Spirit Airlines FAQs

Q: Is Spirit Airlines getting Wi-Fi?

A: Yes! Spirit has an agreement to have high-speed Wi-Fi installed on its entire fleet.

Q: When will Spirit Wi-Fi be ready to use?

A: Installations will begin in November and the entire fleet is expected to be finished in 2021.

Q: How much will it cost?

A: Spirit will offer high-speed web browsing and streaming options with an average price of $6.50. Actual costs may be lower or higher based on the route and demand.

Q: Will I be able to stream video?

A: Yes! Our high-speed Wi-Fi will allow you to stream a video if you purchase a streaming package.

Q: Is the service any good?

A: The service is a state-of-the-art satellite based product. Guests should be able to surf with a similar performance level they would expect at home.

Q: What’s the coverage like?

A: Spirit Wi-Fi will cover about 97\% of Spirit’s routes, with a handful of international routes provided with partial coverage. After 2021, with the addition of a new satellite, Spirit Wi-Fi will cover 100\% of our current routes.

Q: Are Guests who don’t use Spirit Wi-Fi subsidizing the service?

A: No. We’ve worked hard to make sure fares will not be impacted as a result of the addition of Wi-Fi.

Q: Will there be any free content, or a media center with preloaded movies or TV shows?

A: Unfortunately, not at this time, however, with our streaming package you can access all of your content through Netflix, Hulu, or other popular sites.

Q: How will I know if my plane is Wi-Fi equipped?

A: Flight attendants will notify Guests onboard as part of their pre-flight announcements. Instructions on how to connect will also be provided.

For gate information, please check with an agent at the airport to determine the location of your gate.

Station

Airport

Terminal location & Hours

Check-in Close Time before departure

Baggage office number

Akron-Canton, OH

Akron-Canton Regional Airport

Main Terminal

(330) 494-8594

(CAK)

http://akroncantonairport.com

Hours:

Monday, Wednesday - Saturday

4:00 am - 7:00 am

4:30 pm - 7:15 pm

Tuesday, Thursday, Sunday

4:00 am - 10:15 am

4:30 pm - 7:15 pm

45 mins (Dom)

60 mins (Intl)

Armenia, Colombia

Aeropuerto Internacional El Eden

Main Terminal

60 mins

(576) 747-9441

(AXM)

http://aeropuertoeleden.com/

Hours:

10:00 am - 4:00 pm

Aruba

Queen Beatrix International Airport

Main Terminal

60 mins

(297) 588-4010

(AUA)

http://www.airportaruba.com/

Hours:

Saturday

11:20 am - 3:00 pm

Asheville, NC

Asheville Regional Airport

Main Terminal

(AVL)

https://flyavl.com/

Hours:

Monday, Friday & Saturday

7:00 am- 10:20 am & 4:40 - 8:10 pm

Thursday & Sunday 11:45 am - 3:15 pm

45 mins (dom) 60 (intl)

(828) 209-3604

Atlanta, GA

Hartsfield-Jackson Atlanta International Airport

Domestic Terminal - North

(ATL)

http://www.atlanta-airport.com/

Hours:

4:00 am 9:30 pm

45 mins (dom.)

60 mins (Intl.)

(404) 530-6636

Atlantic City, NJ

Atlantic City International Airport

Main terminal

(609) 645-8904

(ACY)

http://www.sjta.com/acairport/

Hours:

8:00 am 8:00 pm

45 mins (dom)

60 mins (Intl)

Austin, TX

Austin-Bergstrom International Airport

Barbara Jordan Terminal

(512) 530-0150

(AUS)

http://www.abia.com

Hours:

4:30 am 9:30 pm

45 mins (Dom)

60 mins (Intl)

Baltimore, MD

BaltimoreWashington International Airport

Upper-Level Concourse D

(410) 684-2822

(BWI)

http://www.bwiairport.com/en

Hours:

January 14, 2020 February 13, 2020

Thursdays Mondays: 3:45am 10:00pm

Tuesdays & Wednesdays: 3:45am 8:00pm

45 mins (Dom)

60 mins (Intl)

Bogota, Colombia

Aeropuerto Internacional El Nuevo Dorado

Terminal 1

(571) 743-3267 / 68

(BOG)

http://www.elnuevodorado.com/

Hours:

11:00 am-2:00 pm

60 min (Intl)

Aguadila, PR

Rafael Hernandez International Airport

Main Terminal

(787) 890-4008

(BQN)

http://aguadilla.airport-authority.com/

Hours:

1:15 am - 5:15 am (Mon, Wed & Fri)

12:30 am -4:00 am

12:30 pm -3:30 pm

Sun

12:30 am - 4:00 am

45 mins (Dom)

Boston, MA

Boston Logan International Airport

Terminal B East

(617) 213-5088

(BOS)

http://www.massport.com/logan-airport/Pages/Default.aspx

Hours:

2:05 am 9:05 pm

45 mins (Dom)

60 mins (Intl)

Burbank, CA

Hollywood Burbank Airport

Terminal A

818-847-9120

BUR

https://hollywoodburbankairport.com/

Hours:

10:00 am 8:00 pm

45 mins (Dom)

60 mins (Intl)

Cali, Colombia

Alfonso Bonilla Aragon International Airport

International Terminal (T2)

011-57-2-641-0403

(CLO)

https://www.aerocali.com.co/

Hours:

3:30 am-6:00 am

60 mins (Intl)

Cap-Haitien, Haiti

Hugo Chavez International Airport

Main Terminal

011-509-2811-9477

(CAP)

https://www.caphaitienairport.com/

Hours:

7:45 am 12:30 pm

60 mins (Intl)

Cleveland, OH

Cleveland Hopkins International Airport

Terminal A

(216) 898-1885

(CLE)

http://www.clevelandairport.com/

Hours:

3:30 am -7:30 pm

*beginning 4/10/2019: 4am - 7:30pm

45 mins (Dom)

60 mins (Intl)

Columbus, OH

John Glen Columbus International

Concourse B

(614) 239-6167

(CMH)

https://flycolumbus.com/

Hours:

Monday, Thursday, Saturday & Sunday

4:00 am -8:00 am

10:00 am - 2:00 pm

5:00 pm - 8:00 pm

Tuesday - Wednesday

4:00 am-8 am

45 mins (Dom)

60 mins (Intl)

Cancun, Mexico

Cancun International Airport

Terminal 3

(998) 886-0977

(CUN)

http://www.cancun-airport.com

Hours:

9:00 am 4:00 pm

60 mins (Intl)

Cartagena, Colombia

Rafael Nunez International Airport

International Terminal

(011) 575-6561880-6561809

(CTG)

http://www.ifly.com/cartagena-nunez-airport

Hours:

10:30 am 1:37 pm

60 mins (Intl)

Charleston, WV

Yeager Airport

Main Terminal/Lobby

(304) 341-0400

(CRW)

http://www.yeagerairport.com/

Hours:

8:00am 12:00pm

45 mins (Dom)

Charlotte, NC

Charlotte Douglas International Airport

“New” A

(980) 666-3724

(CLT)

https://www.cltairport.com/

Hours:

3:30 am - 8:00 pm

45 mins (Dom)

Chicago, IL

Chicago O'Hare International Airport

Terminal 3

(773) 894-8340, ext 1

(ORD)

http://www.ohare-airport.org/

Hours:

3:30 am 9:30 pm

45 mins (Dom)

60 mins (Intl)

Dallas/Ft. Worth, TX

Dallas Fort Worth International Airport

Terminal E

(972) 973-8709

(DFW)

http://www.dfwairport.com/

Hours:

3:00 am- 11:30 pm

45 mins (Dom)

60 mins (Intl)

Denver, CO

Denver International Airport

Main Terminal, East

(303) 342-5868

(DEN)

http://www.flydenver.com/

Hours:

Monday-Sunday

4:05 am 12:15 am

45 mins. (Dom)

60 mins. (Intl)

Detroit, MI

Detroit Metropolitan Wayne County Airport

North Terminal

(248) 727-2644

(DTW)

http://www.metroairport.com/

Hours:

4:00 am 10:00 pm

45 mins (Dom)

60 mins (Intl)

Guayaquil, Ecuador

Jose Joaquin de Olmedo Airport

Second Floor

(593)-4-216-9094

(GYE)

http://www.tagsa.aero/

Hours:

Daily: 8:30 pm 10:59 pm

60 mins (Intl)

Fort Lauderdale, FL

Fort Lauderdale/Hollywood International Airport

Terminal 4

(954) 359-0900, ext 11252 or 11253

(FLL)

http://www.broward.org/Airport/Pages/Default.aspx

Hours:

4:30 am- 12:00 am (midnight)

45 mins (Dom)

60 mins (Intl)

Fort Myers, FL

Southwest Florida International Airport

Concourse D

(239) 561-3504

(RSW)

https://flylcpa.com/

Hours:

Monday, Wednesday, Friday & Saturday

1:30 pm - 10:00 pm

Tuesday, Thursday & Sunday

8:00 am - 10:00 pm

45 mins (Dom)

Greensboro, NC

Piedmont Triad International Airport

Main Terminal

(336) 393-0357

(GSO)

https://flyfrompti.com/

Hours:

Monday, Friday & Saturday

11:00 am-2:30 pm

Thursday & Sunday 6:30 am - 9:45 am 4:30 pm - 7:45 pm

45 min (Dom)

Guatemala

La Aurora International Airport

Main Terminal

(3rd Level)

(502) 2385-8744

(GUA)

http://www.dgacguate.com/ or http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=GUA

Hours:

9:00 am 4:00 pm

60 mins (Intl)

Hartford

Bradley International Airport

Terminal A - Door 5

(860) 386-0961

(BDL)

http://www.bradleyairport.com/

Hours:

5:00 am - 12:30 pm

45 min (Dom)

Houston

George Bush Intercontinental Airport

Terminal A

(IAH)

http://www.fly2houston.com/IAH

Hours:

4:15 pm 10:30 pm

45 mins (Dom)

60 mins (Intl)

(281) 233-3444

Indianapolis

Indianapolis International Airport

Terminal 1

(IND)

https://www.indianapolisairport.com/

Hours:

3:45 am - 7:00 am & 5:30 pm - 9:30 pm

45 mins (Dom)

60 mins (Intl)

(317) 381-6904

Jacksonville

Jacksonville International Airport

End of South Side

(JAX)

http://www.flyjax.com/

Hours:

Monday, Wednesday, Friday & Saturday

8:00 am - 10:45 am

12:30 pm - 3:15 pm

Tuesday, Thursday, & Sunday

12:30 pm - 3:15 pm

6:15 pm - 8:45 pm

45 mins (Dom)

60 mins (Intl.)

(904) 741-4806

Kingston

Norman Manley International Airport

Main Terminal

(876) 383-5336

(KIN)

http://www.nmia.aero/

Hours:

60 mins (Intl.)

Las Vegas

Las Vegas McCarran International Airport

Terminal 1

45 mins (dom.)

60 mins (Intl.)

(702) 261-7875

(LAS)

https://www.mccarran.com/

Hours:

4:45 am 1:00 am

Latrobe

Arnold Palmer Regional Airport

Main Terminal

45 mins (dom.)

60 mins (Intl.)

(724) 539-7802

(LBE)

http://www.palmerairport.com/

Hours:

Sunday - Friday

9:00 am 5:00 pm

Saturday

12:00 pm 5:00 pm

**Closed 9/12-9/20**

Lima

Jorge Chavez International Airport

Main Terminal

60 mins (Intl)

(511) 517-2537

(LIM)

https://www.lima-airport.com/eng

Hours:

January 1 to September 4

7:15 pm - 10:00 pm

September 5 to November 13

Sunday

7:15 am 10:00 am

Los Angeles

Los Angeles International Airport

Terminal 5

45 mins (Dom)

60 mins (Intl)

310-590-1106

(LAX)

http://www.lawa.org/welcomelax.aspx

Hours:

7:30 am 12:01 am

Los Cabos

Los Cabos International Airport

Terminal 2

60 mins (Intl)

52-627-146-5717

(SJD)

http://sjdloscabosairport.com/

Hours:

Tuesday, Thursday, Saturday and Sunday

6:30 am 1:30 pm

Managua

Augusto C. Sandino Inter Airport

Main Terminal

60 mins (Intl)

(505) 2233-2884/86

(MGA)

http://www.eaai.com.ni/index.php?lang=en

Hours:

9:30 pm 12:00 am (midnight)

Kansas City

Kansas City International Airport

Terminal C

45 min (Dom)

(816) 243-1437

(MCI)

Flykci.com

Hours:

Sunday - Tuesday, Thursday and Friday

9:00AM6:30PM

Wednesday and Saturday

6:30AM6:30PM

Medellin

Jos Mara Crdova International Airport

Main Terminal

(2nd Level)

60 mins (Intl)

(574) 536-1036

(MDE)

http://www.aeropuertojosemariacordova.com/en/

Hours:

11:00 am -3:00 pm

Minneapolis

MinneapolisSaint Paul International Airport

Terminal 1

45 mins (Dom)

60 mins (Intl)

(612) 727-1159

(MSP)

http://www.mspairport.com/

Hours:

4:00 am 9:30 pm

Montego Bay

Donald Sangster International Airport

Main Terminal

60 mins (Intl.)

(876) 881-7245

(MBJ)

http://www.mbjairport.com/

Hours:

1:52 pm - 4:30 pm

Myrtle Beach

Myrtle Beach International Airport

Main Terminal

South end

45 min (dom)

60 min (Intl.)

