B
76/100
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Shipt Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Meeting new people makes my day.
Working alone and at home
Meeting new people and shopping for them! I want to make it a positive experience and it takes something off their plate
Review from Sales Dept
The flexibility of choosing who I work for
That i'm able to make quick money and that i'm able to make it on a nightly basis
Flexibility is the only reason I stay.
Flexibility in the schedule working when I have the time to work
Flexibility and passion that my Co workers show me
Working and making a living. Making customers happy
Review from Sales Dept
The rapport that I have with my preferred customers.
My work schedule is very flexible
Getting orders worth more than $10 and getting tips.
Making my own schedule and getting to serve the Chattanooga area
Team work / collaboration on critical issues and excitement about driving the business forward
Having a lot of work
Review from Sales Dept
Delivering to wonderful customers and working with the Hannaford team and some targets
The nice people there, yeah
Getting to make customers' lives easier! Going above and beyond for those who may be stuck in their homes during these crazy times. Getting to know other shoppers, store employees, and even customers & making connections. It's all about the people!
My co-workers make working enjoyable.
Review from Customer Success Dept
Serving members that value the service I provide
What's going wrong and how can it be improved?
Bundles every order. Prioritizes profits over customer service as stated.
Listen to shoppers and customers. Pay shoppers appropriately. Get rid of bubdles.
The almighty dollar and executive salary has taken a front seat
I have heard from customers that the quality is decreasing and it is getting more expensive
No quality control when it comes to new shoppers
Improve? Start by having more than 300 characters to explain! This company is run by a bunch of thieves! All they do is work shoppers like ants for absolute peanuts and then they steal tips, etc! A normal person has no tolerance for this and the company is about to be sued, and yes, it will be won
Review from Customer Success Dept
Shoppers are not being fairly compensated for the job being done. That is the biggest issue. Secondly- for a self touted "tech" company- why are there non stop "glitches". Do better Shipt.
Customers should know if the store I'd out of something the shopper will try their best to substitute
Treat your employees with respect and give more communication and understanding and reasonings while you’re firing th
Review from Customer Success Dept
Everything is wrong. They allow you to pick up several orders and even if you show up earlier to pick up and order they take forever or even after the pick up time therefore you’re late & your rating gets bad. If management is not going to be organized then Don’t allow shoppers to get several or
Review from Sales Dept
Executive team can actually be available for questions on why they decided to permanently deactivate us. They lie for their reason for doing so.
Review from Customer Success Dept
Transparency in what they do
Review from Customer Support Dept
Honestly- "customers" i.e. members are being clued into what's going on and how shoppers are being treated. You will reap what you have sown. You can not treat people as you have and expect a positive outcome or not to have backlash.
Review from Sales Dept
they need to put our pay back
Review from Customer Support Dept
our pay, what shipt is doing is abuse of power and borders on illegal
Review from Sales Dept
I want to be paid better and treated better by my company. I work far too hard for not much reward.
Review from Sales Dept
hold people accountable to things they said they would do, have clear justifications for why you do things, tie it back to metrics and a north star. remember to collaborate early. hire smarter managers. too many mic drops sneaked in which causes friction because people are not aligned.
Review from Marketing Dept
We either need to be restructured or we need a more transparent and enforced line of communication between departments. Strategy moves so slowly into engineering that most people give up on long-term solutions. That is not a good scenario. All fixes are incredibly hacky and we deserve better.
Review from Marketing Dept
Store availability/product replacements for customers.
Review from Customer Support Dept
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