Service Express has been a great company to work for over the years. During the pandemic was when I truly saw the company come together to support eachother and leaders supporting their employees. In 2021, that has changed drastically and the company and employee morale has suffered.
Briefly describe your overall experience at your company
For the past several years I have had a pleasant experience at Service Express. The last 18 months have been a challenge. Our ELT seems to be very out of touch with the day to day and show little care to help fix the issues/retain people. What keeps me at Service Express is my team.
Briefly describe your overall experience at your company
As of late employee experience at Service Express has changed drastically. I would love to see the company continue to move toward remote/flexibility for all teams and become more progressive.
Briefly describe your overall experience at your company
Service Express is going through a rough time. The culture has changed into something completely different. I think the foundation is still sturdy, but think with the misalignment at the executive level & within sales it is causing teams to struggle more than necessary.
Briefly describe your overall experience at your company
Overall the people are what makes the difference at Service Express. It has been really sad to see certain members of ELT take advantage and treat those people like a number. We should be continuing to celebrate our people and show them how valued they are!
What makes you most happy at work?
The collaboration and interactions with my team
What makes you most happy at work?
My team that I work with everyday
What are some of the best things about your team?
Supportive, Encouraging, Fun, Hard Working, Family
What are some of the best things about your team?
The amount of support and collaboration.
What are some of the best things about your team?
Collaboration, caring for one another, friendship
What are some of the best things about your team?
The team is helpful, encouraging and supportive of eachother.
What is most positive about the culture and environment at your company?
The fact that I have flexibility & work/life balance
What is most positive about the culture and environment at your company?
The people & work/life balance
What makes you most happy at work?
The challenges and the people.
What makes you most happy at work?
The people & my team.
What does the leadership team need to get better at?
Focus on all 4 core objectives, no just revenue
What makes you most happy at work?
My team and people I get to collaborate with daily
What is most positive about the culture and environment at your company?
The collaboration and support that team members have for one another.
What are some of the best things about your team?
They are supportive, collaborative and truly a joy to work with everyday.
What do you like best about the leadership team?
My immediate leader is invested in the success of each individual on the team.
Why do you feel undervalued and what would make you feel better about your compensation?
The company needs to get better at bringing existing employees up to market standards.
What is most positive about the culture and environment at your company?
The people, without a doubt. I feel very fortunate to work for my leader and with my team.
What is most positive about the culture and environment at your company?
The people are absolutely the most positive thing about this company. The talent and passion we have on our teams is amazing.
What does the leadership team need to get better at?
Caring more about people than the bottom line. Practice transparency. Address the issues at the Executive level instead of sweeping them under the rug.
Why do you feel undervalued and what would make you feel better about your compensation?
Every SE employee should be brought up to at least fair market value for their experience and role. There are many employees who are drastically underpaid.
Why do you feel undervalued and what would make you feel better about your compensation?
The company is willing to invest money in departments that generate revenue or pipeline, instead of investing in their employees compensation. Too focused on revenue right now.
What does the leadership team need to get better at?
Our Executive leadership team needs to be more in touch with how employees are feeling and what employees have been saying in surveys. Employees are telling them what is important to them, but it feels ignored.
Why do you feel undervalued and what would make you feel better about your compensation?
Research that I have done on my position shows that I am well under market value for the position I am in. Other companies are willing to pay above market value to attract and retain their employees.
What do you like best about the leadership team?
I believe most of the leaders at Service Express do truly care about their teams. But teams are feeling a lack of communication and acknowledgement from ELT about some of the tough spots that employees are in right now.
Why do you feel undervalued and what would make you feel better about your compensation?
Existing employees are underpaid compared to what new hires are brought in at. The standard 4% performance increase doesnt cut it in an economy with high inflation. Stop letting your COO & CFO dictate what people can be paid.
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