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SuperStaff Claimed Company
SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further. read more
SuperStaff Company Culture
SuperStaff Culture
This score is derived from employee ratings & reviewsChoice Employer
A+
4.9/5
SuperStaff CEO
Top 5%Top 5% of Similar Size Companies
Matthew Paul Narciso
94 /100
See More
Diversity at SuperStaff
Top 5%Top 5% of Similar Size Companies
A+
Diverse employees at SuperStaff have rated CEO Rating, Team, and Leadership as the highest categories they have scored
Women at SuperStaff
Top 10%Top 10% of Similar Size Companies
A
Women at SuperStaff have rated CEO Rating, Leadership, and Team as the highest categories they have scored
SuperStaff eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies
Recommend to a Friend?
78
SuperStaff employees are 78% more likely to recommend SuperStaff as a great place to work
| 79% | Promoters |
|---|---|
| 20% | Passives |
| 1% | Detractors |
Working at SuperStaff
Working at SuperStaff is rated highly by 507 employees, across various culture dimensions. SuperStaff employees are most satisfied about CEO Rating, Compensation, and Environment categories, putting SuperStaff’s culture in the Top 5% compared to similar sized companies on Comparably. See below in detail how working at SuperStaff was rated by employees.
Overall Company Culture at SuperStaff
A+
Overall Company Culture at SuperStaff is rated A+
Last updated months ago
Top
5%
SuperStaff ranks in the Top 5% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
SuperStaff Employee Reviews
Out of 1196 SuperStaff employee reviews, 98% were positive. The remaining 2% were constructive reviews with the goal of helping SuperStaff improve their work culture.
| Positive Reviews | 98% |
|---|---|
| Constructive Feedback | 2% |
Positive Reviews From SuperStaff Employees
- What did you like most about the interview process?The interview allowed me to showcase my skills and experiences effectively
- What makes you most happy at work?Having a positive and respectful work environment
- What is the best part about your compensation package?The company recognizes hard work through rewards
Constructive Feedback From SuperStaff Employees
- Why do you feel undervalued and what would make you feel better about your compensation?hoping for an increase/higher compensation as the cost of living continues to rise
- Why do you feel undervalued and what would make you feel better about your compensation?salary alignment with the local market
- What does the leadership team need to get better at?BE KNOWLEDGEABLE AND NEED TO IMPROVE THE LEADERSHIP SKILL
SuperStaff Company Information
SuperStaff Company Overview
SuperStaff was originally established in 2009 to provide exceptional support for our parent company, one of Fortune’s Best Companies to Work For in Health Care and Biopharma. Today, we provide that same level of service to enterprises of all kinds, everywhere. But because our parent company is still a client, we’re our own harshest critics. And that pushes us to be better, every day. If you are looking for a call center partner that understands what it’s like to grow a family-owned company into a thriving enterprise, look no further.
SuperStaff Mission, Vision & Values
SuperStaff Mission Statement
Provide on-demand talent solutions through cost-effective and hybrid frameworks that sustain businesses and simultaneously create endless and fair opportunities for employees and clients.
SuperStaff Vision Statement
Create a sustainable relationship between businesses and talent worldwide to foster an ecosystem where the entire BPO sector remains indestructible and generates endless opportunities for our people.
SuperStaff Values
- Value Creation Approach | Creating impact, delivering excellence.
- ‘Be Super Always’ Attitude | Think big. Act bold. Stay Super.
- Making Space for the Headspace | Well-being fuels success.
- Diversity, Inclusion, Community | Stronger together, better always.
- Cost Efficiency Yet Fair Pay | Value and efficiency with fairness at heart.
- Integrity, Agility, Flexibility, Creativity | Honest. Adaptive. Versatile. Innovative.
| Headquarter | Jaka Building, Ayala Ave, Makati, Manila 1226 Philippines |
|---|---|
| Website | www.superstaff.com |
| Tel | 415-651-7494 |
| Company Status | Private |
| Jobs | www.superstaff.com/careers/ |
| Social Sites |
A Day in the Life
A Day in the Life
SuperStaff employees generally work 8.7 hrs a day
Work Hours
A Day in the Life
Employees at SuperStaff report the work pace is comfortably fast
Work Pace
A Day in the Life
98% of SuperStaff employees look forward to interacting with their team every day
Coworkers
A Day in the Life
SuperStaff employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
100% of SuperStaff employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
SuperStaff employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
99% of SuperStaff employees call their work environment positive
Environment
SuperStaff Employees
SuperStaff has 400 employees. 507 employees at SuperStaff have reviewed SuperStaff across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 507 SuperStaff employees give their leadership a grade of A+, or Top 5% of similar size companies. This includes specific ratings of their executive team, CEO, and manager.
