Service Express Company Culture
Service Express Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.7/5
Service Express CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Ron Alvesteffer
87 /100
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Diversity at Service Express
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at Service Express have rated Team, Outlook, and Leadership as the highest categories they have scored
Women at Service Express
Top 25%Top 25% of Similar Size Companies on Comparably
B
Women at Service Express have rated Team, Office Culture, and Manager as the highest categories they have scored
Service Express eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 15%Top 15% of Similar Size Companies on Comparably
Recommend to a Friend?
48
Service Express employees are 48% more likely to recommend Service Express as a great place to work
| 60% | Promoters |
|---|---|
| 28% | Passives |
| 12% | Detractors |
Working at Service Express
Working at Service Express is rated highly by 284 employees, across various culture dimensions. Service Express employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting Service Express’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Grand Rapids, MI. See below in detail how working at Service Express was rated by employees.
Overall Company Culture at Service Express
A+
Overall Company Culture at Service Express is rated A+
Last updated months ago
Top
5%
Service Express ranks in the Top 5% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score
Service Express Employee Reviews
Out of 2214 Service Express employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Service Express improve their work culture.
| Positive Reviews | 93% |
|---|---|
| Constructive Feedback | 7% |
Positive Reviews From Service Express Employees
- What makes you most happy at work?Getting the chance to help create a supportive environment where people can develop in whatever way they want to!
- What do you like best about the leadership team?Passionate and stand by their philosophy of what makes SE a special place to work
- What is most positive about the culture and environment at your company?The growth orientated environment and focus on goals and future
Constructive Feedback From Service Express Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I am a new employee so I know that when my review time comes up I will be compensated for the work I am doing
Service Express Company Information
Service Express Company Overview
People-Powered Data Center Solutions
Service Express was founded in 1993 and its current CEO is Ron Alvesteffer. Since its inception 33 years ago, Service Express has grown to 1000 employees.
Service Express Mission, Vision & Values
Service Express Mission & Values
Cultivating a culture of growth that empowers our people to achieve their personal, professional and financial goals.
Sustainability and Corporate Social Responsibility at Service Express
Taking care of our people, communities and planet make us stronger at what we do. Although our work is far from over, we’re dedicated to creating positive impacts and experiences for all. Since our beginning, we’ve set out to solve problems, deliver better experiences and make decisions with people at the center of it all. We understand the ambition to strengthen our role in creating a positive impact is bold. With drive, determination and courage comes transformation.
Challenging the standard of what it means to be a data center solutions provider is woven into the fabric of our company. We look forward to running toward the unknown and seeing what we accomplish together.
Prioritizing our planet
This is a pivotal moment for the future of our world, and we must take action now. By strengthening our role in reducing our carbon footprint, protecting critical resources and developing eco-friendly solutions, we hope to generate positive change.
Environmental commitments:
- Provide multi-stream recycling, water refill stations, composting, LED lighting and more.
- Limit single-use plastics
- Reduce the quantity of printers to lower waste
- Maintain eco-cooling and PUE of 1.14 in European data centers.
- Offer charging stations to promote electric car usage.
- Utilize solar energy
Reducing carbon emissions and responsibly disposing of decommissioned equipment
Extending the life of data center hardware helps companies reduce their carbon footprint, unnecessary waste, overspending and more. Deciding to delay a hardware refresh avoids the need to manufacture equipment using raw materials, metals, packaging and transportation, in turn, decreasing the production of CO2. If a customer undergoes a hardware refresh based on capacity, compatibility and other requirements, our team ensures all decommissioned equipment is disposed following NIST 800-88 standards. The remaining equipment is either refurbished or recycled in a zero-landfill scrap facility.
Data centers powered by 100% renewable energy
Using clean energy and sustainable sources, our efficient data centers hold operate with renewable energy and have a power usage effectiveness rate (PUE) of 1.14. Our Renewable Energy Guarantees of Origin (REGO)-certified data centers save around 2640 tonnes of CO2 each year.
Building a more sustainable future
We’re focused on accelerating and developing transformative change to fulfill our environmental commitments. To show our dedication to protecting critical resources, we’ve pledged to meet net-zero greenhouse gas emissions by 2050 or earlier through the United Nation’s Climate Neutral Now initiative.
Serving our communities
People are only as strong as their communities. By expanding our focus to the places we live, work and grow, we can make a difference around the world.
Service Express Cares
Service Express Cares is a grassroots-led committee focused on supporting and promoting the well-being of the company through initiatives, including giving, volunteering, prompting sustainability, physical and mental health. This internal team works to ensure our people have the information and resources they need to give back to their communities.
