SuperStaff Employee Reviews | Comparably
SuperStaff Claimed Company
SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further. read more
EMPLOYEE
PARTICIPANTS
507
TOTAL
RATINGS
7906
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SuperStaff Employee Reviews

Out of 1196 SuperStaff employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping SuperStaff improve their work culture. The Operations team, with 100% positive reviews, reports the best experience at SuperStaff compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 5% of that department's reviews constructive in nature.

What do you like best about the leadership team?

Leadership Reviews

They recognize and appreciate employees' efforts and achievements

Professional, positive, appreciative and concise

they are nice and will treat the team nicely.

They are supportive and always willing to guide when needed

I really appreciate how the leadership team sets a clear vision for the company. It helps the team understand our priorities and motivates us to work toward shared goals

What does the leadership team need to get better at?

Leadership Reviews

BE KNOWLEDGEABLE AND NEED TO IMPROVE THE LEADERSHIP SKILL

give more room for employee to grow

What is the best part about your compensation package?

Compensation Reviews

The company recognizes hard work through rewards

BEING PAID FAIRLY, HARDWORK PAYS OFF

I value the balance between salary and work-life flexibility

It includes good benefits that support both my personal and professional needs

The salary is consistent and always delivered on time

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

hoping for an increase/higher compensation as the cost of living continues to rise

salary alignment with the local market

they need to give equal compensation to every employee not only to higher ups

Fair rate with both locations for the same client and same task is what we're waiting to be implemented at our account.

Low annual appraisal percentage .

What are some of the best things about your team?

Team Reviews

it has a teamwork and proper coordination

One of the best things about our team is how supportive everyone is. People willingly share knowledge and help each other solve problems, which makes our work more efficient and enjoyable.

Some of the best things about my team are our strong teamwork, open communication, and the support we give each other. Everyone is willing to help, we stay positive, and we always find ways to get the job done efficiently and effectively.

We collaborate well and always work toward common goals

Great teamwork and strong communication

What do your coworkers need to improve and how could you work together better?

Team Reviews

keep on doing what they are doing and we will be ok. because as of now, they are doing a great job!

What is most positive about the culture and environment at your company?

Environment Reviews

The company actively supports work-life balance. There’s an understanding that people perform best when they have flexibility and feel supported personally as well as professionall

There is an open communication between employees and management

The work environment is supportive and encourages teamwork

The company promotes a positive and inclusive work culture

they value work life balance and fun in the office

What needs to change to make the company culture better?

Environment Reviews

Workplace. Compensation. Leadership. training a

Review from Customer Support Dept

for me personally non. Been very blessed and grateful to whatever i am getting from the company.

What did you like most about the interview process?

Interviews Reviews

The interview allowed me to showcase my skills and experiences effectively

I really liked that all the interviewers were kind and approachable, which made the process comfortable. At the same time, the questions were challenging and made me think, giving me a good chance to show my problem-solving skills.

What I liked most about the interview process was how friendly everyone was. It made me feel comfortable and gave me a clear understanding of the role and the team.

The process was well-organized and efficient

The questions were clear and relevant to the position

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of SuperStaff yet.
Be the first to contribute a review.

What makes you most happy at work?

Outlook Reviews

Having a positive and respectful work environment

Motivated and driven: I find happiness in work when I’m challenged to improve and when my hard work helps the team or company reach its goals. Seeing positive results from what I do gives me a real sense of satisfactio

has a good sched, activities. work life balance and WFH set up

Achieving goals and contributing to the company's success

I'm happy at work because my teammates, trainer and manager are all approachable and supportive, which makes the environment friendly and positive environment.

What's going wrong and how can it be improved?

Outlook Reviews

they need to compensate us better

as of now can't think of anything.

What do you like best about your company?

Outlook Reviews

The salary and the compensations which is the monthly allowance and insruance

Review from Customer Support Dept

What would you most like to see improved at your company?

Outlook Reviews

Salary increase in the future I guess

Review from Customer Support Dept
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