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NPS
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Saks Fifth Avenue
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About Saks Fifth Avenue's Brand
Saks Fifth Avenue was the vision of Horace Saks and Bernard Gimbel. Among its major competitors, Saks Fifth Avenue is ranked in 5th place for NPS while Perry Ellis International is 1st, and TJ Maxx is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
Saks Fifth Avenue Ranking
- #4 / 4 of its competitors
Saks Fifth Avenue NPS
Saks Fifth Avenue's Net Promoter Score (NPS) is a -4 with 42% Promoters, 12% Passives, and 46% Detractors. Net Promoter Score tracks whether Saks Fifth Avenue's customers would recommend using the product based on a scale of -100 to 100.
Saks Fifth Avenue Overall NPS
| 42% | Promoters |
|---|---|
| 12% | Passives |
| 46% | Detractors |
Saks Fifth Avenue NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -3 | May 2024 | -3 |
Jun 2024 -3 | Jun 2024 | -3 |
Jul 2024 -3 | Jul 2024 | -3 |
Aug 2024 -3 | Aug 2024 | -3 |
Sep 2024 -3 | Sep 2024 | -3 |
Oct 2024 -3 | Oct 2024 | -3 |
Nov 2024 -1 | Nov 2024 | -1 |
Jan 2025 -3 | Jan 2025 | -3 |
Mar 2025 -3 | Mar 2025 | -3 |
Jun 2025 -1 | Jun 2025 | -1 |
Dec 2025 -4 | Dec 2025 | -4 |
How Other Brands Compare
Saks Fifth Avenue is ranked #4 for NPS among its competitors. Perry Ellis International and TJ Maxx come in first and second, with Brooks Brothers coming in at third.
Saks Fifth Avenue |  Brooks Brothers |  TJ Maxx |  Perry Ellis International | |
| Global Ranking | #- | #444 | #959 | #- |
| NPS | -4 | 2 | 11 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Saks Fifth Avenue NPS by Gender
Male customers rated Saks Fifth Avenue's NPS 30 points higher than Female customers.
Male
14
Saks Fifth Avenue's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
-16
Saks Fifth Avenue's NPS was rated -16 by Female customers on Comparably.
37%
Promoters
10%
Passives
53%
Detractors
Saks Fifth Avenue NPS by Ethnicity
Saks Fifth Avenue's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino -20 | Hispanic or Latino | -20 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -26 | Other | -26 |
Saks Fifth Avenue NPS by Age
Saks Fifth Avenue's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Saks Fifth Avenue NPS by Usage
Saks Fifth Avenue's NPS was rated the highest by customers who have used Saks Fifth Avenue's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -8 | Over 10 Years | -8 |
Saks Fifth Avenue NPS vs. Competitors
Compared to its competitors, Saks Fifth Avenue's NPS is rated right below Neiman Marcus Group.
| COMPANY | NPS Score | |
|---|---|---|
| Perry Ellis International | 29 |
| TJ Maxx | 11 |
 | Bergdorf Goodman | 10 |
| Brooks Brothers | 2 |
 | Neiman Marcus Group | N/A |
| Saks Fifth Avenue | -4 |
Saks Fifth Avenue Customer Reviews
Out of the 10 Saks Fifth Avenue customer reviews 4 were positive and 6 were constructive. Saks Fifth Avenue customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Saks Fifth Avenue Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Saks Fifth Avenue users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Saks Fifth Avenue Customer Loyalty Score by Gender
Male customers rated Saks Fifth Avenue's Customer Loyalty score 8% higher than Female customers.
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Male
84%
Yes
Female
76%
Yes
Saks Fifth Avenue Customer Loyalty Score by Ethnicity
Saks Fifth Avenue's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Saks Fifth Avenue.
80
out of 100
Caucasian
64
out of 100
Hispanic or Latino
85
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
89
out of 100
Other
Saks Fifth Avenue Customer Loyalty Score by Age
Saks Fifth Avenue's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 74% | 26-30 | 74% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 70% | 41-45 | 70% |
46-50 82% | 46-50 | 82% |
51-55 64% | 51-55 | 64% |
56-60 64% | 56-60 | 64% |
66+ 100% | 66+ | 100% |
Saks Fifth Avenue Customer Loyalty Score by Usage
Saks Fifth Avenue's Customer Loyalty score was rated the highest by customers who have used Saks Fifth Avenue's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Saks Fifth Avenue Customer Loyalty Score by Industry
Saks Fifth Avenue's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Business and Consumer Services industry customers.