(843) 443-6941

(MYR)

http://www.flymyrtlebeach.com/

Hours:

6:00 am 10:30 pm

Nashville

Nashville International Airport

Main terminal (by the first set of doors approaching the airport departures level)

(BNA)

http://www. flynashville.com

Hours:

3:45 am - 9:45 am, 10:30am - 2:30pm, 5:45 am - 10:15am

45 mins (Dom)

60 mins (Intl)

(615) 815-1327

Newark

Newark LibertyInternational Airport

Terminal B

Arrival level

45 min (Dom)

60 min (Intl)

(973) 424-1559

(EWR)

http://www.panynj.gov/airports/newark-liberty.html

Hours:

3:00 am 8:30 pm

New Orleans

Louis Armstrong New Orleans International Airport

Main Terminal

(Level 2)

45 mins (Dom)

(504) 467-5003

(MSY)

http://flymsy.com/

Hours:

3:15 am 8:30 pm

New York, LaGuardia

New York LaGuardia Airport

Concourse C

45 mins (Dom)

60 mins (Intl)

(718) 316-6329

(LGA)

http://www.panynj.gov/airports/laguardia.html

Hours:

4:00 am 9:30 pm

Niagara Falls

Niagara Falls International Airport

Main Terminal

45 mins (Dom)

60 mins (Intl)

(716) 297-3162

(IAG)

http://www.niagarafallsairport.com/

Hours:

11:30 pm 2:30 am

Oakland

Oakland International Airport

Terminal 1

45 mins

(510) 430-8748

(OAK)

http://www.flyoakland.com/

Hours:

4:00 am - 2:00 pm

4:00 pm - 7:00 pm

Orlando

Orlando International Airport

Terminal B (3 Level)

45 mins (dom.)

60 mins (Intl.)

(407) 825-2801

(MCO)

http://www.orlandoairports.net/

Hours:

3:30 am 10:00 pm

Panama City

Tocumen International Airport

2nd Floor-Int'l Lobby

60 mins (Intl.)

(507) 238-3841

(PTY)

http://www.tocumenpanama.aero/

Hours:

Mon, Wed, Sat, & Sun

9:00 pm 11:00 pm

Thur & Fri

10:00 pm - 11:00 pm

Philadelphia

Philadelphia International Airport

Terminal D

45 mins (dom.)

60 mins (Intl.)

(267)-584-3626

(215) 365-7158

(PHL)

http://www.phl.org/Pages/HomePage.aspx

Hours:

4:00 am- 8:00 am 9:00 am-1:00 pm

3:30 pm- 8:15 pm

Phoenix/Sky Harbor

Phoenix Sky Harbor International Airport

Terminal 3

45 mins (dom.) 60 mins (Intl.)

(602) 267-6503

(PHX)

http://skyharbor.com/

Hours:

9:45 pm - 1:45 am

(PIT)

Pittsburgh International Airport

Main Terminal: 3rd Level

Hours:

Tuesday, Thursday & Sunday

4:30am - 8:30 pm

Monday, Wednesday, Friday & Saturday

4:30am - 8:30 am

1:00 pm - 8:30 pm

45 mins (Dom)

(412) 472-0290

FlyPittsburgh.com

Plattsburgh

Plattsburgh International Airport

Main Terminal

Hours:

11:00 am 2:00 am Thurs & Sun

Mon (into Tues) and Fri (into Sat) 11:00 pm - 2:00 am

45 mins (dom.)

60 mins (Intl.)

(518) 561-1393

(PBG)

http://www.flyplattsburgh.com/

Port-au-Prince

Toussaint Louverture International Airport

Main Terminal

60 mins (Intl.)

(509) 376-04834

(PAP)

http://pap.aan-haiti.com/

Hours:

7:00 am 11:00 am

Portland

Portland International Airport

Main Terminal (South End)

45 mins (dom.)

(503) 281-6881

(PDX)

http://www.flypdx.com/PDX

Hours:

12:45 pm 4:00 pm

Punta Cana

Punta Cana International Airport

Main Terminal

(1 Level)

60 mins (Intl.)

45 mins (Dom)

60 mins (Intl)

45 mins (Dom)

60 mins (Intl)

(809) 959-0759

(919) 840-4162

(804) 226-0561

(PUJ)

http://www.puntacanainternationalairport.com/

Hours:

11:00 am - 3:00 pm

Raleigh-Durham

Raleigh-Durham International Airport

Terminal 2

https://www.rdu.com/

Hours:

Daily 4:00 am 10:30 pm*

*During the first few weeks of operation (5/4/2019 5/22/2019) the counter may close earlier.

Richmond

Richmond International Airport

North Terminal

(RIC)

http://www.flyrichmond.com/

Hours:

10:15 am 1:00 pm, 2:30 pm - 6:30 pm

Sacramento

Sacramento International Airport

Terminal B second floor

45 mins (Dom)

60 mins (Intl.)

45 mins (Dom)

60 mins (Intl.)

(916)604-4541

(619) 297-3412

SMF

https://sacramento.aero/smf

Hours:

6:00 am 10:00 am, 1:00 pm 10:30 pm

San Diego

San Diego International Airport

Terminal 1 West (Level 1)

(SAN)

http://www.san.org/

Hours:

4:15 am - 8:00 pm

San Jose

Juan Santamaria International Airport

Main Terminal (2 Level)

60 mins (Intl.)

506-2430-9925

(SJO)

http://www.aeris.cr

Hours:

10:00 am 3:00 pm

San Juan

Luis Munoz Marin International Airport

Terminal B (Level 2)

45 mins (dom.)

60 mins (Intl.)

(787) 253-3760

(SJU)

http://aeropuertosju.com/

Hours:

Monday - Friday

12:30 am- 4:45 am

9:00 am-8:20 pm

Saturday & Sunday

12:30 am - 8:20 pm

San Pedro Sula

Ramn Villeda Morales International Airport

Terminal B

60 mins

(504) 2668-0346

(SAP)

http://www.flightstats.com/go/Airport/airportDetails.do?airportCode=SAP

Hours:

San Salvador, El Salvador

El Salvador International Airport

Main Terminal

60 mins (Intl.)

(503) 2314-9784

(SAL)

http://www.aeropuertoelsalvador.gob.sv/

Hours:

Monday & Thursday

9:00 am 2:00 pm

Santiago

AEROPUERTO INTERNACIONAL DEL CIBAO

Main Terminal (Level 3)

60 mins (Intl.)

(809) 233-8050

(STI)

http:// www.aeropuertocibao.com.do p

Hours:

Wednesday & Saturday

12:30 am 2:45 am

Santo Domingo

Aeropuerto Internacional de Las Americas

Terminal A (Level 2)

60 mins (Intl.)

(809) 549-0200

(SDQ)

http://www.aerodom.com/

Hours:

1:00 pm 6:00 pm

Seattle

Seattle-Tacoma International Airport

Hours:

4:00 am - 6:00 am

12:30 pm - 3:00 pm

8:30 pm - 11:15 pm

60 mins (Intl.)

(206) 802-9005

(SEA)

http://www.portseattle.org

Main Terminal

St. Croix

Henry E. RohlsenAirport

Hours:

Sunday, Tuesday, & Thursday

11:25 am 4:00 pm

60 mis (Intl)

(340) 514-1573

(STX)

http://www.viport.com/

Main Terminal

St. Maarten

Princess Juliana International Airport

Main Terminal

60 mins (Intl.)

(721) 524-1881

(SXM)

http://www.sxmairport.com/

Hours:

Saturday

12:00 pm-3:00 pm

St. Thomas

Cyril E. King International Airport

Main Terminal

60 mins (Intl.)

(340) 777-4844

(STT)

http://www.viport.com/

Hours:

12:30 pm 4:30 pm

Tampa

Tampa International Airport

Main Terminal Level 2 Red Side

45 min

(813) 676-4424

(TPA)

http://www.tampaairport.com

Hours:

Mon, Wed, Fri, & Sat

3:00 am-12:00 pm 4:00-8:30 pm

Tues, Thurs, & Sun 3:00 am-12:00 pm 1:00 pm-8:30 pm

West Palm Beach

Palm Beach International Airport

Main Terminal Level 2

45 mins

(561) 478-0441

(PBI)

http://www.pbia.org/

Hours beginning

Nov 14, 2019

Daily

10 am - 4 pm

REGION

DATES

RESTRICTIONS

South America

Lima, Peru (LIM)

ALL YEAR

(Additional Restrictions Apply - December 1st through January 10th)

A maximum of one (1) paid checked item will be allowed per guest.

Overweight items may not exceed the maximum overweight limit of 50lbs (23kg); and are subject to overweight baggage charges beginning at 41 pounds (18 kg).

Oversized items may not exceed 80 linear inches (203cm) in overall dimensions and are subject to oversized baggage charges beginning at 63 linear inches (158 cm).

Certain items (e.g. Sporting Equipment) may exceed 80 linear inches in overall dimensions; however, the item may not weight more than 50 lbs (23kg). This item counts towards the maximum of one (1) checked item allowed per person. Separate charges may apply.

From December 1st through January 10th, items that exceed 80 linear inches will not be accepted.

All International Destinations

December 1st - January 10th

One (1) paid checked item will be accepted per person.

Additional checked items may be purchased on a first-come first-serve basis.

Overweight items may not exceed 70lbs (32kg) and are subject to overweight baggage charges beginning at 41 pounds (18 kg).

Oversized items may not exceed 80 linear inches (203cm) in overall dimensions and are subject to oversized baggage charges beginning at 63 linear inches (158 cm).

One personal item that fits in the smaller sizer box (like a small backpack) is included with your ticket (Bare Fare). Another personal item or anything larger like a standard carry-on or checked bag will need to be paid for.

We guarantee all guests the ability to purchase one checked bag; however, some flights have less available space for additional checked bags. Should there be space available, you can check up to 5 checked bags.

PRO TIP: If you know you’re going to need a carry-on or a checked bag, buy it right when you book your flight to save major moola.

To keep ticket prices (Bare Fare) low for everyone, we charge for carry-ons and checked bags. We charge more for checked bags over 40 lbs. This is because the added weight requires more gas for the plane. One personal item that fits entirely in the smaller sizer box (like a purse, small backpack, etc.) is included with your ticket. Another personal item or anything larger like a standard carry-on or checked bag will need to be paid for.

PRO TIP: If you know you’re going to need a carry-on or a checked bag, buy it right when you book your flight to save major moola.

**For Military Bag policies please click here

Personal Item

current bag prices

For Travel April 4, 2017 & Beyond:

Personal item(e.g., purse, small backpack, etc.): Dimensions must not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm) including handles and wheels.

Carry-On 10" x 18" x 22"

Carry-on bag:Maximum of 22 x 18 x10 inches (56 x 46 x 25 cm) including handles and wheels. We may require that a carry-on bag travel as a checked bag if it cannot be safely stowed on a particular flight.

Checked bags: Maximum of 62 linear inches (length + width + height; 158 cm) including handles and wheels and maximum of 40 pounds in weight (18.1 kg). Any bag that exceeds these dimensions or weight limit is considered oversized/overweight and has a corresponding charge. Unfortunately, we cannot accept bags that weigh more than 100 pounds (45 kg) or that measure more than 80 linear inches (203 cm) in overall dimensions.

View the for carry-ons, checked bags, and sporting equipment.

Guests traveling to or from the international airports may have additional size and weight restrictions for their bags, see below.

Bag Restrictions

REGION

DATES

RESTRICTIONS

South America

Lima, Peru (LIM)

ALL YEAR

(Additional Restrictions Apply - December 1st through January 10th)

A maximum of one (1) paid checked item will be allowed per guest.

Overweight items may not exceed the maximum overweight limit of 50lbs (23kg); and are subject to overweight baggage charges beginning at 41 pounds (18 kg).

Oversized items may not exceed 80 linear inches (203cm) in overall dimensions and are subject to oversized baggage charges beginning at 63 linear inches (158 cm).

Certain items (e.g. Sporting Equipment) may exceed 80 linear inches in overall dimensions; however, the item may not weight more than 50 lbs (23kg). This item counts towards the maximum of one (1) checked item allowed per person. Separate charges may apply.

From December 1st through January 10th, items that exceed 80 linear inches will not be accepted.

All International Destinations

December 1st - January 10th

One (1) paid checked item will be accepted per person.

Additional checked items may be purchased on a first-come first-serve basis.

Overweight items may not exceed 70lbs (32kg) and are subject to overweight baggage charges beginning at 41 pounds (18 kg).

Oversized items may not exceed 80 linear inches (203cm) in overall dimensions and are subject to oversized baggage charges beginning at 63 linear inches (158 cm).

What is the Boost It Combo?

Our Boost It Combo can save you even more on your next trip. Exclusive to Spirit, Boost It is a lighter version of our popular Bundle It Combo with fewer items for those trips when you don’t need as much. Boost It includes:

A Checked Bag up to 50 lbs (an extra 10 lbs over our standard 40 lbs limit)

Seat Selection (Including Exit Row)*

Shortcut Boarding (Be among the first to get onboard)

Need even more? Don’t worry, you can add even more extras (like bags) after selecting the combo.

*Exit Row seating subject to availability and FAA Safety Regulations.

Boost It may not be available for all markets or dates.

What is the Bundle It Combo?

Our Bundle It Combo (formerly Thrills Combo) can save you even more on your next trip. Exclusive to Spirit, the Bundle It Combo lets you splurge on our most popular a-la-smarte’ items with some pretty sweet discounts. So, what do you get?

