Safelite AutoGlass Claimed Company
We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more — we're a growing and evolving service brand. At our core, we're a People Powered organization — our people come first and our philosophy and commitment to them drives our culture.
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Safelite® Group is a leading service organization that makes a difference in the lives of nearly 11 million customers annually. Founded in Wichita, Kansas in 1947, the Safelite family of brands consists of multiple strategic business units that work together to deliver our People Powered, Customer Driven Safelite experience. read more
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I applied to this job for customer service, NOT SALES! Too much focus on selling wiper blades. In training they down play it, but that is the main focus here and getting customers on text and email lists for marketing. Can be draining on mental health. Too much focus on KPI's and stats. Only sales.
What is most positive about the culture and environment at your company?
Being able to work from home and work alone.
What is the best part about your compensation package?
They do provide benefits if you are full time which is good.
What did you like most about the interview process?
Interview was short and simple. However they did not mention anything about being a sales person and sounds very deceptive to me. I would not have taken the job if I knew it focused on sales and KPI's.
What's going wrong and how can it be improved?
Customers can't connect to a person when they call. They have to go through an automatic system that will sometimes hang-up on them if it does not understand them. When the customer does reach someone they are upset and irritated.
What does the leadership team need to get better at?
They need to listen to their employees that deal with customers everyday. Employees tell management their concerns and the only thing they say is that, it's your job to deal with the problems. They are not very supportive their employees mental health or the toll it takes on them.
Other Employee Reviews for Safelite AutoGlass
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