-100
NPS
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Scuba Analytics
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About Scuba Analytics' Brand
Scuba is the Decision Intelligence Platform that unifies, activates, and empowers customer-obsessed teams to make fast data-informed decisions. Scuba provides a fast, flexible, and scalable solution for real-time ingesting, processing, and querying of petabytes of data, enabling users to quickly perform no-code ad hoc analysis, A/B testing, and other data-driven tasks like a data scientist. Scuba is a zero-touch fully managed service, and its schemaless data dictionary eliminates IT dependencies and data engineering bottlenecks while maintaining data integrity and 100% global data compliance. Among its major competitors, Scuba Analytics is ranked in 5th place for NPS while Tableau Software is 1st, and Amplitude is 2nd.
Scuba Analytics Ranking
- #4 / 4 of its competitors
Scuba Analytics NPS
Scuba Analytics's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Scuba Analytics's customers would recommend using the product based on a scale of -100 to 100.
Scuba Analytics Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Scuba Analytics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
Scuba Analytics is ranked #4 for NPS among its competitors. Tableau Software and Mixpanel come in first and second, with Adobe coming in at third.
Scuba Analytics |  Adobe |  Tableau Software |  Mixpanel | |
| Global Ranking | #- | #66 | #397 | #- |
| NPS | -100 | 24 | 34 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $228.04B | - | $865.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Scuba Analytics NPS vs. Competitors
Compared to its competitors, Scuba Analytics's NPS is rated right below Adobe.
| COMPANY | NPS Score | |
|---|---|---|
| Tableau Software | 34 |
 | Amplitude | 33 |
| Mixpanel | 28 |
| Adobe | 24 |
| Scuba Analytics | -100 |
Scuba Analytics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Scuba Analytics Customer Satisfaction vs. Competitors
Compared to its competitors, Scuba Analytics's Customer Satisfaction score is rated right below Adobe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amplitude | 85% |
| Mixpanel | 71% |
| Tableau Software | 64% |
| Adobe | 57% |
| Scuba Analytics | 0% |
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Scuba Analytics as an Employer
4.5/5
Scuba Analytics has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Scuba Analytics scored a -100 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of Scuba Analytics would recommend the brand to a friend. ENPS measures how likely Scuba Analytics employees would recommend working at Scuba Analytics to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
69
eNPS Score
| 74% | Promoters |
|---|---|
| 21% | Passive |
| 5% | Detractors |