A Checked Bag up to 50 lbs (an extra 10 lbs over our standard 40 lbs limit)

A Carry-on Bag

Seat Selection (Including Exit Row)*

Shortcut Boarding (Be among the first to get onboard)

Flight Flex (1 free flight modification up to 24 hours before departure)**

2X miles (earn twice the flight miles you’d regularly earn for this trip)

Need even more? - Don’t worry, you can add even more extras (like bags) after selecting the combo.

*Exit Row seating subject to availability and FAA Safety Regulations.

**Flight Flex modification includes 1 free flight change up to 24 hours before departure (fare difference applies and difference in ancillary cost may apply). Hotel/car modification charges may also apply based on third party policies. Flight Flex is not included in Bundle It combo for purchases of reservations with a flight less than 24 hours in advance.

How do I buy it?

The Bundle It is currently only available for select routes and can be purchased via Spirit.com when buying your flight. During your booking, a Bundle It popup will appear after flight selection. Simply choose whether you want to save a lot with our standard rates, or save a lot more with our even deeper discounts for $9 Fare Club members.

I bought Flight Flex as part of the Bundle It, how do I use it?

For a flight-only booking, check out the instructions here.

For a vacation package (including a hotel or car), you’ll need to call our Spirit Vacations team at 954-698-0125. Remember, your flight won’t have a modification charge but third party hotel/car modification charges and difference in ancillary costs may apply.

What seat is included in the Combo?

Any available seat can be selected as part of the combo price (including Exit Row seats), except for the Big Front Seat. Want to live large and trade up to a Big Front Seat? - on the seat map you’ll see the difference it’ll cost to pick a Big Front Seat and can choose it right there! A few clicks have never made you so comfy.

Can I buy the Combo if I am a $9 Fare Club member?

Yes, in fact we recommend it the most. Our $9 Fare Club members will save even more on the Bundle It Combo. It’s just one more way we can pass savings on to you with one of the most rewarding travel clubs in the industry.

I’ve already bought my flights, can I add the Bundle It Combo?

Bummer the Bundle It combo can only be added when you’re choosing your flights at Spirit.com.

I don’t see the Bundle It Combo for a trip I want to take, what gives?

Sorry, at this time the Bundle It Combo is only available for select routes.

If you'd like to book a Bare Fare, change or cancel a reservation, or manage travel, we recommend using Spirit.com - it’s cheaper too! If you have an issue you can't resolve here, one of the numbers below should suit your needs. If you prefer to email us, Complete this form and an email will be sent to an expert on the topic in our Guest Relations Department. It'll be answered in the order it was received.

Spirit Sales and Guest Service

US, Canada, Puerto Rico, US Virgin Islands

You can call us at 1801-401-2222

Text us at48763or WhatsApp directly at 801-401-2222 with “Hello”

24 hours a day/ 7 days a week

Assistance for the hearing impaired

For TTY/TTD dial 711

Spirit Vacations

954-698-0125

Monday - Friday 8:00 am - 10:00 pm EST (including holidays)

Saturday Sunday 9:00 am-5:30 pm EST (including holidays)

Spirit Sales Representatives (City Ticket Offices)

Operated and Controlled by a Local Third-Party Agent

Caribbean

Haiti:

Monday-Friday

8:30 a.m. 3:30 p.m.

Phone Number: 011-509-2940-4422

*French and Creole

Central America

Guatemala:

Guatemala City NEW VISION SOLUTIONS S.A.

Monday - Friday

9:00 a.m. - 6:00 p.m.

Saturdays

9:00 a.m. - 12:00 p.m.

4ta. Av. 14-21 Zona 10 Guatemala, Ciudad

Phone Number: 502-2292-0828 / 502-2368-1695

email: [email protected]

Whatsapp Only:31864865

Quetzaltenango (Xela) NEW VISION SOLUTIONS S.A.

Monday - Saturdays

9:00 a.m. - 7:00 p.m.

Sunday 9:00 a.m. - 3:00 p.m.

19 Av 2-40 Zona 3 Quetzaltenango

Utz Ulew Mall Kiosko 33

Phone Number: 77254500 & 5780 8259

email: [email protected]

Whatsapp Only:31349123

Honduras:

San Pedro Sula - MAYA TEMPLE TOURS

Monday - Friday

8:00 a.m. - 5:00 p.m.

Saturday

8:00 a.m. - 12:00 p.m.

Oficina Principal

Area Comercial, Local #9

Copantl-Hotel & Convention Center

San Pedro Sula, Honduras

Phone Number: (504) 2544-0300

For WhatsApp: (504) 9452-0238

For WhatsApp: (504) 9452-0239

Email: [email protected]

Tegucigalpa - MAYA TEMPLE TOURS

Monday - Friday

8:00 a.m. - 5:00 p.m.

Saturday

8:00 a.m. - 12:00 p.m.

Spirit Counter, Lobby

Hotel Clarion

Tegucigalpa, Honduras

Phone Number: (504) 2544-0300

For WhatsApp: (504) 9472-8517

Email: [email protected]

El Salvador:

San Salvador NWQ TRAVEL NETWORK, S.A.

Monday - Friday

8:00 a.m. to 5:00 p.m.

Centro Comercial Balam Quitze local 12

Paseo General Escalon. San Salvador ES

Phone numberL +503 2534-8228

Whatsapp: +503 7166-9738

Email: [email protected]

Nicaragua:

Managua

Monday - Friday

8:00 a.m. 5:30 p.m.

Saturday

8:00 a.m. - 12:30 p.m.

Phone Number: 505-227-81149

Costa Rica

San Jose VIAJEROS LATINOS, S.A.

Monday - Friday

8:00 a.m. to 5:00 p.m.

Calle 38, entre avenida 3-5 casa 392. 175 metros norte

Centro Colon. San Jose, Costa Rica

Phone number: +506 4032-9449

Whatsapp: +506 7201-9465

Email: [email protected]

South America

Colombia:

Medellin TURISMO POLARIS

Colombia General Phone Number: 57 3009120761

Monday - Friday

9:00 a.m. 5:00 p.m.

Saturday

9:00 a.m, - 1:00 p.m. (Local time)

Closed: Sundays & Holidays

Carrera 77 # 36 - 4 2do parque de Laureles

Local 102, Medelln, Colombia

Phone Number: 57 4485158

57 2505152

Email: [email protected]

Armenia TRAVEL Y TRAVEL LTDA.

Monday Friday

9:00 a.m. 6:00 p.m.

Av. Bolivar 18N 133 Local 7 Torres de Altamira

Phone Number: 57 6749 7244

E-Mail: [email protected]

Whatsapp: +57-310-452-2527

Cartagena GEMA TOURS S.A.

Monday Friday

8:00 a.m. 12:00 p.m.

2:00 p.m. 6:00 p.m.

Calle 30 No.19-64 piso 2

Cartagena, Colombia

Phone Number: 55-6741359

e-mail: [email protected]

[email protected]

Bogota GEMA TOURS S.A.

Monday Friday

8:30 a.m. 12:30 p.m.

2:00 p.m. 6:00 p.m.

Calle 67 No.6-60 oficina 404

Bogota, Colombia

Phone Number: 571-2490688

e-mail: [email protected]

Ecuador:

Guayaquil MARGLOBAL S.A.

Monday Friday

9:00 a.m. 6:00 p.m.

Av. Las Monjas, CC Aventura Plaza,

Local 46, Of. 1

Guayaquil, Ecuador

Phone Number: 593 4 371-0897

e-mail: [email protected]

Peru:

Lima AGUNSA PERU S.A.

Monday Friday

9:00 a.m. 6:00 p.m.

Av. Jorge Chavez 631, piso 7,

Lima, Per

Phone Number: +51946288073

e-mail: [email protected]

Contacto: Alberto Garay

We welcome trained service animals, emotional support animals (ESAN), and psychiatric service animals (PSA) onboard if the following guidelines are met at the time of travel. BeginningApril 15th, 2019, these guidelines have changed - please see the requirements below.

Emotional Support Animals and Psychiatric Service Animals

In order to travel with your ESAN or PSA, please download the forms found at the bottom of this page, and submit the completed forms here atleast 48 hours before your flight. If these forms are not submitted at least 48 hours prior to your flight, we will do our best to verify and approve them, but we cannot guarantee travel with your animal. Please know:

These forms will need to be submitted for each reservation you will be traveling on.

All forms must be signed and dated within one year prior to your initial flight or they will be denied.

We recommend you carry these forms throughout your travels, in case of irregular flight operations potentially resulting in travel on another airline.

Our agents at the airport cannot approve your forms, as they must be submitted electronically and approved by our dedicated team of Disability Coordinators.

Mental Health Professional Form subject to verification

Veterinary Health Form subject to verification

Passenger Acknowledgement Form

Guests who booked their itinerary prior to April 15th, 2019, have no limit to the number of approved emotional support or psychiatric service animals they can bring with them. For Guests who booked April 15th, 2019 and after, there is a limit of 1 ESAN or PSA per person and the animal must be at leastfour months of age due to rabies vaccination requirements.

For additional requirements and information regarding travel with your emotional support or psychiatric service animal, please see our “Additional Requirements and Guidelines” section below.

Trained Service Animals

We accept trained service animals that have been individually trained to provide a service or perform a specific task(s) to those with a disability. Some examples include animals that assist with deafness or hard of hearing, seizures, mobility limitations, visual impairment, or other physical disabilities.

Note: A service animal vest, harness, ID card, or registration is not accepted as the sole indication an animal is a trained service animal.

Guests who booked their itinerary prior to April 15th, 2019 have no limit to the number of service animals they can bring with them. For Guests who booked April 15th, 2019 and after, there is a limit of 3 service animals per person.

For additional requirements and information regarding travel with your trained service animal, please see our “Additional Requirements and Guidelines” section below.

NOTE:Therapy animals are animals which provide comfort to members of the public and are not trained to perform a specific task for an individual related to a disability. These animals may be eligible to travel in accordance with our Pet Policy for a charge.

Additional Requirements and Guidelines

The animal must remain with you at all times.

If at any time the animal shows signs that it will cause a disruption in the cabin, it has not been trained to function as a service animal in a public setting, or any signs of aggression, it will not be allowed to travel. Examples of disruptive/aggressive behavior include, but are not limited to:

Growling

Lunging

Barking

Biting

Jumping on other Guests

Relieving itself on-board the aircraft or in the airport other than a designated animal relief area

Emitting a strong odor

International Travel

For international flights, along with the three required documents, there may be additional documentation and requirements for your trained service animal, ESAN or PSA.

We, or your travel agent, may be able to help you find out what additional documentation or requirements you may need for your destination. Please feel free to give our Spirit Guest Service a call at 801.401.2222.

Keep in mind, it is up to you to ensure that the requirements are met.

Seating requirements

You may choose to sit anywhere you wish with the exception of emergency exit rows; however, additional seating requirements may apply depending on where your animal will be seated when traveling.

Animals in pet carriers may not sit in the first row.

If your emotional support and/or service animal must sit on your lap (provided the animal is no larger than a lap child), you may not occupy any seat equipped with an inflatable seat belt. While these are perfectly safe for you, it could put your animal’s well-being at risk if the seatbelts were to inflate. Please see the chart below of the seats with inflatable seat belts.

Rows with Inflatable Seatbelts

Aircraft

Seat Row

319

1, 4, 5, (D,E,F)

320

1, 2, 12, 13

32A/32N

1, 3, 12, 13

32B

1, 3

32W

1

Trained service animals and emotional support animals can be placed on the aircraft floor or (provided the animal is no larger than a lap child and the seat does not have an inflatable seat belt) on the Guest’s lap.

No animals or any part of the animal can be placed on an aircraft seat at any time.

If the animal is seated on the floor at your feet, it cannot block an aisle or other area that must remain clear for emergency evacuation.

If the animal is seated on the floor at your feet, it cannot extend into another Guest’s foot space, unless that Guest gives consent allowing it to do so.

If you believe your animal needs more space than one seat allows, you are welcome to purchase either an additional seat/reservation or upgrade to one of our Big Front Seats. If you choose not to do so, we will attempt to accommodate you as best as possible upon your arrival to the airport, but we cannot guarantee space for your animal.

What type of service/ESAN/PSA animals do you NOT allow on-board?

While we welcome many animals on-board, there are certain animals we are not required to and will not accept, such as:

Snakes

Other reptiles

Rodents such as hamsters, mice, rats, squirrels, etc.

Ferrets

Sugar gliders

Spiders

For other unusual animals, several factors determine whether an animal can travel in the cabin as a service animal. These factors include: the animal’s size, whether the animal poses a direct threat to the health or safety of others, whether it would cause a significant disruption of cabin service, and whether if the animal is prohibited from entering a foreign country.If you have any questions, please contact us at spirit.com/help.

Are there animal relief areas at the airport?

Yes, all airports are required to have pet relief areas. For the location of animal relief areas at the airports you will be traveling through, please feel free to review the appropriate airport’s website or ask one of our agents at the airport. Our agents are happy to help.

We understand that there can be many questions about what happened to items that are missing from your bag. This is not a common event and we will make every effort to earn your future business by managing your claim in an efficient and fair manner. Please make a report immediately at the airport with a Spirit employee at the baggage service office.

Domestic flights should make a report within 4 hours of arrival.

International flights should make a report within 21 days of arrival.

