Super Micro Computer NPS & Customer Reviews

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Super Micro Computer

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Super Micro Computer

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About Super Micro Computer's Brand

A global leader in high-performance, high-efficiency server technology and innovation. Among its major competitors, Super Micro Computer is ranked in 3rd place for NPS while NetApp is 1st, and Cisco is 2nd.Their current market cap is $1.60B

Brand at a Glance

76%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.4/5

Customer Service

Super Micro Computer Ranking

^#3 / 4 of its competitors

Super Micro Computer NPS

Super Micro Computer's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Super Micro Computer's customers would recommend using the product based on a scale of -100 to 100.

Super Micro Computer Overall NPS

NPS

52%	Promoters
17%	Passives
31%	Detractors

Super Micro Computer NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 -1	Sep 2023	-1
Dec 2023 0	Dec 2023	0
Jan 2024 5	Jan 2024	5
Feb 2024 10	Feb 2024	10
Mar 2024 15	Mar 2024	15
Jul 2024 19	Jul 2024	19
Aug 2024 19	Aug 2024	19
Sep 2024 16	Sep 2024	16
Nov 2024 16	Nov 2024	16
Feb 2025 12	Feb 2025	12
May 2025 18	May 2025	18
Feb 2026 20	Feb 2026	20

How Other Brands Compare

Super Micro Computer is ranked third for NPS among its competitors. NetApp and Cisco come in first and second, with Dell Technologies coming in at #4. Among those competitors, it is the lowest valued company behind Cisco.

	Super Micro Computer	Cisco	Dell Technologies	NetApp
Global Ranking	#-	#71	#121	#268
NPS	21	35	16	36
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$1.60B	$192.85B	$58.48B	$15.94B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Super Micro Computer NPS by Gender

Super Micro Computer's NPS was rated -13 by Male customers on Comparably.

Male

-13

Super Micro Computer's NPS was rated -13 by Male customers on Comparably.

37%

Promoters

13%

Passives

50%

Detractors

Female

N/A

Super Micro Computer's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Super Micro Computer NPS vs. Competitors

Compared to its competitors, Super Micro Computer's NPS is rated right above Dell Technologies, and is preceded by Cisco.

COMPANY		NPS Score
	NetApp	36
	Cisco	35
	Super Micro Computer	21
	Dell Technologies	16
	Cray	0
	DataON Storage	N/A
	Silicon Graphics International Corp	N/A

Super Micro Computer Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Super Micro Computer users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Super Micro Computer Customer Loyalty Score by Gender

Super Micro Computer's Customer Loyalty score was rated 55 by Male customers on Comparably.

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Male

55%

Yes

Female

N/A

Yes

Super Micro Computer Customer Loyalty Score by Industry

Super Micro Computer's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

Super Micro Computer Customer Loyalty vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Loyalty score is rated right above Cray, and is preceded by Dell Technologies.

COMPANY		Customer Loyalty Score
	NetApp	83%
	Cisco	81%
	Dell Technologies	78%
	Super Micro Computer	76%
	Cray	55%
	DataON Storage	N/A
	Silicon Graphics International Corp	N/A

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Super Micro Computer Product Quality

3.7/5

Super Micro Computer has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Super Micro Computer Product Information

Super Micro Computer’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Super Micro Computer's product the highest.

Website: http://www.supermicro.com

Company Size: 11-50 Employees

Industry

Tech

Hardware and Devices

SaaS

Manufacturing

Quick Insights into Super Micro Computer Product Quality

Super Micro Computer's Product Quality score was rated highest by Male customers.

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Ranked Super Micro Computer Product Quality the Highest

Male	3.5
Tech	3.1

Super Micro Computer Product Quality Score by Gender

Super Micro Computer's Product Quality score was rated 3.5 by Male customers on Comparably.

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Male

3.5/5

Female

N/A

Super Micro Computer Product Quality Score by Industry

Super Micro Computer's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

Super Micro Computer Product Quality vs. Competitors

Compared to its competitors, Super Micro Computer's Product Quality score is rated right above Dell Technologies, and is preceded by NetApp.