Employees at SuperStaff are extremely happy with their total compensation at SuperStaff, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at SuperStaff are extremely happy with their team. 507 Participants grade the quality of their coworkers an A+. The majority believe the meetings at SuperStaff are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at SuperStaff believe the environment at SuperStaff is positive. Most Participants believe the pace of work at SuperStaff is comfortably fast. About 67% of the employees at SuperStaff work 8 hours or less.
Overall, the employees at SuperStaff are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining SuperStaff - Employee Onboarding
The prevailing opinion from employees about joining SuperStaff is that the company was somewhat prepared on their first day. SuperStaff employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
SuperStaff KPIs and OKRs
At SuperStaff 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of SuperStaff's KPIs and OKRs is essential for its success. Out of 4 SuperStaff employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 4 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
SuperStaff Salaries
How much does SuperStaff pay?
How much do people at SuperStaff get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at SuperStaff is $87,850, or $42 per hour, while the estimated median salary is $103,224, or $49 per hour.
At SuperStaff, the highest paid job is a Sales Rep at $115,484 annually and the lowest is a Bookkeeper at $41,776 annually. Average SuperStaff salaries by department include: Business Development at $100,084, HR at $92,353, Admin at $53,346, and Marketing at $80,968. Half of SuperStaff salaries are above $103,224.
438 employees at SuperStaff rank their Compensation in the Top 5% of similar sized companies (based on 1311 ratings) while 434 employees at SuperStaff rank their Perks And Benefits in the Top 5% of similar sized companies (based on 437 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $60k | $60k | 1st Percentile |
17th Percentile $81k | $81k | 17th Percentile |
33rd Percentile $101k | $101k | 33rd Percentile |
50th Percentile $164k | $164k | 50th Percentile |
67th Percentile $259k | $259k | 67th Percentile |
83rd Percentile $265k | $265k | 83rd Percentile |
100th Percentile $342k | $342k | 100th Percentile |
$87,850*
Average Compensation
$103,224*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
SuperStaff Salaries by Department
Diversity & Inclusion at SuperStaff
Diverse employees at SuperStaff score the company 90/100 across various culture categories, placing SuperStaff in the Top 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at SuperStaff across various culture dimensions.
We take pride in being a truly global team, bringing together diverse backgrounds, perspectives, and talents from around the world. At SuperStaff, inclusivity isn’t just a value—it’s how we thrive. We foster an environment where every team member feels seen, heard, and empowered to contribute their unique strengths. By embracing different cultures, ideas, and ways of thinking, we build a dynamic, supportive community that fuels innovation and collaboration. Together, we don’t just celebrate diversity—we make it our strength.
Ranked Culture the Highest
Ranked Culture the Lowest
SuperStaff Perks & Benefits
Health & Wellness
- Dental Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
- Maternity / Paternity Leave
Financial Benefits
- Performance Bonus
Office Perks
- Company Social Outings
- Work From Home Policy
- Unique Office Space
SuperStaff PTO
SuperStaff's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is SuperStaff's most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. SuperStaff's benefits and PTO Package averages to represent a $1500 - $2500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
SuperStaff Careers
SuperStaff Jobs
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Frequently Asked Questions regarding SuperStaff
What is SuperStaff address?
SuperStaff location is at Jaka Building, Ayala Ave,
Who is the CEO of SuperStaff?
SuperStaff CEO is Matthew Paul Narciso, their score by employees is 94
What is SuperStaff eNPS?
The eNPS for SuperStaff is 78
What is the salary for IT Manager in SuperStaff?
IT Manager average salary in the US is 101k
What are the salaries in the Sales in SuperStaff?
The average salaries for Sales in SuperStaff is 108k
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