If you can’t locate the office, please track down a Spirit employee at the airport to better assist you. Once you receive a report, file a claim at www.spirit.com/bagclaim. Instructions on how to file an electronic version of your claim can be found on that link. If online submission of this form is unavailable, please mail the completed form and supporting documents to:

Spirit Airlines

Attention: Luggage Resolution Department

2800 Executive Way

Miramar, FL 33025

Ready for More Go? With the Spirit Airlines app, easily manage all your trips in one place. Book your next getaway, check-in for your flight, view your boarding pass, and get flight status updates when you actually need them. Travel faster and lighter than ever before with your new travel app companion.

Main Features:

My Trips

View and access all your upcoming trips to see everything you need to know

Check-in

Get notified when it’s time to check-in so you’re ready to go the next day

Boarding Pass

No more paper! Access your boarding pass and move hassle-free through the airport

Book Flights

Find and book your next getaway with ease

Flight Status

Stay up-to-date with the latest flight notifications informing you of any impacting changes

Easily check flight statuses so you know when your family and friends are arriving

Manage Trip

Need to make a change? Quickly update your seats, add bags or extras to your trip

Free Spirit

View your member number and track your mileage balance

The Spirit Airlines app is available to download from the Apple and Google Play stores.

**Thisapp does not support Active Military pricing, please visit the Kiosk or add it on the web.

Spirit flies to so many awesome destinations. We’re always updating our route map! For a detailed list of where we fly, our seasonal services, as well as our current timetable (current days times we operate for each city), please see link below.

http://www.spirit.com/RouteMaps.aspx

Customers planning to travel to a country that has been impacted by the Zika virus may contact us Here with questions about changes to their itinerary. For the latest updates, please visit the CDC Zika Virus travel information page.

To provide advance notice of any needs you may have, you can add them while booking your flight online. If you’ve already purchased your flight, you may add the service through the My Trips section of our website or by calling our Contact Center at 801-401-2222 (For TTY/TTD dial 711).

Be sure to also alert our station agents of any disability accommodations you may require, including the best way to communicate with you. We do not require information concerning the extent of your disability, but the more facts you can share with us, the better we are able to assist you and meet your individual needs. Should you require assistance to or from the gate, we offer a meet and assist service (see below).

Preboarding is available for Guests who wish to have a little more time on board to settle into their seats. Guests must inform the agent at the gate of their desire to preboard and be present at the gate prior to the boarding process.

Please also advise our crew onboard of any hearing impairment at the gate or onboard so we can ensure that you are provided with up-to-date boarding information as well as a personal safety briefing should you wish one.

Meet and Assist Service

Spirit Airlines provides a Meet and Assist service at no charge for passengers who are mobile but require assistance to or from the gate. Guests requiring this service must ensure that they identify themselves to a Spirit representative upon arrival at the airport, at any stop-overs, and when arriving at your destination. Please note that while a Spirit representative will escort you to the gate, and check on you periodically, we are unable to assign someone to remain with you for the duration of your wait or travel. Should you not be present at the time of boarding, we will be unable to hold the flight to look for you.

Please note that we are unable to provide services such as assistance in the lavatories, eating or any other personal tasks both at the airport or onboard. Guests requiring assistance with these functions are recommended to travel with a personal safety or care assistant. This also applies to Guests who would be unable to understand and follow safety instructions while onboard.

We are happy to help Guests with visual impairments who would like additional assistance. To provide advance notice of any needs you may have, you can add them while booking your flight online. If you’ve already purchased your flight, you may add the service through the My Trips section of our website or by calling our Contact Center at 801-401-2222. Though giving advanced notice is helpful, please be sure to alert a Spirit representative of any disability accommodations you may require upon arrival to the airport. We do not require information concerning the extent of your disability, but the more facts you can share with us about your travel needs, the better we are able to assist you and meet your individual needs. Should you require assistance to or from the gate, we offer a meet and assist service. More information for meet and assist is found below.

Preboarding is available for Guests who wish to have a little more time on board to settle into their seats. Guests must inform the agent at the gate of their desire to preboard and be present at the gate prior to commencement of the boarding process.

Please also advise our crew onboard of any visual impairment at the gate or onboard so we can ensure that you are provided with up-to-date boarding information as well as a personal safety briefing should you wish one.

Meet and Assist Services

Spirit Airlines provides a Meet and Assist service at no charge for passengers who are mobile but require assistance to or from the gate. Guests requiring this service must ensure that they identify themselves to a Spirit representative upon arrival at the airport, at any stop-overs, and when arriving at your destination. Please note that while a Spirit representative will escort you to the gate, and check on you periodically, we are unable to assign someone to remain with you for the duration of your wait or travel. Should you not be present at the time of boarding, we will be unable to hold the flight to look for you.

Please note that we are unable to provide services such as assistance in the lavatories, eating or any other personal tasks both at the airport or onboard. Guests requiring assistance with these functions are recommended to travel with a personal safety or care assistant. This also applies to Guests who would be unable to understand and follow safety instructions while onboard.

The Voluntary Provisions of Emergency Service Program permits qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies. Interested and qualified guests can add this online during the booking process or in My Trips. You may also contact our Reservations Center prior to departure or a Customer Service Agent at your departure gate for more details.

After entering your last name and reservation code in the "My Trips" section, you will then be taken through the necessary steps to create your account. To ensure that your reservation is properly linked to your FREE SPIRIT account, your name must be entered in the FREE SPIRIT enrollment page as it appears on your reservation.

We do not offer refundable fares it helps us to keep prices low for all of our passengers. But you can change or cancel a reservation anytime via the My Trips tab on Spirit.com.

At Spirit, we’re committed to ensuring that each of our Guests have a seamless travel experience, especially those requiring additional assistance. All you have to do is ask and we’ll do what we can to help!

To have the best flight, we advise Guests to request special assistance during the following times:

In advance while booking your reservation online. If you’ve already booked your flight you may add the service through the My Trips section of our website or by calling our Contact Center at 801-401-2222.

After adding the service in advance, let an agent know at the airport while checking in, at your departure gate, and upon arrival (if needed) of the service you’ll need.

It’s best to arrive at the airport at least 2 hours before your scheduled departure time.

Airport assistance

If needed, we can provide a wheelchair to you from the curb outside of a Spirit terminal. Since we do not have curbside check-in, a request for curbside assistance needs to be made with a Spirit representative inside the terminal.

We will provide assistance to the check-in counter, through security, and to your gate.

If you need assistance to a bathroom or to grab a bite to eat let the wheelchair porter know! They will assist if it’s in the same terminal and if time permits.

Pre-boarding the aircraft in a wheelchair can also be provided. Guests must inform the agent at the gate of their desire to pre-board and be present at the gate before boarding begins.

When landing at your destination, we ask that Guests remain on the aircraft until the last Guest has deplaned as this allows us to better identify those that need help, and ensures assistance is provided promptly. We will provide service to your connecting flight or to pick up your bag and to the curb outside the Spirit terminal.

Please keep in mind that we require Guests to identify themselves to a Spirit representative to receive wheelchair assistance. It’s our pleasure to help!

Onboard assistance - Aisle wheelchair

We have specially designed wheelchairs for our Guests who are immobile to use in reaching their seats when boarding and deplaning our aircraft.

We recommend requesting this service when making your reservation. If you’ve already booked your flight, you may add assistance through our My Trips section of our website or by calling our Contact Center at 1 801-401-2222.

Upon arrival at the airport and at your departure gate, please notify a Spirit representative that an aisle wheelchair will be needed to assist with boarding. Pre-boarding will be provided upon request if requested prior to the boarding process.

When landing at your destination, aisle wheelchair assistance will be provided after the last Guest deplanes to ensure a smooth transition.

Please be sure to tell our agents how we can best assist you! We’re happy to help.

Simply go to the My Trips tab and follow the instructions to access your reservation.

If you are accessing your reservation more than 24 hours prior to departure you can click the Add or Modify Seats link and complete the form.

If you are accessing your reservation within 24 hours prior to departure (up to 1.5 hours prior to departure) you must purchase seats through online check-in process.

Step 1: Select Email Boarding Pass option during online check-in.

Step 2: Enter desired email address.

Step 3: Check on the mobile device that you intend to use at the airport to verify the email boarding pass is received and includes all relevant information. Please ensure Name, Flight information, and Barcode are displayed correctly, like the image below

Step 4: Show email boarding pass on mobile device to TSA agent and Spirit Agent at airport and you are on your way!

What is TSA Precheck?

TSA Precheck allows eligible travelers to experience expedited security screening at participating U.S. airports. With this service, you can go through security without removing:

Shoes

Liquids & gels

Laptop

Light jackets

How Can I Participate in TSA Precheck?

Apply Online:

If you are not enrolled already, learn more here

Let Spirit know:

Guests need to let Spirit know of their TSA Precheck enrollment prior to travel.

For new reservations, the TSA Precheck Known Traveler Number can be added during the booking process.

here

For existing reservations, this can be done via “ My Trips. ” You may also add your KTN (Known Traveler Number) and redress number during online check-in.

Have your boarding pass ready:

TSA Precheck can be accessed with all Spirit boarding passes. Look for the TSA Precheck indicator on your boarding pass. At the airport, head to the TSA Precheck security area.

If I Have TSA Precheck, can everyone on my reservation use the TSA Precheck Lane?

Not quite. Children 12 and under accompanying an adult with TSA Precheck on their boarding pass may use the TSA Precheck lane. However, travelers 13 and older who do not have TSA Precheck on their boarding pass must go through standard security.

Is TSA Precheck Available at Every U.S. Airport?

Currently, TSA Precheck is at 180+ airports. For participating airports and airlines, visit here.

Can Foreign Citizens Participate in TSA Precheck?

Non-U.S. citizens enrolled in Global Entry or NEXUS may participate in TSA Precheck. To participate, the NEXUS or Global Entry PASS ID, a nine-digit number that usually begins with 98, serves as your known traveler number (KTN). Your individual reservation passenger name record must include your KTN when booking on a participating TSA Precheckairline.

Can I Use TSA Precheck When Flying International?

Of course you can! Precheck is available for passengers traveling domestically within the United States and when departing from a U.S. airport to a location outside the country. Passengers may also be eligible for TSA Precheck when connecting to a domestic flight after arrival in the United States. For TSA Precheck hours of operation and location, visit .

"Randomly" Assigned TSA Precheck

Occasionally, the TSA will also proactively approve guests who do not have a Known Traveler Number for TSA Precheck on a particular flight. These passengerswill not be required to submit any additional information, submit an application, or pay a fee. However, random TSA Precheck status is applied on a flight-by-flight basis and has many factors, so it may appear for only part of your journey or only some members of your party. Remember, only guests with TSA Precheck printed on their current boarding pass are eligible to use the TSA Precheck line.

Bags purchased online are cheaper than those purchased at the airport because they don’t require an agent and don't slow down check-in.

If you are accessing your reservation more than 24 hours prior to departure, simply go to the My Trips tab and follow the instructions to access your reservation. You can then click the "Add Bags" link to purchase additional bags.

If you are accessing your reservation less than 24 hours prior to departure, simply go to the Online Check-in tab and follow the instructions to access your reservation. You can then click the "Add Bags" link to purchase additional bags. Remember to purchase your bags in advance to save more!

You can always add bags at the airport or by calling our Reservations Center. However, these bags cost more. Bags purchased online are cheaper than those purchased at the airport because they don’t require assistance from a Customer Service Agent.

IMPORTANT: Online check-in closes one hour prior to scheduled departure.

Click Flight Status and enter the flight date, city pairs and click "Check Status". All flights scheduled for that date will appear. Make sure you view our check-in policy to ensure that you’re on time for your flight.

Checking in online at Spirit.com is free, and it's the quickest way to check in for your flight and print your boarding pass. Check-in begins 24 hours before departure and ends an hour prior to departure. This is also a good time to buy a seat assignment or last minute bags it will be less expensive online than at the airport. Bags purchased within 24 hours prior to departure will be charged at the online check-in rate, so buy bags early and save major moola.

If you don’t check in online, our kiosks at the airport are self-serve and easy to use. Customer Service Agents are available at the airport; however, you may wait longer at our check-in counters and there is a charge of $10 to print each boarding pass.

Some guests may not be able to complete check-in online (see below). If this happens to be the case for you, check in at the airport ticket counter. Our Guest Service Agents will be happy to assist you.

Guests who may not be able to complete check-in online include:

Guests traveling with pets oremotional support/psychiatric service animals

Guests traveling on a group reservation of 10 or more

Unaccompanied minors

Guests traveling with a lap infant

Guests traveling with Military ID instead of a passport

Gueststraveling to or from certain international destinations

Non-U.S. citizens departing from international locations

Guests who purchased an extra seat or special items

Guests that are unable to complete their check-in online will need to complete the process with a ticket counter agent (in this case the fee will be waived)

Absolutely! We love it when you do that. It’s the easiest and least expensive way to check in. Online check-in begins 24 hours prior to departure and ends an hour prior to your flight's scheduled departure.

While you’re checking in online, you should purchase any additional bags and/or desired seat assignments. Bags cost more at the airport. Since bags purchased online don’t require assistance from an agent, we pass those savings on to you.

If you check in online and purchase your bags in advance (that weigh 40 lbs. or less), you are eligible for our Bag Drop service at the airport.

PRO TIP: If you are traveling internationally, you'll be required to enter your passport information before buying any bags or seats and printing your boarding pass.

