Suddenlink Communications Employee Reviews
Out of 163 Suddenlink Communications employee reviews, 28% were positive. The remaining 72% were constructive reviews with the goal of helping Suddenlink Communications improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at Suddenlink Communications compared to all other departments at the company. The Sales team offered the most constructive feedback, with 87% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Disorganized. Not family friendly. Micro management. Inconsistent.
Review from Sales Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We are all on equal levels the smys the pimit
i havent met all of them yet
Review from Customer Support Dept
They take care of you The direct management team actually cares when you start getting up to the corporate area and not so much you’re just a number and
Review from Communications Dept
my local office is great
Review from Communications Dept
They are very equal opportunist
Review from Communications Dept
What does the leadership team need to get better at?
Servant leadership. Setting correct expectations.
Review from Sales Dept
Zero like owner. Just zero!
People skill training. Have empathy with us, like they tell us to have with the customer. And quit telling us our coworkers are our enemies, due to commission stats.
They need to have some people skills training and be honest to us and the customers. Quit telling us our coworkers are our enemies. Have empathy and some human feelings.
Their people skills. They are horrible, the only way the try to motivate is threats of being fired. They don't promote teamwork, actually they will tell you that your coworkers are your enemy
What is the best part about your compensation package?
The healthcare package they offer is one of the best available
The healthcare plan is the best
Healthcare package is awesome on pricing and pay out
overtime is nice to have
Review from Communications Dept
401k is pretty fair . Better insurance
Review from Communications Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We Just need better pay
Equal opportunity and account distribution
Review from Sales Dept
it could have being atleast a $600jmd because we work very hard to maintain our customers happiness
Review from Customer Support Dept
Sell this company to competient person !
More compensation for employees we work hard
What are some of the best things about your team?
The team or like family we work together very well and we accomplish all that needs to be done so we can go home and be safe with our families and
Review from Communications Dept
we all work well together
Review from Communications Dept
Work well together. Very well communication
Review from Communications Dept
We work very well together
Review from Customer Support Dept
Talented, knowledgeable, resourceful, works well together as a team and as individual contributors.
What do your coworkers need to improve and how could you work together better?
Implement Team focused activities .
Review from Sales Dept
Fire the owner CEO. He is an idot
Company meeting usually means a PowerPoint presentation read word for word, I can read on my own. The presenter never can answer questions, because they do not know the answer.
We should be a team, it's not all about you. Understand if you lie to a customer, someone else in another department is going to have to fix it.
Understand we should be a team
What is most positive about the culture and environment at your company?
you can be a free spirit which is important especially in this era
Review from Customer Support Dept
Threats on a daily basis of termination, and not promoting team work. And promoting hostility by saying we are enemies
Nothing is enjoyable at all. The computer software is a joke
The threats of being fired on a daily basis
Everybody’s just trying to get everything done so that we can take care of our customers we really care about the customers and the
Review from Communications Dept
What needs to change to make the company culture better?
Fixing whatever problem causes our services to constantly go out
Develop a true culture, trained supervisor
Review from Sales Dept
Care about the employees more to stop such high churn
Review from Customer Support Dept
The customer needs to come first and this is not the case.
Review from Sales Dept
Always have to do better or ypu get fired
Review from Customer Support Dept
What did you like most about the interview process?
the interviewer was freindly and answered questions I had accordingly
Review from Customer Support Dept
I interviewed when it was Suddenlink. Now all you have to do is be able to breathe and lie and you are in. I heard that the interviewers cannot turn anyone away.
I interviewed when it was Suddenlink. Now all you have to do is be able to breathe and lie and your in. Turn over rate is so high that now they will take you if you have those 2 qualities, I was told by a supervisor that they are to turn no applicants down.
I interviewed when it was still Suddenlink
We get straight down to what we need to do so that there’s no messing around no playing little games they just straight straight down to the nitty-
Review from Communications Dept
What would you improve about your company's interview process?
Not up front with prospects
Review from Sales Dept
What makes you most happy at work?
the environment the attire the staff
Review from Customer Support Dept
And I’m able to make money for my family so that I can go to and do the things that I do and take care of my family with the pay
Review from Communications Dept
Being able to interact with peopl
Review from Communications Dept
Teammates benefits and my supervisor and my director
Review from Customer Support Dept
Achieving goals and getting things done.
What's going wrong and how can it be improved?
Improve external and internal customer service
Review from Sales Dept
Equipment doesn't work. Overseas Tech support. Field techs not showing up or if they do, they can't fix the issue, they are contractors that do not know our equipment, same for phone tech support.
Field Tech is contractors who do not know anything about our equipment. The Altice one boxes don't work. Techs do not keep appointments. Give customers an option on their equipment, hire our techs back and get rid of the cell phone option and the Altice one needs to be thrown away
Everything, go back to quality Tech support in the field and on the phone
Managers and executives would need to change their priority from profit by any means to profit+employees
Review from Customer Support Dept
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