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Telvista Claimed Company
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency.
We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
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Telvista Company Culture
Telvista Culture
This score is derived from employee ratings & reviews4.3/5
Telvista's Overall Culture is rated B+
Top Rated Culture Dimensions
Manager
A+CEO Rating
ALeadership
ATeam
AExecutive Team
A-Telvista CEO
Top 10%Top 10% of Similar Size Companies on Comparably
Steven Ashley, Chief Operating Officer
79 /100
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Diversity at Telvista
Top 30%Top 30% of Similar Size Companies on Comparably
B
Diverse employees at Telvista have rated Team, Manager, and Leadership as the highest categories they have scored
Women at Telvista
Top 50%Top 50% of Similar Size Companies on Comparably
C+
Women at Telvista have rated Manager, Team, and Leadership as the highest categories they have scored
Telvista eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 35%Top 35% of Similar Size Companies on Comparably
Recommend to a Friend?
27
Telvista employees are 27% more likely to recommend Telvista as a great place to work
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Working at Telvista
Working at Telvista is rated highly by 150 employees, across various culture dimensions. Telvista employees are most satisfied about Manager, CEO Rating, and Leadership categories, putting Telvista’s culture in the Top 20% compared to similar sized companies on Comparably and in the Top 20% compared to other companies in Dallas. See below in detail how working at Telvista was rated by employees.
Overall Company Culture at Telvista
B+
Overall Company Culture at Telvista is rated B+
Last updated months ago
Top
20%
Telvista ranks in the Top 20% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
Telvista Employee Reviews
Out of 1007 Telvista employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Telvista improve their work culture.
| Positive Reviews | 82% |
|---|---|
| Constructive Feedback | 18% |
Positive Reviews From Telvista Employees
- What do you like best about the leadership team?I am always being mentored and developed
- What makes you most happy at work?The opportunities given to make improvements, grow the company through providing excellent services and the opportunity to grow and learn more about areas that can be improved in each person's career path or personal endeavors.
- What are some of the best things about your team?Awesome Support, Employee Investment, Teamwork, Alert and Competent of the roles and responsibilities of each area..
Constructive Feedback From Telvista Employees
- Why do you feel undervalued and what would make you feel better about your compensation?We haven't had a yearly raise. We aren't getting our service recognition days. We get told to expect positive changes to our benefits, only for it to be negative.
- Why do you feel undervalued and what would make you feel better about your compensation?I don't feel undervalued, everyone makes me feel truly valued at Telvista.
- What does the leadership team need to get better at?Listening to the needs of their employees
Telvista Company Information
Telvista Company Overview
Telvista is a fast-paced, innovative Global BPO (Business Process Outsourcing) company that provides comprehensive outsourcing solutions to companies around the world by helping to improve their overall operational efficiency. We partner with various companies from diverse industries and develop outsourced BPO services tailored to match each company’s specific needs. This partnership allows our clients to focus on the core competency of their business without overburdening internal resources; it also equips our clients with competitive agility and scalability.
Telvista was founded in 1993 and its current CEO is Steven Ashley, Chief Operating Officer. Since its inception 33 years ago, Telvista has grown to 300 employees.
Telvista Mission, Vision & Values
Telvista Mission Statement
Our mission is to connect great brands with great people for a great experience by making sure every customer interaction counts.
Telvista Vision Statement
Our vision is to be recognized as the leading strategic provider of contact center solutions and to deliver outstanding business value to our clients while supporting their long-term growth.
Telvista Values
- Respecting team members
- Valuing clients
- Participating in our community
- Being good stewards of the environment
- Growth and development opportunities
- Diversity, equity, and inclusion
- Work-life balance
| Headquarter | 8585 N Stemmons Fwy Dallas, TX 75247 United States of America |
|---|---|
| Website | www.telvista.com |
| Founding Date | 1993 |
| Tel | (972) 919-7800 |
| Company Status | Private |
| Jobs | www.telvista.com/en/Careers |
| Social Sites |
Culture Video
Collaborating in Dallas, Texas.