Some guests may not be able to complete check-in online (see below). If this happens to be the case for you, check in at the airport ticket counter. Our Guest Service Agents will be happy to assist you.

Shortcut Boarding may not be available at some stations.

Guests who may not be able to complete check-in online include:

Guests traveling with pets oremotional support/psychiatric service animals

Guests traveling on a group reservation of 10 or more

Unaccompanied minors

Guests traveling with a lap infant

Guests traveling with Military ID instead of a passport

Gueststraveling to or from certain international destinations

Non-U.S. citizens departing from international locations

Guests who purchased an extra seat or special items

Guests that are unable to complete their check-in online will need to complete the process with a ticket counter agent (in this case the fee will be waived)

Plans change we understand and that's why we offer several options on how to change/cancel your reservation. Trying to resell tickets would raise fares, and we’re trying to save everyone money!

The quickest and least expensive option is to visit "My Trips" and make modifications yourself. You can also speak to a Guest Service Agent at your airport or the Guest Contact Center, but there will be a higher modification charge when an agent makes the change for you because it costs us in time and resources. Changes can be made up to an hour before scheduled departure. Some guests are eligible for changes or cancellations at no cost. If you cancel your reservation outside of 24 hours from booking or it is less than 7 days before you travel, any remaining balance less cancellation charges will be issued in a credit shell.

Reservations made 7 days (168 hours) or more before scheduled departure date.

Reservations made less than 7 days (168 hours) before scheduled departure date.

Modification or Cancellation made within 24 hours of original booking.

Free

View current modification prices here

Modification or Cancellation made more than 24 hours after original booking.

View current modification prices here

View current modification prices here

If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 60 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.

As an added benefit to our guests canceling a reservation online, we will provide you with a $10 per one way (maximum $20) voucher to be applied toward future travel if the value of the reservation is less than the cancellation charge. We like it when you do things online.

Yes, you will earn Free Spirit miles for the air segments you fly as part of a vacation package. If you use a Spirit World Mastercard to purchase your package you will also earn 2 miles for every dollar, click here to apply.

For information about rates, fees, other costs and benefits associated with the use of this credit card, or to apply, click on the link above and refer to the disclosures accompanying the online credit application. This credit card program is issued and administered by Bank of America, N.A.

Yes they can, but don't worry - they don't have to.

As long as you earn any miles within the previous three months, your miles won't expire. If you don't meet that requirement though, any miles older than three months will expire.

Anotherway to earn miles and keep them from expiring is to get our Spirit WorldMastercard and make at least one purchase per month*.

Residents of Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua and Panama can apply for the Spirit Promerica Mastercard.

You can also earn more miles by flying on us or using one of our many partners. You can even buy more miles for as little as $27 to top off your account for an award booking or to restart the clock on your miles balance.

*For information about rates, fees, other costs and benefits associated with the use of this credit card, or to apply, click on the link above and refer to the disclosures accompanying the online credit application. This credit card program is issued and administered by Bank of America, N.A.

How can I earn miles in the FREE SPIRIT frequent flier program?

FREE SPIRIT members earn miles every time they fly. Members can also earn when they take advantage of our partner bonus and earnings opportunities.

Earning with us:

To earn miles when you fly, just be sure that your FREE SPIRIT number is included with your reservation. As long as you are booking online, your FREE SPIRIT number will automatically be populated with your contact information. If you’re bringing other passengers along on your trip, you can also easily add their FREE SPIRIT numbers to the booking. Encourage your traveling friends and family to sign up if they don’t already have a FREE SPIRIT account so everyone receives credit for their miles.

Whenever you purchase your ticket through our Reservations Department, the agent will gladly add your FREE SPIRIT number to your itinerary. Even if you’ve booked a Spirit flight through another ticketing source, you can always access your reservation at spirit.com and add your FREE SPIRIT number. Forget to add your FREE SPIRIT number when booking? No problem! You can add your FREE SPIRIT number to a reservation up to 30 days after travel to receive your mileage credit. Just go into your profile at spirit.com and request mileage credit within 30 days of your flight.

Just a heads up, miles can only be awarded to customers actually traveling on the flight. Also, FREE SPIRIT members cannot earn miles for other travelers on their reservation.

Spirit World Mastercard cardholders earn 100\% of the miles flown when using the card to purchase flights. As long as you make one purchase a month with your Spirit credit card, your miles will not expire!

Loyalty Card

U.S. Residents can apply for the Spirit World Mastercard - Earn 2 miles per dollar on all purchases and earn up to 30,000 bonus miles (15,000 bonus miles after your first purchase + 15,000 bonus miles after making at least $500 in purchases within 90 days of your account opening).

Residents of Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, Nicaragua and Panama can apply for the Spirit Promerica Mastercard

Below is our Tier Level Mileage Earning Chart:

Tier Level

\% Earnings of Miles Flown

Requirement

Somebody

50\%

Sign up for FREE SPIRIT frequent flier program (it’s free!)

Elite

100\%

Be a Spirit World Mastercard cardholder and make at least 1 card purchase per month

-or-

Earn 12,000 FREE SPIRIT miles over preceding 6 months

-or-

Spend at least $1,200 on base fares (not including taxes, fees or optional services) over preceding 6 months

VIP

100\%

Earn 24,000 FREE SPIRIT miles over preceding 6 months

-or-

Spend at least $2,400 on base fares (not including taxes, fees or optional services) over preceding 6 months

Earning with our partners

Another way you can earn miles and maintain your mileage balance is to participate with our many partner programs. We have a wide variety and are constantly adding more, so be sure to check out our partner page for the latest offers and possible bonus opportunities.

Everyday

FREE SPIRIT Dining - Join for free and earn up to 5 miles for every dollar that you spend at more than 10,000 restaurants, clubs and bars.

Miles for Thoughts Earn 400 FREE SPIRIT miles when you sign up and complete your first survey. It’s free to sign up, you get miles for every survey you complete, and they’re even deposited into your FREE SPIRIT account for you. Taking surveys is a great way to keep your miles from expiring!

Vinesse Wine Club Get 5,000 FREE SPIRIT miles and 6 wines for $6.99 per bottle.

FREE SPIRIT online mall - New Bonus Offer! Get 1,000 miles after your first online purchase from now through December 31, 2014

Spirit Cruises Check out the latest bonus miles offers on the Spirit Cruises page.

Cars

Hertz - Earn 50 miles per day for rentals up to 4 days and 500 miles for rentals of 5 or more days.

You can also request credit for a car rental up to six months after the rental date.

Budget Save up to 30\% off, plus earn triple FREE SPIRIT miles.

Avis Get up to 35\% off, plus 50 FREE SPIRIT miles per rental on 4 days or less and 500 miles on rentals over 5 days.

Hotels

Choice Hotels - Earn 250 miles for each eligible stay in the U.S., Canada, Europe, Mexico, Australia, Asia and the Caribbean.

PointsHound Earn up to 6,000 miles per night at over 150,000 hotels worldwide.

U.S. residents with a valid social security number or tax ID number and at least 18 years old may apply for the Spirit World Mastercard. Residents of Puerto Rico must be at least 21 years old to apply. Click here to complete an application.

Residents of the Dominican Republic, Costa Rica, Guatemala, Honduras, El Salvador, Nicaragua and Panama can apply for the Spirit Promerica Mastercard here.

Spirit Mastercard holders can book an award ticket with as little as 2,500 miles with government taxes and fees from only $6.00, when paying the taxes and fees with their Spirit World Mastercard. U.S. residents of at least 18 years of age and residents of Puerto Rico at least 21 years of age can apply for the Spirit World Mastercard.

Residents of the Dominican Republic, Costa Rica, Guatemala, Honduras, El Salvador, Nicaragua and Panama can apply for the Spirit Promerica MasterCard.

For Guests who do not have a Spirit Mastercard, award travel starts as low as 10,000 miles with government taxes and fees from only $6.00.

To view the necessary miles for a specific trip, you can search for flights with the purchase with miles option selected on spirit.com.

To learn about the mileage requirements for all award travel, click here (PDF).

Spirit operates an all-Airbus Fit Fleet. We have one of the youngest and most fuel-efficient fleets in the U.S., adding a brand-new plane every month. The average age of our aircraft is just 5.6 years.

Airbus A319 (319) - 145 Seats

10 big front seats at the front of the plane

135 deluxe leather seats

9 seats reserved for passengers with disabilities

2 non-window seats in the last row

6 exit seats over the wings

2 galleys - 1 on the right of the front and 1 on the right of the back of the plane

2 lavatories 1 on the left of the front and 1 on the back of the plane

6 exits - 2 in the front, 2 over the wings and 2 in the back

Airbus A320 (32A/32N) - 182 Seats

8 big front seats at the front of the plane

174 deluxe leather seats

12 seats reserved for passengers with disabilities

12 exit seats over the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right back of the plane

3 lavatories - 1 lavatory on the left of the front and 2 lavatories at back middle and left of the plane (these two lavatories combined can become one wheelchair accessible lavatory)

8 exits - 2 in the front, 4 over the wings and 2 in the back

Airbus A321 (32B) - 228 Seats

4 big front seats at the front of the plane

224 deluxe leather seats

12 seats reserved for passengers with disabilities

6 exit seats before the wings

6 exit seats behind the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right of the back of the plane

3 lavatories - 1 lavatory on the left of the front and 2 lavatories at back middle and left of the plane (these two lavatories combined can become one wheelchair accessible lavatory)

8 exits - 2 in the front, 2 before the wings, 2 after the wings and 2 in the back

Airbus A320 (320) - 174 Seats

174 deluxe leather seats

12 seats reserved for passengers with disabilities

12 exit seats over the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right back of the plane

2 lavatories - 1 lavatory on the left of the front, 2 lavatories at the back right and left of the plane

8 exits - 2 in the front, 4 over the wings and 2 in the back

Yes, gate passes can be provided, but only for someone accompanying an Unaccompanied Minor or for someone requiring special assistance. They will not be provided for any other reason. The drop-off or pick-up party should proceed to our ticket counter to receive a pass so they can get through security.

Please note, gate passes are provided at the discretion of each station and are only issued to non-traveling individuals who present a Government issued photo ID. They will be issued dependent on the current airport security guidelines.

FAA approved Portable Oxygen Concentrators (POC) are allowed to be used onboard our aircraft. A POC is a medical device that separates oxygen from other gasses in the air and dispenses this concentrated oxygen to the user. To determine if a POC is FAA-approved, it must meet ONE of the follow requirements:

The POC must bear a permanent label on the exterior containing the following certification statement in red lettering: “The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft.”

Or the POC must be on the approved list below:

FAA Approved POC List

AirSep Focus

Inogen One G3

Precision Medical EasyPulse

AirSep FreeStyle

Inova Labs LifeChoice

Respironics EverGo

AirSep FreeStyle 5

Inova Labs LifeChoice Activox

Respironics SimplyGo

AirSep LifeStyle

International Biophysics LifeChoice

SeQual Eclipse

Delphi RS-00400

Invacare Solo2

SeQual eQuinox Oxygen System (model 4000)

DeVilbiss Healthcare iGo

Invacare XPO2

SeQual Oxywell Oxygen System (model 4000)

Inogen One

Oxlife Independence Oxygen Concentrator

SeQual SAROS

Inogen One G2

Oxus RS-00400

VBox Trooper Oxygen Concentrator

Note:The acceptance requirements only apply to POCs that Guests plan touseonboard the aircraft. If your POC does not display the permanent label or is not on the FAA approved list, it will not be accepted for use onboard, but may still be carried onboard. In this case, the device must meet Spirit’s carry-on size and weight requirements, or it must be transported as checked baggage.

A POC is considered an assistive device and is permitted free of charge in addition to the free baggage allowance unless it is packed in a bag that contains other items. We strongly suggest bringing the device onboard with you and not in your checked luggage.

Aircraft electrical plugs arenotavailable for use with any electronic device. We encourage enough batteries to power your POC throughout the entire journey, including all ground time (between connections), the duration of the flight, and for any unexpected delays generally enough battery power to last no less than 150\% of your maximum flight duration.

All batteries must be transported in carry-on baggage and must be packed in a manner that protects them from physical damage and short-circuits. Spare lithium batteries must be individually protected from short circuit by placement in the original retail packaging, insulating terminals by taping over exposed terminals, or by placing each battery in a separate plastic bag or protective pouch.

Batteries must be NON-SPILLABLE. Spirit will not accept spillable batteries.

Seating and POCs

Guests may not sit in an exit row seat if they plan to use their POC onboard. Guests who need to use their POC onboard are generally assigned a window seat; however, the middle seat may be acceptable if no one is seated in the window seat. The aisle seat is acceptable if no one is seated in the window and middle seats.

Guests that must use a POC throughout the flight must stow the device under the seat in front of them during surface movement, take-off, and landing. The dimensions underneath our seats are 18 in. (l) x 16 in. (w) x 12 in. (h) and there are no weight restrictions for these devices.

NOTE:Spirit Airlines will not accept any personal oxygen systems containing liquid oxygen.Compressed oxygen and other gasses, e.g., in cylinders, canisters, tanks, are alsoNOTpermitted for carriage. Spirit Airlines does not provide supplemental medical oxygen onboard.

It is recommended that the Guest add the POC to their reservation while booking their flight online. If you already have a reservation, call Spirit Airlines at 801.401.2222 or add a POC to your reservation through our My Trips section,at least 48 hours before scheduled departure.

Does Spirit charge for assistive devices?

