Shipt Employee Reviews
Out of 1011 Shipt employee reviews, 81% were positive. The remaining 19% were constructive reviews with the goal of helping Shipt improve their work culture. The HR team, with 100% positive reviews, reports the best experience at Shipt compared to all other departments at the company. The Admin team offered the most constructive feedback, with 27% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Communication and to properly email someone back
Investigating complaints. a lot of what customers complain about are lives. they are just trying to get free things and in the interim they are Ruining our ratings and essentially bringing down the possibility of not getting any type of work
Clear, direct communication. Compassion & understanding when shoppers are working hard to shop and satisy customers. Some leniency should be shown.
Review from Customer Success Dept
There is no line of communication between shoppers and anyone on the excellence team. Only way to communicate are to get issues resolved is through email which can take 3 to 5 business days for a reply. Then if you do email them the first email back is a generic go to check the Shopper hub
Standing up for their workers
Why do you feel undervalued and what would make you feel better about your compensation?
Expected to work for pennies as a shopper after we deduct our expenses.
Because i worked so hard. Became committed to the platform. Then it was snatched away because my on time percentage dropped while still maintaing a great overall rating. Great completion & dependable percentage was not taken into consideration.
Review from Customer Success Dept
Sell the company to someone
I would feel better about compensation if they have the better policy for adding items sometimes I get an order of 10 and it turns into 30 and I get paid $0.25 extra. And the lack of orders coming in as unacceptable.
Shipt showed shoppers how good it could be to work for this company and then pulled everything right out from under us. This company is a joke. Everything from new leadership to the pay and bundles
What do your coworkers need to improve and how could you work together better?
When calling into customer support or driver support or shopper support maybe understand where we're coming from and that we're just not some teenagers that are trying to make some quick cash to hang out on a weekend. Some of us are trying to support families
Give training to the new employees
There is no opportunity for such
Shipt has hired anyone with a car that can breathe, and unfortunately our customers are paying the price with subpar service and rule breaking shoppers with no repercussions
Better. Ulture and not refer to employees as indpendent contractors who arent people. "They aren't employees," states Kristina, a senior manager at shipt.
Review from Admin Dept
What needs to change to make the company culture better?
Tine for an ownership change
Training would be helpful for the representatives
Transparency. Fair pay. Customer service that speaks clear English
Put your shoppers first again
Listen to your employees and don’t drop them while they’re in the middle of an o
Review from Customer Success Dept
What would you improve about your company's interview process?
Be more open door with HR issues
Don’t fire people Bus there but to make money for y
Review from Customer Success Dept
Determine if they’re reliable instead of accepting anyone with a car just to have a bigger company. Quality is better than quantity. I rather not be with a money hungry, unprofessional, and unreliable job which probably won’t last because of the foundation of the comp
Review from Sales Dept
Stop screwing over your contractors. We're what makes this thing work.
Review from Customer Success Dept
The shopper excellence team think their gods and no one can touch them.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Bundles every order. Prioritizes profits over customer service as stated.
Listen to shoppers and customers. Pay shoppers appropriately. Get rid of bubdles.
The almighty dollar and executive salary has taken a front seat
I have heard from customers that the quality is decreasing and it is getting more expensive
No quality control when it comes to new shoppers
What would you most like to see improved at your company?
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