teleNetwork Employee Reviews
Out of 39 teleNetwork employee reviews, 69% were positive. The remaining 31% were constructive reviews with the goal of helping teleNetwork improve their work culture. The Customer Support team, with 76% positive reviews, reports the best experience at teleNetwork compared to all other departments at the company.
What does the leadership team need to get better at?
they need to stop taking advantage of their lower staff (L2s and L1s) and changing requirements on an almost weekly basis.
What leadership there is not any
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We are COMPLETELY undervalued. I make less than some fast food workers. Give us a raise and take action on some of our suggestions.
Review from Operations Dept
The company severely underpays their L2s for the requirements that they have for them. Not only are these people responsible for managing the team and guiding all the team members on their calls, but the most they can make is 14.00 an hour and that is if you can talk your supervisor into a raise.
The company takes workers for granted
Review from Customer Support Dept
Telenetwork was a good company but everything is,always for management not the small guy
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The training department should just hire warm bodies but look for people who can understand and follow directions and have some knowledge about tech.
Team needs to be,a team
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of teleNetwork yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of teleNetwork yet.
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What's going wrong and how can it be improved?
They need to promote and give raises or demote and lay off based on work ethic and performance not on personal feelings and on relationships. They rehired somebody into the executive team who was UNREHIRABLE because she was a friend of the family!
Review from Operations Dept
The company needs to understand that people on the phone deal with getting screamed at, cussed at, and belittled by most customers on the phone.
What would you most like to see improved at your company?
Better pay for all employees. Especially those that work in house.
Review from Operations Dept