Your assistive devices, including but not limited to, mobility assistive devices, respiratory assistive devices (CPAPs, POCs, etc.), medications, and/or medical supplies, do not count towards your baggage allowance and can be brought on board free of charge as long as the device is packaged separately from regular baggage items. Should any other items be packed with these devices or medications, they will be charged as a carry on or checked bag accordingly. To review our baggage prices, please click here.

To safely be stowed on-board, the device must not exceed 39 x 26 x 11 inches (99 x 116 x 63 cm). Assistive devices larger than this (apart from manually powered wheelchairs - see below for more information) will be checked in at no cost.

We encourage our Guests to carry any assistive devices or medications with them in the cabin.

Bringing mobility devices on board

For Guests who wish to bring their own mobility devices on board their flight, we are happy to accept them at no charge! Mobility devices, such as canes, will be accepted in the cabin if they can be safely stowed in the overhead compartment or completely underneath the seat in front of the Guest. To safely be stowed in the overhead compartment, the device must be approximately 39 x 26 x 11 inches (99 x 116 x 63 cm). Alternatively, we will check them in at no cost.

We can stow folding manual wheelchairs in the cabin (up to a maximum of two per flight) on a first-come first-serve basis. Please inform the gate agent if you would like this service.

Battery powered wheelchairs cannot be stored in the cabin and must be checked in.

Checking in mobility devices

Your manual or battery-operated wheelchair or mobility aid can be checked at the ticket counter and/or gate. Detachable items such as seat cushions, removable side-guards and footrests can be carried with you onboard, or they can be stowed with the device in the cargo bin. Please alert a gate agent once arriving to your departure gate that you would like your device checked at the gate and brought back up to you at the gate upon arriving to your destination. Assistive devices are available at the end of the boarding process.

Tip:To assist us in safely loading and unloading your mobility aid, please provide our airport representatives with written instructions for proper handling of your device. We ask that you bring the mobility aid’s user manual, use our Mobility Aid Information form (found below), or design your own instructions. We recommend that you affix the instructions to your device and keep an extra copy for yourself.

Please see the Battery-Powered Wheelchairs and Mobility Aids section for battery and other requirements.

Aisle chair and an onboard wheelchair assistance is available if you need help to your seat after boarding the aircraft. Please click here for more information.

Our crew will not administer medication or assist in functions such as eating or help inside the lavatories. They cannot provide care during the flight other than general assistance. Guests requiring assistance with these functions should consider traveling with a safety or personal care assistant.

Please note that we cannot guarantee an allergen free flight nor are we able to control potential allergens in public areas such as the ticket counters and boarding gates. We ask that any Guests with severe allergies alert our agents and crew upon arrival to the airport and during travel so that we may attempt to accommodate your needs. We strongly encourage Guests to take all necessary medical precautions to prepare for the possibility of exposure to an allergen.

Peanut allergies

We understand that some of our Guests may have an allergy to peanuts; please note that we do sell peanuts onboard.

In an effort to ensure your well-being, please alert our gate agents and Flight Attendants if you do have an allergy, and we will create a peanut-free buffer-zone for you. This means we will not sell nut products in the row you'll be seated in, the row in front of you, the row behind you, and the adjacent rows to each. The Guests in these rows will also be asked to refrain from consuming peanut-based products. Please note that we are unable to restrict other Guests from bringing and consuming their own peanut products on board and announcements will be made only to those in the buffer-zone.

We cannot guarantee Guests will not be exposed to peanuts or airborne peanut particles during the flight and strongly encourage Guests to take all necessary medical precautions to prepare for the possibility of exposure.

Upon request, we will be happy to allow you or your travel companion to preboard in order to wipe down seats.

Animal allergies

Spirit allows the transport of service, emotional support/ psychiatric service animals, and pets in the cabin.

For Guests with severe allergies, we will make every attempt to seat you as far away as possible from any animals present on board once it has been brought to our attention. Should that not be possible, we will be happy to accommodate you on a different Spirit flight. Please note that given the functional purpose of some of the animals on board and applicable disability laws, we cannot guarantee that we will be able to provide advance notice of any animals traveling on a specific flight.

Since we cannot guarantee that you will not be exposed to an allergen, we strongly encourage our Guests to take all necessary medical precautions to prepare for the possibility of exposure.

Battery-powered devices require some special preparation prior to being transported. If you’re traveling with a battery-powered wheelchair or other mobility aid, we encourage you to arrive to the airport at least two hours prior to your scheduled departure time to help ensure proper handling is accomplished.

When we can, we will load and stow your device in an upright position. Generally, we will not need to disassemble the device and the battery will be left attached. If the device cannot be loaded and stowed in an upright position, airport representatives may ask you for instructions on how to disassemble your device. We ask that you complete our Mobility Aid Information form (found below) to provide our airport representatives with assembly/disassembly instructions, and any other helpful information about your device and its battery.

The device’s battery must be identified to our airport representatives as spillable, non-spillable or lithium ion to ensure safe handling and transportation of the battery. It is helpful if you have this information ready and available.

After visual inspection, any battery which is determined to have obvious defects, damage and/or cracks will not be accepted for transportation.

Spillable Batteries

Wet cell batteries are considered spillable. To be accepted for transportation:

The battery must be disconnected and the terminals insulated to prevent short circuits, and the wheelchair or mobility aid must be loaded, stowed, secured and unloaded in an upright position, or

The battery must be removed and secured upright in a strong, rigid, leak-proof, and properly marked battery box approved by Spirit Airlines. The battery must also be protected against short circuit.

Non-Spillable Batteries

Dry cell and gel cell batteries are considered non-spillable. To be accepted for transportation, the wheelchair or mobility aid must be positively protected from accidental activation via a Quick-Disconnect mechanism, or the battery must be disconnected and the terminals protected to prevent short circuits. In addition, the battery must:

Be securely attached to the mobility aid, and the wheelchair or mobility aid must be loaded, stowed, secured, and unloaded in an upright position, or

Be removed and placed in a strong, rigid, and properly marked battery box approved by Spirit Airlines.

NOTE: The battery must conform to the requirements of 49 CFR Part 173.159a(d) for non-spillable batteries, and 49 CFR Part 172.102(c)(1), Special provision 130 for dry sealed batteries.

Lithium Ion Batteries

Lithium ion batteries are classified independently from other battery types. Lithium batteries may overheat and ignite in certain conditions and, once ignited, may be difficult to extinguish. To be accepted for transportation:

Battery terminals must be protected from short circuit (e.g., enclosed within a battery housing), electrical circuits isolated, and the battery must be securely attached to the wheelchair or mobility aid.

The wheelchair or mobility aid must be able to be loaded and stowed in a manner that would prevent its unintentional activation and possible short-circuiting.

If the wheelchair or mobility aid is specifically designed to allow its battery to be removed (e.g., the device is collapsible), the battery must be removed and carried onboard with you. When a lithium ion battery is removed from the device, the following must conditions must be met:

The battery cannot exceed 300-watt hours (Wh).

NOTE: If you are unsure of the watt-hour rating of your lithium ion battery, contact the manufacturer of your device. Lithium ion batteries manufactured after January 1, 2009, are required to be marked with the watt-hour rating.

You must provide a Spirit representative with instructions for proper removal of the battery from the wheelchair or mobility aid.

The battery terminals must be protected from short circuit by placement in original retail packaging or by insulating the terminal (e.g. taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch).

If the battery is not specifically designed to be removed, Federal Regulations allow for one large lithium ion battery to be transported installed in a wheelchair or mobility aid. In this case, there is no watt hour limit for the battery installed in the device.

NOTE: The battery must have successfully passed each test in the UN Manual of Tests and Criteria as specified in 49 CFR Part 173.185, unless it was approved by the Associate Administrator.

Spare or Removed Lithium Ion Batteries

Spare lithium ion batteries and lithium ion batteries which have been removed from your wheelchair or mobility aid, must be carried onboard with you.

Customers are permitted to carry one (1) spare or removed battery, which must not exceed 300 watt hours, or up to two (2) spare or removed batteries, which must not exceed 160 watt hours each.

Spare batteries must be effectively protected against short circuiting by:

Packing each battery or each battery-powered device, in a fully enclosed inner packaging made of non-conductive material (such as a plastic bag).

Separating or packing batteries in a manner to prevent contact with other batteries, devices or conductive materials (e.g., metal) in the packaging.

Ensuring that exposed terminals or connectors are protected with non-conductive caps/tape.

For more information about traveling safely with batteries, please go to the FAA's website.

Tip:To assist us in safely loading and unloading your mobility aid, please provide our airport Spirit representatives with written instructions for proper handling of your device. We ask that you to bring the mobility aid’s user manual, use our Mobility Aid Information form (found below), or design your own instructions. Fill out as much information as possible and bring it with you on the day of your travel. We recommend that you affix the instructions to your device and keep an extra copy for yourself.

Customer Mobility Aid Information.pdf (1 MB)

Other spare batteries for assistive devices & TSA

Aircraft electrical plugs arenotavailable for use with any electronic device.

All spare batteries must be transported in carry-on baggage and must be packed in a manner that protects them from physical damage and short-circuits.

Batteries must be NON-SPILLABLE. Spirit will not accept spare spillable batteries.

We encourage our Guests with special needs to carry any assistive devices or medications with them in the cabin.

TSA guidelines regarding traveling with medications or medical equipment can be found on their website https://www.tsa.gov/travel/special-procedures.

Don't worry - we want to make sure you don't lose out on the benefits of the club so we automatically renew your membership on your expiration date using the credit card on file.

If you need to change your credit card on file, please login to your account and update it in the Personal Information section.

If you're already logged in, simply click this link to access the billing page.

Trial members have continuous access too - we'll renew your membership at an annual level at the end of the trial period.

The items below have special restrictions for travel.

View detailed information about each of these items, their restrictions, and additional charges if applicable.

Please note that between December 1 - January 10, boxes and plastic tub containers will not be accepted for transportation to any international destinations.

Alcohol

Antlers

Archery Equipment

Artistic Items

Balls/Balloons

Baseball Equipment

Bicycles

Bowling Equipment

Boxes and Plastic Containers

Camping Gear

Ceramics/Chinaware/Glass

Chainsaws

Dry Ice

Electronic Cigarettes (e-cigarettes)

Electronics

Firearms

Fishing Equipment

Golf Equipment

Hockey Equipment

Hover Boards and Electric Skateboards

Household Articles

Ice

Incubators

Javelin/Vaulting Pole Equipment

Kayak, Boat, Canoes

Lacrosse Equipment

Lithium-Ion Batteries for Mobility Assistive Devices

Lithium Metal Batteries for Portable Electronic Devices

Lithium-Ion Batteries for Portable Electronic Devices

Please Note:

Lithium batteries recalled by the manufacturer/vendor must not be carried on board or packed in baggage. Battery-powered devices recalled because of lithium battery safety concerns also must not be carried on board or packed in baggage unless the device or its battery has been replaced, repaired, or otherwise made safe per manufacturer/vendor instructions. In the United States, product recall information is available at: https://www.cpsc.gov/Recalls/.

Martial Arts Equipment

Musical Instruments

Musical Instruments as Seat Baggage

Nebulizers

Non-Spillable Wet Batteries for Portable Electronic Devices

Oxygen

Paintball Equipment

Parachute Equipment

Perishables

Photographic Equipment

Portable Dialysis Machines

Portable Oxygen Concentrators

Precision Instruments

Ski Equipment (Water or Snow)

Scuba Diving Equipment

Skateboards

Snowboards, Wakeboards, Boogie boards, Body boards, and Kiteboards

Surfing Equipment

Tennis

Tools/Power Tools

Wheelchairs

Windsurfing Equipment

Wood Carvings

Urns/ Human Remains & Organs

For further details regarding TSA prohibited, please click here.

If you do not have your 17-digit Future Travel Voucher code, please contact us via phone to obtain it. Please be sure to have your confirmation code ready for quicker service.

Future Travel Voucher

To redeem:Simply look for the "Vouchers and Credits" drop-down on the Purchase Page and follow the instructions.Vouchersmust be applied to a reservation at the time of booking, both online and when calling our reservations center.

calling our reservations center

Restrictions:

Future Travel Vouchers are valid for a single use with no remaining value after its use. It can only be used by the guest it was issued to and is non-transferable. Future Travel Vouchers can only be applied to the flight portion of base fareexcluding carrier fees.It cannot be redeemed for cash and cannot be used for any other products including vacation packages, car rentals, bags, and seats. Future Travel Vouchers must be booked within 60 days of issuance for travel on any flight dates available in the system.

Round Trip Future Travel Voucher

To redeem: Simply call our reservations center.Vouchersmust be applied to a reservation at the time of booking.

Restrictions:

Round Trip Future Travel Vouchers are valid for a single use with no remaining value after its use. It can only be used by the guest it was issued to and is non-transferable. Round Trip Future Travel Vouchers can only be applied to the flight portion of base fare excluding carrier fees and excludes promotional fares, including $9 Fare Club bookings. It cannot be redeemed for cash and cannot be used for any other products including vacation packages, car rentals, bags, and seats. Round Trip Future Travel Vouchers must be booked within 60 days of issuance for travel on any flight dates available in the system. Round Trip Future Travel Voucher use is restricted to certain classes of service. Restrictions may also apply during peak travel periods and to certain destinations.

Austin Spiritaneous -Future Travel Voucher

To redeem:Simply look for the "Vouchers and Credits" drop-down on the Purchase Page and follow the instructions.Vouchersmust be applied to a reservation at the time of booking, both online and when calling our reservations center.

