Comparably Awards

SuperStaff Claimed Company

SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further. read more

EMPLOYEE PARTICIPANTS: 507

TOTAL RATINGS: 7906

CEO: Matthew Paul Narciso

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SuperStaff KPIs and OKRs

At SuperStaff 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of SuperStaff's KPIs and OKRs is essential for its success. Out of 4 SuperStaff employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.

Answer	Percent
Yes	100%
No	0%

Are your company's goals clear, and are you invested in them?

Answer	Percent
Yes	100%
No	0%

Are the KPIs/OKRs for your department clear?

Manager's Role in Accomplishing Goals

A main function of a managerial role is to lead one’s subordinates. A manager at SuperStaff is responsible for ensuring his subordinates accomplish objectives using key performance indicators. SuperStaff employees shared they generally receive helpful feedback once a month or every week, while 100% of SuperStaff employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.

Answer	Percent
Yes	100%
No	0%

Are you typically recognized for the impact and accomplishments you make for your current company?

Answer	Percent
Every week	36%
Once a month	64%
Once a quarter	0%
Once a year	0%
Never	0%

How often do you get valuable feedback on how to improve at work?

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