-36
eNPS Score
Q&A With Suddenlink Communications Employees
Suddenlink Communications employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Suddenlink Communications
Fixing whatever problem causes our services to constantly go out
Customer service and loyalty to existing customers
Provide good customer service and accurate information, not avoiding providing correct facts instead of what they euphemistically call "misinformation," and others would call lies.
Ever since I moved to this address I have been complaining about my internet constantly rebooting. Now it reboots atleast once an hour everyday if not more than that. I asked for the main line to be replaced and they sent a tech who supposedly came before the scheduled time and left before time.
Poor Communications Available, no personal service
What it's like to work at Suddenlink Communications
- Suddenlink Communications employees generally work 9.5 hrs a day
- Employees at Suddenlink Communications report the work pace is comfortably fast
- 54% of Suddenlink Communications employees look forward to interacting with their team every day
- Suddenlink Communications employees typically get valuable feedback on how to improve at work Every Week
- 50% of Suddenlink Communications employees call their work environment positive
Q&A With Suddenlink Communications Employees
IDX: 0 TOT: 52
How does Suddenlink Communications make decisions around promotions?
They are good at letting you apply the possibilities of advancement are great and they do interviews so it is a fair process
Performance based and best fit candidates.
Performance based and best job fit. Normally using Internal application process.
What's the best part of your job at Suddenlink Communications?
Benefits and my coworkers, immediate supervisor and his manager are amazing
Providing support and problem solving.
Resolving issues, providing answers and guidance to others.
How secure do you feel at your job at Suddenlink Communications?
Not very secure at all I love my job but the now surveys really worry me and not having a permanent desk doesn't make you feel anymore secure
Somewhat secure. Lots of change has taken place and continues.
No job is ever guaranteed, but as long as I continue to make valued contributions to the organization, I'm comfortable.
How can I improve my chances of being hired at Suddenlink Communications?
Have a big personality and a good work ethic and understand we are there to help all customers not just tech savvy ones. The elderly really need a lot of patience and understanding that some of the cases are home bound and their TV is their only contact with the outside world
Meet at least the minimum requirements for the job and submit a resume. Present well during the interview regarding how your skills best suite the role and what you bring to the table.
Ensure you meet the minimum job requirements and apply online.
What kind of people succeed at Suddenlink Communications?
Caring and understanding people
Problem solvers, innovative, creative, flexible, trustworthy, effective communicators who not only consider the issue at hand, but also consider the big picture and future impact of recommended change or suggested resolutions.
Those who are creative, innovative, out of the box thinkers, flexible to change, courageous, committed, dependable, selfless, knowledgeable and team oriented.
How's the feedback proccess at Suddenlink Communications?
We seem to only hear from the customers that are angry. My supervisor is good at balancing coaching Good and wrong issues and giving advice on how to do the job better
Open door policy
Good. Employees typically know who to go for regarding needs or inquiries.
How do you feel about going to work at Suddenlink Communications everyday?
Glad I love my job
Good. Energetic!
I love it! Energetic and excited about what each day will bring.
How challenged are you at Suddenlink Communications?
Very something new to learn every day
Moderate to high challenge.
There are challenges daily, but that's what keeps the job interesting and contributes to professional growth and development.
What's one thing you wish you'd known before joining Suddenlink Communications?
Not having a permanent desk
More about the culture of the organization.
How really great the people and company are.
What part of Suddenlink Communications's business is growing fastest? What part is having difficulties?
Internet cable
Internet growing and cable is becoming a thing of old
What's the vibe like in the Customer Support dept at Suddenlink Communications? How many hours are you working?
Good team spirit 40 hours
40 hours and my shift is like family
How's the leadership on the Customer Support team at Suddenlink Communications?
Good and bad depends on who you are dealing with
Immediate supervisors are great and most managers are wonderful and the VP is wonderful also
How long do the interviews usually take at Suddenlink Communications?
30mins to an hour
30 mins to an hour
What should I wear for an interview at Suddenlink Communications?
Business casual
Dress attire
What was the most difficult question that was asked during your interview at Suddenlink Communications?
What would you do if you had a problem with a coworker
What problems have you had with coworkers and how did you handle the situation.
What are you most excited about working at Suddenlink Communications?
Benefits and coworkers
Working with a great team of people and helping others.
What benefits does Suddenlink Communications provide?
The health insurance and the 401k are awesome.
Medical, dental, life, short term and long term disability, 401(k), paid holidays, vacation time, sick time, personal time, prescription discounts, pet insurance, discounted employee services at home (phone, internet and cable), etc...
How's the work pace at Suddenlink Communications?
Hectic in the call center
Very fast paced.
How much and how often do raises happen at Suddenlink Communications?
I think once a year now
Annually, based on performance
How's the work life balance at Suddenlink Communications?
Great many options on our shift bids overtime (when available) is voluntary basis
Fair to moderate.
What are the team outings like at Suddenlink Communications?
Limited, but fun.
Although we don't have many, the few I've been on have been great!
How much diversity is there among employees at Suddenlink Communications?
Good level of diversity in all departments.
Good diversity mix
What's the office layout like at Suddenlink Communications?
Open cubicles (front line employees and Supervisors) and offices (for Managers and above). Nice work environment.
Accessible and nice
What's the vibe like in the HR dept at Suddenlink Communications? How many hours are you working?
Innovative and fast paced.
It's a solid team. Lots of change and year end processes going on, but managing it well.
What's the HR team like at Suddenlink Communications?
Always helpful, professional and very knowledgeble. Great problem solvers, fair, approachable, trustworthy, and easy to talk to.
Amazingly helpful, knowledgeable, skilled and cares about employees.
Curious about what work's like at Suddenlink Communications?
Anonymously Ask Suddenlink Communications Employees Any Question
Should I work at Suddenlink Communications?
27% of Suddenlink Communications employees would encourage their friends to become coworkers, whereas 10% are neutral and 63% would not recommend working at Suddenlink Communications to their friends.
| 27% | Promoters |
|---|---|
| 10% | Passive |
| 63% | Detractors |
Working at Suddenlink Communications' competitors
Recently Asked Questions about working at Suddenlink Communications
- What's the interview process like at Suddenlink Communications?
- What part of Suddenlink Communications's business is growing fastest? What part is having difficulties?
- If you could make changes, how would you improve the culture at Suddenlink Communications?
- What's the vibe like in the Customer Support dept at Suddenlink Communications? How many hours are you working?
- How's the leadership on the Customer Support team at Suddenlink Communications?