Restrictions:

This one-time use voucher must be booked before the expiration date(s) above for travel on spirit.com (when applicable) or through reservations. Voucher must be applied at the time of booking. The voucher expiration date cannot be extended or changed. The voucher is not applicable to 9FC Membership sign up or renewal. Restrictions apply to certain classes of service and may not be applicable during peak travel periods. Travel does not need to take place before the expiration date, but the voucher must be applied to a new reservation before the expiration date. Voucher only applies to base fare, domestic taxes and travel fees but not ancillary items such as bags, seat assignments and other items not related to the fare.

Future Travel Vouchers Issued to Volunteer Guests Affected by Flight Oversales or Aircraft Substitutions - Issued on or after March 20th, 2018

To redeem:Simply look for the "Redeem here" link on the Purchase Page and follow the instructions.Vouchersmust be applied to a reservation at the time of booking, both online and when .

Restrictions:

Volunteer Future Travel Vouchers are valid for a single use with no remaining value after its use. The voucher amount applies to the volunteer and any guest traveling with them on the same future reservation. Volunteer Future Travel Vouchers apply to the flight portion of a reservation including carrier fees, taxes, and optional services. It cannot be redeemed for cash, or be used for vacation packages or car rentals. Volunteer Future Travel Vouchers must be booked within one year of issuance for travel on any flight dates available in the system.

Volunteer Future Travel Vouchers cannot be redeemed for travel on the following dates:

2019

New Years: 1/1/19, 1/2/19, 1/5/19, 1/6/19

President’s Day: 2/18/19

Easter: 4/12/19, 4/13/19, 4/14/19, 4/19/19, 4/20/19, 4/21/19, 4/22/19

Memorial Day: 5/24/19, 5/27/19

July 4th: 6/28/19, 6/29/19, 7/6/19, 7/7/19

Labor Day: 8/30/19, 9/2/19

Thanksgiving: 11/27/19, 11/30/19, 12/1/19, 12/2/19

Christmas: 12/20/19, 12/21/19, 12/26/19, 12/27/19, 12/28/19, 12/29/19

2020

New Years: 1/1/20, 1/3/20, 1/4/20, 1/5/20

President’s Day: 2/17/20

Easter: 4/3/20, 4/4/20, 4/5/20, 4/10/20, 4/11/20, 4/12/20, 4/13/20, 4/18/20, 4/19/20, 4/20/20

Memorial Day: 5/22/20, 5/25/20

July 4th: 6/26/20, 6/27/20, 7/2/20, 7/5/20

Labor Day: 9/4/20, 9/7/20

Thanksgiving: 11/25/20, 11/28/20, 11/29/20, 11/30/20

Christmas: 12/18/20, 12/19/20, 12/22/20, 12/23/20, 12/26/20, 12/27/20, 12/28/20

2021

New Years: 1/1/21, 1/2/21, 1/3/21

Don’t care where you sit? Spirit will randomly assign you a seat at check-in for free, but we can't guarantee that you'll get to sit with your friends or family. You can purchase a seat assignment and choose the seat you really want. Seat assignments start at just $5 and vary according to specific routes and location in the aircraft. For a little bit more, a Big Front Seat comes with extra legroom.

You can view seat prices for your flight on the Seats page when you book online, in My Trips, or during Online Check-in (within 24 hours of departure).

Big Front Seats are located in the first rows of our aircraft and feature up to 32\% more legroom than the Deluxe Leather Seats. Big Front Seats are also wider and do not have a middle seat between them.

Airbus A319 (319) - 145 Seats

10 big front seats at the front of the plane

135 deluxe leather seats

9 seats reserved for passengers with disabilities

2 non-window seats in the last row

6 exit seats over the wings

2 galleys - 1 on the right of the front and 1 on the right of the back of the plane

2 lavatories 1 on the left of the front and 1 on the back of the plane

6 exits - 2 in the front, 2 over the wings and 2 in the back

Airbus A320 (32A/32N) - 182 Seats

8 big front seats at the front of the plane

174 deluxe leather seats

12 seats reserved for passengers with disabilities

12 exit seats over the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right back of the plane

3 lavatories - 1 lavatory on the left of the front and 2 lavatories at back middle and left of the plane (these two lavatories combined can become one wheelchair accessible lavatory)

8 exits - 2 in the front, 4 over the wings and 2 in the back

Airbus A321 (32B) - 228 Seats

4 big front seats at the front of the plane

224 deluxe leather seats

12 seats reserved for passengers with disabilities

6 exit seats before the wings

6 exit seats behind the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right of the back of the plane

3 lavatories - 1 lavatory on the left of the front and 2 lavatories at back middle and left of the plane (these two lavatories combined can become one wheelchair accessible lavatory)

8 exits - 2 in the front, 2 before the wings, 2 after the wings and 2 in the back

Airbus A320 (32W) - 174 Seats

174 deluxe leather seats

12 seats reserved for passengers with disabilities

12 exit seats over the wings

2 galleys - 1 galley on the right of the front and 1 galley on the right back of the plane

2 lavatories - 1 lavatory on the left of the front, 2 lavatories at the back right and left of the plane

8 exits - 2 in the front, 4 over the wings and 2 in the back

Accessible Lavatory for On-board Wheelchair

Spirit offers accessible lavatories on certain aircraft. These lavatories permit a qualified individual with a disability to enter, exit, and maneuver within as necessary, by means of the aircraft's on-board wheelchair. The two single lavatories located in the aft section are equipped with a feature that allows them to be converted into one larger lavatory to accommodate the on-board wheelchair.

In order to create a faster and more efficient airport experience for our customers, most Spirit airport locations no longer accept cash, traveler’s checks, certified (cashier’s) checks, or money orders as a form of payment.

NOTE: Spirit will NOT accept cash, traveler’s checks or money orders in the gate area at any of our airport locations, both domestically and internationally.

The following Spirit airports locations accept credit/debit cards only at both the ticket counters AND in the gate area:

Akron-Canton, Ohio (CAK)

Asheville, North California (AVL)

Atlanta, Georgia (ATL)

Atlantic City, New Jersey (ACY)

Baltimore, Maryland (BWI)

Boston, Massachusetts (BOS)

Burbank, California (BUR)

Charlotte, North Carolina (CLT)

Charleston, West Virginia (CRW)

Chicago, Illinois (ORD)

Cleveland, Ohio (CLE)

Columbus, Ohio (CMH)

Dallas, Texas (DFW)

Denver, Colorado (DEN)

Detroit, Michigan (DTW)

Fort Lauderdale, Florida (FLL)

Fort Myers, Florida (RSW)

Greensboro, North Carolina (GSO)

Hartford, Connecticut (BDL)

Houston, Texas (IAH)

Kansas City, Missouri (MCI)

LaGuardia, New York (LGA)

Las Vegas, Nevada (LAS)

Latrobe, Pennsylvania(LBE)

Los Angeles, California (LAX)

Minneapolis, Minnesota (MSP)

Montego Bay, Jamaica (MBJ)

Myrtle Beach, South Carolina (MYR)

Nashville, Tennessee (BNA)

Newark, New Jersey (EWR)

New Orleans, Louisiana (MSY)

Niagara Falls, New York (IAG)

Oakland, California (OAK)

Orlando, Florida (MCO)

Philadelphia, Pennsylvania (PHL)

Phoenix, Arizona (PHX)

Pittsburgh, Pennsylvania (PIT)

Plattsburgh, New York (PBG)

Portland, Oregon (PDX)

Raleigh-Durham, NC (RDU)

Richmond, Virginia (RIC)

Sacramento, California (SMF)

San Diego, California (SAN)

San Juan, Puerto Rico (SJU)

Saint Croix, USVI (STX)

Saint Thomas, USVI (STT)

Seattle, Washington (SEA)

West Palm Beach, Florida (PBI)

NOTE: We strongly encourage customers who use a prepaid debit/gift card to refrain from throwing away their card (even if the card is empty) until their travel is complete. In the event the customer’s travel is interrupted, any applicable refund can only be issued to the prepaid debit/gift card.Most airports have cash conversion kiosks available for Guests to convert cash into a prepaid debit card for a $5* charge at domestic locations and a $6* charge at international locations. Any charges associated with the use of a cash conversion machine are collected by the company that owns and operates the machine.

*Rates may vary and are subject to change.

PRO TIP: You must check in with an agent if you are traveling with an infant on your lap. Please review the FAQ article " What time do I need to arrive at the airport for my flight? " for specific arrival guidelines for your airport.

For some additional tips for traveling with kids, check out the attached document at the bottom of the article.

From 7 days old until his/hersecond birthday (age 7 days to 23 months), a child is considered a lap child and does not need a paid seat; however, guests may opt to buy a seat for the infant if they prefer.

Per federal regulations, once a child has their second birthday (24 months and older), they are no longer considered a lap child and a seat must be purchased in order for them to travel. If a child has their second birthday between the outbound and return flight, a seat will need to be purchased for the return flight.

Spirit reserves the right to request documented proof of age for any traveler 2 years old or younger. Please be prepared to provide documentation (birth certificate, passport, etc.) upon request.

As long as your infant is over 7 days old and under 2 years old and is traveling with someone who is at least 15 years old, you are not required to purchase a seat for them and can carry them in your lap free of charge.

Guidelines

Only one lap child is allowed per guest 15 years of age or older.

An infant, age 7 days or less or an infant requiring an incubator or other life-support system, cannot be accepted for travel and will be denied boarding.

Lap children and children in car seats are not allowed to be in the emergency exit rows or in the row in front or behind the emergency exit row.

Lap children and children in car seats are not permitted to occupy a seat equipped with an inflatable seatbelt.

Taxes and fees may apply for the infant, depending on destination.

You can add a lap child while booking online or through our other reservation channels.

If you plan to bring a child restraint seat, please review the requirements.

Rows with inflatable seat belts

Aircraft

Seat Row

319

1, 4, 5, (D,E,F)

320

1, 2, 12, 13

32A/32N

1, 3, 12, 13

32B

1, 3

32W

1

Yes, in fact we require it in the following circumstances:

To accommodate a guest of size who encroaches on an adjacent seat area and/or is unable to sit in a single seat with the armrests lowered;

To transport a guest who, because of his or her particular disability, would be unable to travel without the purchase of additional space on the aircraft;

To transport large musical instruments or electronic audio/video, medical, or other sensitive equipment unsuitable for carriage as checked baggage, as specified in the Contract of Carriage

You can purchase an extra seat by using your name for both tickets and selecting the desired seat assignments.

NOTE: guestswho require a seat belt extension may not occupy any seat equipped with an inflatable seat belt. A seat belt extension may be used in a seat equipped with an inflatable seat belt in order to secure seat baggage (e.g., a musical instrument).

Rows with Inflatable Seatbelts

Aircraft

Seat Row

319

1, 4, 5, (D,E,F)

320

1, 2, 12, 13

32A/32N

1, 3, 12, 13

32B

1, 3

32W

1

Our BIG FRONT SEATs are larger seats, for those who prefer more space, in the front of the plane. With a 36" pitch and 18.5" width - a full 6" of additional legroom compared to our standard Deluxe Leather seats - you'll be flying in comfort when you choose our BIG FRONT SEAT.

BIG FRONT SEATs can be purchased for a charge during or after a booking, based on availability, here at spirit.com.

NOTE: Customers who require a seat belt extension may not occupy any seat equipped with an inflatable seat belt. A seat belt extension may be used in a seat equipped with an inflatable seat belt in order to secure seat baggage (e.g., a musical instrument).

Rows with inflatable seat belts

Aircraft

Seat Row

319

1, 4, 5, (D,E,F)

320

1, 2, 12, 13

32A/32N

1, 3, 12, 13

32B

1, 3

32W

1

We will happily check one stroller and one car seat per child for no extra cost at the ticket counter. If you are traveling with two children,you are more than welcome to check a double stroller instead. You may also check these items at the gate. We’ll have them waiting for you in your arrival city when you get off the aircraft.

You’re welcome to bring an FAA-approved child restraint system (car seat) or an FAA-approved Child Harness Device (CARES) onboard as long as a separate seat has been purchased for the child. We will do our best to reseat you to an open seat (not including our Big Front Seats) if the car seat is too large for a regular seat.

Some FAA approved car seats may not always fit in certain Spirit Airlines aircraft seats. Car seats may not be accommodated in any seat equipped with an inflatable seat belt. Additionally, car seats may not be secured in an exit seat or the row before or after the exit seats. Keep in mind that our Big Front Seats are a premium product and are available for an additional charge.

Airbus 319:

Big Front Seats

widest seat width - 22”

narrowest seat width 22”

Deluxe Leather Seats

widest seat width 17”

narrowest seat width 15 ”

Airbus 320 & 32A:

Big Front Seats

widest seat width 22.8”

narrowest seat width 22.8”

Deluxe Leather Seats

widest seat width 16”

narrowest seat width 15 ”

Airbus 321 & 32B:

Big Front Seats

widest seat width - 22”

narrowest seat width 22”

Deluxe Leather Seats

widest seat width 17”

narrowest seat width 15 ”

Airbus 320 & 32W:

Deluxe Leather Seats

widest seat width 16”

narrowest seat width 15.5”

Note: Car seats that exceed these dimensions may not fit or be safely accommodated in Spirit Airlines seats. Rear-facing child restraint systems may not be accommodated if the height exceeds 25”.

Pro tip: Click here for additional information on car seats.

