Syncro Claimed Company
Syncro provides cloud-based software solutions to IT companies looking to streamline their processes. Our CRM tools, automation functions, remote monitoring, and integrations assist small to medium-sized businesses in increasing efficiency while maintaining a steady flow of revenue.
Syncro is growing quickly! We are a global team working remotely and welcome new team members from all walks of life. We believe that the culmination of different minds is what makes a succesful team. read more
it's 'ok', but my time here has been more frustrating than enjoyable. The benefits are the only reason why I've stayed. Not a good enough reason. Alot of broken pieces in the system and they are more concerned about being 'diverse' and 'woke' then growing a business which will hurt them.
Briefly describe your overall experience at your company
Super happy the first day I started working here, years later still happy
What are some of the best things about your team?
Freedom to be yourself and speak openly
What do you like best about the leadership team?
Honesty, Transparency, Diverse, Inclusive and focus of growth
What is the best part about your compensation package?
Pet Insurance for my fur babies
What is most positive about the culture and environment at your company?
Focus on mentorship and growth
What makes you most happy at work?
I work for a company that genuinely cares about your well being
Why do you feel undervalued and what would make you feel better about your compensation?
Align compensation increases with inflation and more opportunity for growth in the company. More opportunities to grow, increase value, career goals. Perks, trinkets, events, and accolades do not pay bills.
What needs to change to make the company culture better?
More training, more interaction with team members from other departments, more communication from executives, more feeling like a part of a business and knowing if this company is going to survive in the future. Feeling disconnected from the vision. Company more concerned about 'woke'ness than biz.
What does the leadership team need to get better at?
Pay is not in alignment very well with job descriptions in the industry. Do not feel appreciated when pay increases are delayed or not in alignment with job and responsibilities.. 3% delayed cost of living increase with 9% inflation does not help with feeling valued as an employee.
What do your coworkers need to improve and how could you work together better?
Working remote is hard and emotionally draining. Specifically in the team I am in, there is little connection anymore or team work and that doesn't help with the emotional stamina of dealing with angry customers calling in support frustrated with Syncro, late Jiras, etc. Getting rid of ROP was bad.
What's going wrong and how can it be improved?
Customers are tired of the BS here at Syncro, saying they will do this and not following through. Customers may like features, but it not scalable for larger MSPs. They know the company is for startups. Support has been awful for a long time and users need to re-trust Syncro and changes they need.
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