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Saks Fifth Avenue Customer Loyalty vs. Competitors
Compared to its competitors, Saks Fifth Avenue's Customer Loyalty score is rated right above Brooks Brothers, and is preceded by Perry Ellis International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TJ Maxx | 83% |
| Bergdorf Goodman | 76% |
| Perry Ellis International | 74% |
| Saks Fifth Avenue | 71% |
| Brooks Brothers | 70% |
| Neiman Marcus Group | N/A |
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Saks Fifth Avenue Product Quality
3.2/5
Saks Fifth Avenue has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Saks Fifth Avenue Product Information
Saks Fifth Avenue’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Saks Fifth Avenue's product the highest. Reviewers from the Business and Consumer Services industry rated Saks Fifth Avenue the lowest at 1.5.
- Website
- http://saksfifthavenue.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Saks Fifth Avenue Product Quality
Saks Fifth Avenue's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Saks Fifth Avenue Product Quality the Highest
Ranked Saks Fifth Avenue Product Quality the Lowest
Saks Fifth Avenue Product Quality Score by Gender
Male customers rated Saks Fifth Avenue's Product Quality score 0.5 stars higher than Female customers.
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Male
3.3/5
Female
2.8/5
Saks Fifth Avenue Product Quality Score by Ethnicity
Saks Fifth Avenue's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3 | Other | 3 |
Saks Fifth Avenue Product Quality Score by Age
Saks Fifth Avenue's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.6 | 51-55 | 1.6 |
56-60 2.5 | 56-60 | 2.5 |
66+ 4.1 | 66+ | 4.1 |
Saks Fifth Avenue Product Quality Score by Usage
Saks Fifth Avenue's Product Quality score was rated the highest by customers who have used Saks Fifth Avenue's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Saks Fifth Avenue Product Quality Score by Industry
Saks Fifth Avenue's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Saks Fifth Avenue Product Quality vs. Competitors
Compared to its competitors, Saks Fifth Avenue's Product Quality score is rated right above Neiman Marcus Group, and is preceded by Bergdorf Goodman.
| COMPANY | Product Quality Score | |
|---|---|---|
| Perry Ellis International | 3.6/5 |
| TJ Maxx | 3.5/5 |
| Brooks Brothers | 3.3/5 |
| Bergdorf Goodman | 3.2/5 |
| Saks Fifth Avenue | 3.2/5 |
| Neiman Marcus Group | N/A |
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Saks Fifth Avenue Pricing
Saks Fifth Avenue ROI & Value For Money
3/5
Saks Fifth Avenue has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Saks Fifth Avenue Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Saks Fifth Avenue.
Quick Insights into Saks Fifth Avenue ROI
Saks Fifth Avenue's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Saks Fifth Avenue ROI the Highest
Ranked Saks Fifth Avenue ROI the Lowest
Saks Fifth Avenue ROI Score by Gender
Male customers rated Saks Fifth Avenue's ROI score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
Saks Fifth Avenue ROI Score by Ethnicity
Saks Fifth Avenue's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Saks Fifth Avenue.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.6 | Other | 2.6 |
Saks Fifth Avenue ROI Score by Age
Saks Fifth Avenue's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.4 | 56-60 | 2.4 |
66+ 3.3 | 66+ | 3.3 |
Saks Fifth Avenue ROI Score by Usage
Saks Fifth Avenue's ROI score was rated the highest by customers who have used Saks Fifth Avenue's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Saks Fifth Avenue ROI Score by Industry
Saks Fifth Avenue's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Saks Fifth Avenue Pricing vs. Competitors
Compared to its competitors, Saks Fifth Avenue's ROI score is rated right above Neiman Marcus Group, and is preceded by Bergdorf Goodman.
