Suddenlink Communications Employee Reviews
Out of 163 Suddenlink Communications employee reviews, 28% were positive. The remaining 72% were constructive reviews with the goal of helping Suddenlink Communications improve their work culture. The Customer Support team, with 71% positive reviews, reports the best experience at Suddenlink Communications compared to all other departments at the company. The Sales team offered the most constructive feedback, with 87% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Servant leadership. Setting correct expectations.
Review from Sales Dept
Zero like owner. Just zero!
People skill training. Have empathy with us, like they tell us to have with the customer. And quit telling us our coworkers are our enemies, due to commission stats.
They need to have some people skills training and be honest to us and the customers. Quit telling us our coworkers are our enemies. Have empathy and some human feelings.
Their people skills. They are horrible, the only way the try to motivate is threats of being fired. They don't promote teamwork, actually they will tell you that your coworkers are your enemy
Why do you feel undervalued and what would make you feel better about your compensation?
We Just need better pay
Equal opportunity and account distribution
Review from Sales Dept
it could have being atleast a $600jmd because we work very hard to maintain our customers happiness
Review from Customer Support Dept
Sell this company to competient person !
More compensation for employees we work hard
What do your coworkers need to improve and how could you work together better?
Implement Team focused activities .
Review from Sales Dept
Fire the owner CEO. He is an idot
Company meeting usually means a PowerPoint presentation read word for word, I can read on my own. The presenter never can answer questions, because they do not know the answer.
We should be a team, it's not all about you. Understand if you lie to a customer, someone else in another department is going to have to fix it.
Understand we should be a team
What needs to change to make the company culture better?
Fixing whatever problem causes our services to constantly go out
Develop a true culture, trained supervisor
Review from Sales Dept
Care about the employees more to stop such high churn
Review from Customer Support Dept
The customer needs to come first and this is not the case.
Review from Sales Dept
Always have to do better or ypu get fired
Review from Customer Support Dept
What would you improve about your company's interview process?
Not up front with prospects
Review from Sales Dept
What's going wrong and how can it be improved?
Improve external and internal customer service
Review from Sales Dept
Equipment doesn't work. Overseas Tech support. Field techs not showing up or if they do, they can't fix the issue, they are contractors that do not know our equipment, same for phone tech support.
Field Tech is contractors who do not know anything about our equipment. The Altice one boxes don't work. Techs do not keep appointments. Give customers an option on their equipment, hire our techs back and get rid of the cell phone option and the Altice one needs to be thrown away
Everything, go back to quality Tech support in the field and on the phone
Managers and executives would need to change their priority from profit by any means to profit+employees
Review from Customer Support Dept
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