NOTE:A car seat may not be used in any seat equipped with an inflatable seat belt. A seat belt extension may be used in a seat equipped with an inflatable seat belt in order to secure seat baggage (e.g., a musical instrument).

Rows with Inflatable Seat Belts

Aircraft

Seat Row

319

1, 4, 5 (D,E,F)

320

1, 2, 12, 13

32A

1, 3, 12, 13

32B

1, 3

32W

1

Checking a bag? Visit a Spirit kiosk at the airport to print your own bag tags and tag your own bags. Make a quick stop at Bag Drop, where you present your ID & your boarding pass (paper or mobile ). Then you’re on your way to the boarding gate. Happy (and speedy) travels!

Self-tagging Cities

We’re busy adding new self-tagging cities, so check back often. Self-tagging locations include:

Asheville, NC (AVL)

Atlanta, GA (ATL)

Atlantic City, NJ (ACY)

Austin, TX (AUS)

Baltimore, MD (BWI)

Boston, MA (BOS)

Burbank, CA (BUR)

Charlotte, NC (CLT)

Charleston, WV (CRW)

Cleveland, Ohio (CLE)

Columbus, OH (CMH)

Dallas, TX (DFW)

Denver, CO (DEN)

Detroit, MI (DTW)

Ft. Lauderdale, FL (FLL)

Ft. Myers, FL (RSW)

Greensboro, NC (GSO)

Houston, TX (IAH)

Indianapolis, IN (IND)

Jacksonville, FL (JAX)

LaGuardia, NY (LGA)

Las Vegas, NV (LAS)

Latrobe, PA (LBE)

Los Angeles, CA (LAX

Minneapolis, MN (MSP)

Myrtle Beach, SC (MYR)

Nashville, TN (BNA)

New Orleans, LA (MSY)

Newark, NJ (EWR)

Niagara Falls, NY (IAG)

Oakland, CA (OAK)

Philadelphia, PA (PHL)

Phoenix, AZ (PHX)

Pittsburgh, PA (PIT)

Plattsburgh, NY (PBG)

Portland, OR (PDX)

Richmond, VA (RIC)

Sacramento, CA (SMF)

San Diego, CA (SAN)

San Juan, Puerto Rico (SJU)

Seattle, WA (SEA)

Tampa, FL (TPA)

West Palm Beach, FL (PBI)

How to Self-tag

Retrieve your reservation at the kiosk. It’s easy: enter your confirmation code, enter your name, or scan your boarding pass (paper or mobile ). Follow the onscreen directions, and grab your bag tags. They’ll print automatically. Tag your own bag, by first removing any old tags, and then following the three easy steps below:

Loop the bag tag through a sturdy handle on your bag.

Peel off the yellow portion and keep it as your claim check.

Stick the ends of the tag together.

See Self-tagging in Action

See video below.

Pro Tips

Don’t wait to pay for bags at the airport! Save by paying for your bags online.

Weigh your bags! Pay any overweight charges at the kiosk. It’s faster than the Agent Assistance queue.

Overweight charges apply to bags weighing over 40 pounds.

Place a name tag on your bag with contact info. Don’t worry, if you don’t have one. We have plenty at the airport.

The best times to purchase a ticket at the airport are during the preferred ticketing hours. Even during the preferred ticketing hours, we can’t guarantee that there won’t be a long wait due to the unpredictable nature of the airport. The quickest and easiest way to book is on Spirit.com.

City

Ticket Counter Hours

Frequency

Notes

Aguadilla, PR

12:00 am - 4:00 am

12:30 - 3:30 pm

12:00 am -4: 00 am

M, W, F

Sunday

Akron, OH

4:45 pm - 5:45 pm

7:00 am to 8:30 am

Daily

Tu, Th, Sun

No cash accepted

Armenia, Colombia

10:00 am 4:00 pm

Mon-Fri

Aruba, Aruba

11:20 am -2:20 pm

Saturdays

n/a

Asheville, NC

7:00 am-10:20 am & 4:40 pm-8:10 pm

11:45 am-3:15 pm

Mon, Fri & Sat

Thurs & Sun

Atlanta, GA

8:00 am 9:00 pm

Daily

No cash accepted

Atlantic City, NJ

8:00 am - 6:00 pm

Daily

No cash accepted

Austin, TX

Mon, Thurs, Fri, Sat, Sun

3:30 am - 1:30 pm

1:30 pm - 4:15 pm Closed

4:15 pm - 10:00 pm

Tuesday and Wednesday

3:30 am - 11:00 am

11:00 am - 3:00 pm Closed

3:00 pm - 9:00 pm

Daily

No cash accepted

Baltimore, MD

12:00pm - 3:30 pm

Daily

No cash accepted

Bogota, Colombia

3:30 pm 4:30 pm

Daily

Boston, MA

2:00 am - 8:00 pm

Daily

No cash accepted

Burbank, CA

10:00 am 8:00 pm

Daily

No cash accepted

Cali, Colombia

3:30 am 6:00 am

Daily

Cancun, MX

9:00 am - 4:00 pm

Daily

Cartagena, Colombia

2:00 pm - 4:00 pm

Mon-Sat

Closed Sun

Charleston, WV

N/A

N/A

N/A

Charlotte, NC

6:00 am - 9:00 am, 11:30 am - 1:30 pm, &

3:30 pm -5:30 pm

Daily

No cash accepted

Chicago, Illinois

11:00 am - 4:00p

Daily

No cash accepted

Cleveland, OH

7:00 am -10:00 am,12:00 pm - 4:00 pm, &

6:00 pm - 7:00 pm

Daily

No cash accepted

Columbus, OH

10:00 am - 2:00 pm & 5:00 pm - 8:00 pm

Mon, Thu, Sat, & Sun

No cash accepted

Dallas, Fort Worth

8:00 am - 11:00 am

6:00 pm - 9:00 pm

Daily

No cash accepted

Denver, CO

9:00 am - 12:30 pm & 3:00 pm - 5:00 pm

Daily

No cash accepted

Detroit, MI

12:00 pm - 3:00 pm

Daily

No cash accepted

Ecuador, Guayaquil

10:59 pm - 11:59 pm

Daily

Fort Myers, FL

1:30 pm - 9:00 pm

Daily

No cash accepted

Ft.Lauderdale, FL

11:00 am - 4:00 pm

Daily

No cash accepted

Greensboro, NC

11:00 am- 12:00 pm

6:30 am-7:30 pm & 4:30 pm-5:30 pm

Mon, Fri & Sat

Thurs & Sun

No cash accepted

Guatemala City, Guatemala

9:00 am -1:00 pm

Sun-Thurs

Hartford, CT

5:30 am - 11:30 am

Daily

No cash accepted

Houston, TX

8:00 am -10 am

Daily

No cash accepted

Indianapolis, IN

5:00 am - 6:30 am & 7:00 pm - 9:00 pm

Daily

No cash accepted

Jacksonville, FL

11:30 am - 12:30 pm

11:30 am - 12:30 pm

5:30 pm - 6:30 pm

Mon, Wed, Fri and Sat

Tue, Thurs and Sun

No cash accepted

Kansas City, MO

3:30 am - 6:30 am, 9:00 pm 1:15 pm, 4:00 pm - 7:00 pm

3:15 am - 6:15 am, 10:00 am - 1:15 pm, 4:00 pm - 7:00 pm

Sun, Mon, Thurs, Fri & Sat

Tuesday & Wednesday

No cash accepted

Kingston, Jamaica

9:30 am-11:00 am

11:30 am -12:30 pm &1:00 pm - 2:00 pm

Mon & Thurs

Fri & Sun

LaGuardia, NY

6:00 am - 9:00 pm

Daily

No cash accepted

Las Vegas, NV

1:00 pm - 3:00 pm

Daily

No cash accepted

Latrobe, PA

9:00 am - 4:00 pm

Mon - Sat

Closed Sun

No cash accepted

Lima, Peru

January 01 to September 06

7:15 pm - 10:00 pm

September 7 to December 13

8:15 am - 11:00 am

Daily

Sunday

No cash accepted

Los Angeles, CA

6:00 am - 8:00 am,12:30 pm -1:30 pm,6:00 pm - 7:30 pm, & 10:00 pm -11:30 pm

Daily

No cash accepted

Los Cabos, MX

6:30 am - 1:00 pm

Mon & Wed

Managua, Nicaragua

9:00 am - 5:00 pm

10 pm-1 am (back office)

Mon-Fri

Medellin, Colombia

11:00 am 3:00 pm

Sun-Fri

Closed Sat

Minneapolis/St. Paul, MN

6:30 am - 9:00 am

2:30 pm - 4:30 pm

Daily

No cash accepted

Montego Bay, Jamaica

12:00 pm - 1:30 pm,2:00 pm - 3:00 pm

Daily

No cash accepted

Myrtle Beach, SC

10:00 am -12:00 pm,5:30 pm - 7:30 pm

Daily

No cash accepted

Nashville, TN

3:45 am - 9:45 am, 10:30am - 2:30pm, 5:45 am - 10:15am

Daily

No cash accepted

New Orleans, LA

1:00 pm - 3:00 pm

Daily

No cash accepted

Newark, NJ

6:00 am - 9:00 am,3:00 pm - 6:00 pm

Daily

No cash accepted

Niagara Falls, NY

2:15 am - 1:45 am, 3:00 pm - 4:30 pm

3:00 pm - 4:30 pm

3:00 pm - 4:30 pm

12:15 am - 1:45 am, 3:00 pm - 4:30 pm

3:00 pm - 4:00 pm

Monday

Tuesday

Wednesday

Friday

Saturday

Oakland, CA

9:00 am - 11:00 am

5:30 pm - 6:30 pm

Daily

No cash accepted

Orlando, FL

12:00 pm -4:00 pm

Daily

No cash accepted

Panama City, Panama

9:00 pm 11:00 pm

10:00 pm - 11:00 pm

Mon, Wed, Sat & Sun

Thurs & Fri

Philadelphia, PA

8:00 am - 10:00 am,1:00 pm - 3:00 pm, &

7:00 pm - 8:00 pm

Daily

No cash accepted

Phoenix, Arizona

9:45 pm - 1:00 am

Daily

No cash accepted

Pittsburgh, PA

4:00 am - 9:00 pm

4:00 am - 8:00 am, 4:00 pm - 9:00 pm

4:00 a - 8:00 am, 10:30 a- 1:30 pm, 4:00- 9:00 pm

4:00 am - 12:00 pm, 3:00 pm - 9:00 pm

Monday & Friday

Tuesday & Wednesday

Thursday & Sunday

Saturday

No cash accepted

Plattsburgh, NY

11:30 am - 12:30 pm

Thurs & Sun

Port-au-Prince, Haiti

9:15 am -12:45 pm

9:15 am -12:00 pm

Mon - Fri

Sat

No sales Sun & holidays

Portland, Oregon

3:00 pm 4:00 pm

Daily

No cash accepted

Punta Cana, DR

9:30 am - 3:00 pm

Daily

Raleigh, NC

8:00 am 10:00 am

2:00 pm 4:00 pm

Daily *beginning May 2

No cash accepted

Richmond, VA

2:30 pm - 3:30 pm

Daily

No cash accepted

Sacramento, CA

5:00 pm 7:00 pm

Daily

No cash accepted

San Diego, CA

10: 00 am - 12:00 pm,5:15 pm - 7:00 pm

Daily

No cash accepted

San Jose, Costa Rica

9:30 am -11:35 am,10:00 pm - 12:00 am

Daily

San Juan, PR

12:30 am - 4:45 am

12:30 am - 4:45 am,8:00 am - 8:20 pm

Mon - Fri

Sat, and Sun

No cash accepted

San Pedro Sula, Honduras

9:00 am 2:00 pm

9:00 pm 2:00 am

Mon, Wed, Fri

T,W,T,F,S

San Salvador, El Salvador

9:00 am 12:00 pm

Mon & Thu

Santiago, DR

9:00 am - 2:00 pm

Mon-Fri

Santo Domingo, DR

10: 30 am - 4:30 pm

Daily

Seattle, WA

4:00 am 6:00 am,12:30 pm 5:20 pm

Daily

No cash accepted

St. Croix, USVI

11:25 am 12 pm

Sun, Tues, and Thurs

St. Maarten, A.N.

n/a

n/a

n/a

St.Thomas, USVI

12:30 pm - 4:30 pm

Daily

Tampa, FL

6:30 am - 8:00 am,11:30 am - 12:30 pm, &

7:30 pm - 9:00 pm

Daily

West Palm Beach, FL

Nov 8, 2018-May 1, 2019

10:00 am - 11:00 am

1:00 pm - 2:00 pm

Daily

No cash accepted

Note: Ticket counter hours in red correspond with frequency in red.

You betcha! Put them in a bag and get ready to hit the slopes, or the lake. Ski equipment (water or snow) is charged as a standard checked bag. Please be mindful overweight (over 40 pounds /18.1 kg) and oversized (over 62 inches / 157.48) baggage costs more.

One (1) item of checked ski/snowboard equipment counts as one (1) checked bag and includes:

1 pair of skis, 1 pair of ski poles and 1 pair of ski boots, or

1 snowboard and 1 pair of snowboard boots.

If the ski/snowboard boots are packed separately, they must be in a sku/snowboard boot bag to be considered part of the 1 piece of checked baggage. Loose (unpacked_ ski/snowboards boots are not accepted as checked baggage.

A limited liability release will need to be signed when traveling with skis or snowboards.