Our people completed over 2,500 volunteer hours in 2022.
| Website | www.serviceexpress.com |
|---|---|
| Founding Date | 1993 |
| Tel | 8009405585 |
| Company Status | Private |
| Jobs | serviceexpress.com/careers/ |
| Social Sites | |
| Headquarters | |
| Grand Rapids HQ | Grand Rapids, MI 49546 United States of America |
| Bedford HQ | Franklin Court, Priory Business Park Bedford MK44 3JZ United Kingdom |
Discover what it’s like to be a Sales Development Representative (SDR) at Service Express! Our SDRs reveal what sets our program apart, the incredible growth opportunities they’ve seized and the impact of our unique #peoplepowered culture.
Service Express global headquarters
Life at Service Express
Service Express Employees
Service Express has 1000 employees in 2 locations. 284 employees at Service Express have reviewed Service Express across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 284 Service Express employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Service Express are pleased with their total compensation at Service Express, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Service Express are extremely happy with their team. 284 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Service Express are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Service Express believe the environment at Service Express is positive. Most Participants believe the pace of work at Service Express is comfortably fast. About 77% of the employees at Service Express work 8 hours or less.
Overall, the employees at Service Express are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Service Express employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at Service Express report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of Service Express employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Service Express employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
90% of Service Express employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Service Express employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
94% of Service Express employees call their work environment positive
Environment
Joining Service Express - Employee Onboarding
The prevailing opinion from employees about joining Service Express is that the company was very prepared on their first day. Service Express employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Service Express KPIs and OKRs
At Service Express 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Service Express' KPIs and OKRs is essential for its success. Out of 283 Service Express employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 256 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Service Express Salaries
How much does Service Express pay?
How much do people at Service Express get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Service Express is $112,803, or $54 per hour, while the estimated median salary is $113,515, or $54 per hour.
At Service Express, the highest paid job is a General Counsel at $219,463 annually and the lowest is a CS Rep at $45,477 annually. Average Service Express salaries by department include: Sales at $134,409, Design at $96,124, Customer Support at $61,929, and Finance at $79,939. Half of Service Express salaries are above $113,515.
284 employees at Service Express rank their Compensation in the Top 10% of similar sized companies in the US (based on 575 ratings) while 284 employees at Service Express rank their Perks And Benefits in the Top 20% of similar sized companies in the US (based on 568 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $66k | $66k | 1st Percentile |
20th Percentile $89k | $89k | 20th Percentile |
40th Percentile $112k | $112k | 40th Percentile |
60th Percentile $185k | $185k | 60th Percentile |
80th Percentile $265k | $265k | 80th Percentile |
100th Percentile $346k | $346k | 100th Percentile |
$112,803*
Average Compensation
$113,515*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Service Express Salaries by Department
Diversity & Inclusion at Service Express
Diverse employees at Service Express score the company 83/100 across various culture categories, placing Service Express in the Top 15% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Service Express across various culture dimensions.
Diversity, equity, inclusion and belonging (DEIB) at Service Express ,,We’re committed to supporting a diverse workforce representing all beliefs and backgrounds to cultivate a culture of growth and belonging through our initiatives to educate, celebrate and integrate.,,DEIB Council,,Established in 2020, our council includes participants from various roles and backgrounds within the company. The council’s primary focus is to build awareness and identify opportunities to make Service Express a more inclusive workplace.,
Ranked Culture the Highest
Ranked Culture the Lowest
Service Express Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- 401K / Retirement Plan
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
Service Express PTO
Service Express' PTO and Vacation policy typically gives 20-30 days off a year. Service Express' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Service Express Careers
Service Express Jobs
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Overview of Candidates Interested in Service Express on Comparably
Candidates By Department
All Industries | 67% | |
|---|---|---|
Customer Support | 33% |
Candidates By Location
Grand Rapids | 33% | |
|---|---|---|
Richmond | 33% | |
Other | 33% |
Frequently Asked Questions regarding Service Express
Who is the CEO of Service Express?
Service Express CEO is Ron Alvesteffer, their score by employees is 87
What is Service Express eNPS?
The eNPS for Service Express is 48
What is the salary for Director of Sales in Service Express?
Director of Sales average salary in the US is 205k
What are the salaries in the Operations in Service Express?
The average salaries for Operations in Service Express is 92k
How many employees work in Service Express?
Service Express has 1000 employees
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