COMPANY		Product Quality Score
	Cisco	4.1/5
	NetApp	4.1/5
	Super Micro Computer	3.7/5
	Dell Technologies	3.5/5
	Cray	2.2/5
	DataON Storage	N/A
	Silicon Graphics International Corp	N/A

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Super Micro Computer Pricing

Super Micro Computer ROI & Value For Money

3.7/5

Super Micro Computer has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Super Micro Computer Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Super Micro Computer ROI

Super Micro Computer's ROI score was rated highest by Male customers.

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Ranked Super Micro Computer ROI the Highest

Male	3.2
Tech	3

Super Micro Computer ROI Score by Gender

Super Micro Computer's ROI score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

Super Micro Computer ROI Score by Industry

Super Micro Computer's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

Super Micro Computer Pricing vs. Competitors

Compared to its competitors, Super Micro Computer's ROI score is rated right above Dell Technologies, and is preceded by NetApp.

COMPANY		Pricing Score
	Cisco	4/5
	NetApp	4/5
	Super Micro Computer	3.7/5
	Dell Technologies	3.5/5
	Cray	1.7/5
	DataON Storage	N/A
	Silicon Graphics International Corp	N/A

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Super Micro Computer Customer Satisfaction (CSAT)

Super Micro Computer Customer Satisfaction (CSAT) Score

65 / 100

Super Micro Computer has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	25%
Satisfied	40%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

25%

Satisfied

40%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Super Micro Computer Customer Satisfaction

Super Micro Computer's Customer Satisfaction score was rated highest by Male customers.

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Ranked Super Micro Computer Customer Satisfaction the Highest

Male	58%
Tech	43%

Super Micro Computer Customer Satisfaction Score by Gender

Super Micro Computer's Customer Satisfaction score was rated 58 by Male customers on Comparably.

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58 / 100

Male

	Very Satisfied	29%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	42%

Super Micro Computer Customer Satisfaction Score by Industry

Super Micro Computer's Customer Satisfaction score was rated 43 points by Tech industry customers.

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			"label": "Tech",
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Tech	43

Super Micro Computer Customer Satisfaction vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Satisfaction score is rated right above Cray, and is preceded by Dell Technologies.

COMPANY		Customer Satisfaction (CSAT) Score
	NetApp	78%
	Cisco	78%
	Dell Technologies	68%
	Super Micro Computer	65%
	Cray	0%
	DataON Storage	0%
	Silicon Graphics International Corp	0%

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Super Micro Computer Customer Service

3.4/5

Super Micro Computer has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Super Micro Computer's Customer Service

Address

San Jose, CA

Website

http://www.supermicro.com

Quick Insights into Super Micro Computer Customer Service

Super Micro Computer's Customer Service score was rated highest by Male customers.

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Ranked Super Micro Computer Customer Service the Highest

Male	2.1
Tech	1.9

Super Micro Computer Customer Service Score by Gender

Super Micro Computer's Customer Service score was rated 2.1 by Male customers on Comparably.

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Male

2.1/5

Female

N/A

Super Micro Computer Customer Service Score by Industry

Super Micro Computer's Customer Service score was rated 1.9 stars by Tech industry customers.

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Tech	1.9

Super Micro Computer Customer Service vs. Competitors

Compared to its competitors, Super Micro Computer's Customer Service score is rated right above Cray, and is preceded by Dell Technologies.

COMPANY		Customer Service Score
	NetApp	4.1/5
	Cisco	4.1/5
	Dell Technologies	3.4/5
	Super Micro Computer	3.4/5
	Cray	1.7/5
	DataON Storage	N/A
	Silicon Graphics International Corp	N/A

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Super Micro Computer as an Employer

2.4/5

Super Micro Computer has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Super Micro Computer

Charles Liang

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Super Micro Computer scored a 21 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Super Micro Computer would recommend the brand to a friend. ENPS measures how likely Super Micro Computer employees would recommend working at Super Micro Computer to a friend.

Net Promoter Score

NPS Score

52%	Promoters
17%	Passive
31%	Detractors

Employee Net Promoter Score

-43

eNPS Score

21%	Promoters
15%	Passive
64%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail