Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States read more
Liars, they want us to lie to the customers about pricing, equipment and tech support
What is the best part about your compensation package?
The healthcare plan is the best
What is most positive about the culture and environment at your company?
Nothing is enjoyable at all. The computer software is a joke
What does the leadership team need to get better at?
They need to have some people skills training and be honest to us and the customers. Quit telling us our coworkers are our enemies. Have empathy and some human feelings.
What do your coworkers need to improve and how could you work together better?
We should be a team, it's not all about you. Understand if you lie to a customer, someone else in another department is going to have to fix it.
What's going wrong and how can it be improved?
Field Tech is contractors who do not know anything about our equipment. The Altice one boxes don't work. Techs do not keep appointments. Give customers an option on their equipment, hire our techs back and get rid of the cell phone option and the Altice one needs to be thrown away
What did you like most about the interview process?
I interviewed when it was Suddenlink. Now all you have to do is be able to breathe and lie and your in. Turn over rate is so high that now they will take you if you have those 2 qualities, I was told by a supervisor that they are to turn no applicants down.
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