper onboarding and training.