| COMPANY | Pricing Score | |
|---|---|---|
| Perry Ellis International | 3.9/5 |
| TJ Maxx | 3.6/5 |
| Brooks Brothers | 3.2/5 |
| Bergdorf Goodman | 3/5 |
| Saks Fifth Avenue | 3/5 |
| Neiman Marcus Group | N/A |
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Saks Fifth Avenue Customer Satisfaction (CSAT)
Saks Fifth Avenue Customer Satisfaction (CSAT) Score
59 / 100
Saks Fifth Avenue has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
40%
Satisfied
19%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Saks Fifth Avenue Customer Satisfaction
Saks Fifth Avenue's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Saks Fifth Avenue Customer Satisfaction the Highest
Ranked Saks Fifth Avenue Customer Satisfaction the Lowest
Saks Fifth Avenue Customer Satisfaction Score by Gender
Male customers rated Saks Fifth Avenue's Customer Satisfaction score 9 points higher than Female customers.
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64 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 21% |
55 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 5% | |
Very Dissatisfied | 36% |
Saks Fifth Avenue Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Saks Fifth Avenue's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
43%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Saks Fifth Avenue's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Saks Fifth Avenue's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Saks Fifth Avenue's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Saks Fifth Avenue's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
14%
Saks Fifth Avenue Customer Satisfaction Score by Age
Saks Fifth Avenue's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 71% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 40% |
Saks Fifth Avenue Customer Satisfaction Score by Usage
Saks Fifth Avenue's Customer Satisfaction score was rated the highest by customers who have used Saks Fifth Avenue's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Saks Fifth Avenue Customer Satisfaction Score by Industry
Saks Fifth Avenue's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Business and Consumer Services industry customers.
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}Saks Fifth Avenue Customer Satisfaction vs. Competitors
Compared to its competitors, Saks Fifth Avenue's Customer Satisfaction score is rated right above Brooks Brothers, and is preceded by TJ Maxx.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Perry Ellis International | 78% |
| TJ Maxx | 61% |
| Saks Fifth Avenue | 59% |
| Brooks Brothers | 58% |
| Bergdorf Goodman | 43% |
| Neiman Marcus Group | 0% |
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Saks Fifth Avenue Customer Service
3.1/5
Saks Fifth Avenue has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Saks Fifth Avenue's Customer Service
Address
York, NY
Website
http://saksfifthavenue.com
Phone Number
1(877) 551-7257
Quick Insights into Saks Fifth Avenue Customer Service
Saks Fifth Avenue's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Saks Fifth Avenue Customer Service the Highest
Ranked Saks Fifth Avenue Customer Service the Lowest
Saks Fifth Avenue Customer Service Score by Gender
Male customers rated Saks Fifth Avenue's Customer Service score 0.8 stars higher than Female customers.
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Male
3.4/5
Female
2.6/5
Saks Fifth Avenue Customer Service Score by Ethnicity
Saks Fifth Avenue's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 2.5 | Other | 2.5 |
Saks Fifth Avenue Customer Service Score by Age
Saks Fifth Avenue's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.4 | 36-40 | 2.4 |
41-45 1.5 | 41-45 | 1.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
66+ 3.1 | 66+ | 3.1 |
Saks Fifth Avenue Customer Service Score by Usage
Saks Fifth Avenue's Customer Service score was rated the highest by customers who have used Saks Fifth Avenue's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Saks Fifth Avenue Customer Service Score by Industry
Saks Fifth Avenue's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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Saks Fifth Avenue Customer Service vs. Competitors
Compared to its competitors, Saks Fifth Avenue's Customer Service score is rated right above Brooks Brothers, and is preceded by TJ Maxx.
| COMPANY | Customer Service Score | |
|---|---|---|
| Perry Ellis International | 3.9/5 |
| TJ Maxx | 3.4/5 |
| Saks Fifth Avenue | 3.1/5 |
| Brooks Brothers | 3/5 |
| Bergdorf Goodman | 2.9/5 |
| Neiman Marcus Group | N/A |
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Saks Fifth Avenue as an Employer
2.3/5
Saks Fifth Avenue has a 2.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Saks Fifth Avenue scored a -4 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Saks Fifth Avenue would recommend the brand to a friend. ENPS measures how likely Saks Fifth Avenue employees would recommend working at Saks Fifth Avenue to a friend.
Net Promoter Score
-4
NPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