Department awards celebration
The recruiting team collaborating on-site in Dallas!
The Telvista Cares Committee hosting their backpack drive to benefit local students!
Telvista Employees
Telvista has 300 employees. 150 employees at Telvista have reviewed Telvista across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 150 Telvista employees give their leadership a grade of A, or Top 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Telvista are not very pleased with their total compensation at Telvista, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Telvista are extremely happy with their team. 150 Participants grade the quality of their coworkers an A. The majority believe the meetings at Telvista are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Telvista believe the environment at Telvista is positive. Most Participants believe the pace of work at Telvista is comfortably fast. About 76% of the employees at Telvista work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Telvista are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Telvista employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Telvista report the work pace is comfortably fast
Work Pace
A Day in the Life
91% of Telvista employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Telvista employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
75% of Telvista employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Telvista employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
91% of Telvista employees call their work environment positive
Environment
Joining Telvista - Employee Onboarding
The prevailing opinion from Comparably users in Dallas about their company is that it was prepared on their first day. Dallas employees concluded that their overall onboarding experience was positive. 72% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Telvista KPIs and OKRs
Employees’ understanding of Telvista's KPIs and OKRs is essential for its success. Out of 150 Telvista employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 126 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Telvista CEO & Leadership
Telvista CEO - Steven Ashley, Chief Operating Officer
79 /100
Telvista’s CEO Steven Ashley, Chief Operating Officer started in this role in 2021. Steven’s approval rate is in the Top 10% of all CEOs of similar-sized companies on Comparably, and in the Top 15% compared to the CEOs of all other companies in Dallas. Telvista’s CEO is highly regarded especially by employees in the HR department, employees in the Business Development department, and employees with Entry Level experience. However, Non-Binary employees, employees in the Customer Success department, and employees in the Customer Support department have a less favorable view of the CEO and believe there is room for improvement. Compared to Telvista’s competitors, Steven Ashley, Chief Operating Officer ranks right above eTech CEO Jeff Boster. Under Ashley, Chief Operating Officer’s leadership, Telvista employee respondents are most happy about their Manager and the company’s Leadership. Compensation and Perks And Benefits are two areas, according to respondents, where Telvista could stand to see real improvement.
Telvista Leadership
The Telvista Executive Team is rated an “A-” and led by CEO Steven Ashley, Chief Operating Officer, Senior Executive Director Kathy William-Botrous, and Global Director, Business Development Brandon Young
Steven Ashley, Chief Operating Officer CEO / President
Steven has been with Telvista for six years during which time he has excelled in his roles as Client Care Executive,... read more
Kathy William-Botrous Senior Executive Director
Kathy is committed to delivering best-in-class results for her clients as well as the company’s dynamic, fast-paced,... read more
Brandon Young Global Director, Business Development
Brandon Young serves as the Global Director, Business Development of Telvista.
Ashanti Moore Director of People Analytics Human Resources
Ashanti Moore serves as the Director of People Analytics Human Resources of Telvista.
Todd Forden Director of Business Solutions
Todd Forden serves as the Director of Business Solutions of Telvista.
George Abraham Senior Executive Director
George Abraham serves as the Senior Executive Director of Telvista.
Telvista Salaries
How much does Telvista pay?
How much do people at Telvista get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Telvista is $79,083, or $38 per hour, while the estimated median salary is $247,583, or $119 per hour.
At Telvista, the highest paid job is a Sales Manager at $126,992 annually and the lowest is a Bookkeeper at $41,945 annually. Average Telvista salaries by department include: Design at $72,591, HR at $94,466, Business Development at $100,129, and IT at $102,011. Half of Telvista salaries are above $247,583.
150 employees at Telvista rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 302 ratings) while 150 employees at Telvista rank their Perks And Benefits in the Bottom 45% of similar sized companies in the US (based on 300 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $110k | $110k | 1st Percentile |
20th Percentile $164k | $164k | 20th Percentile |
40th Percentile $244k | $244k | 40th Percentile |
60th Percentile $251k | $251k | 60th Percentile |
80th Percentile $259k | $259k | 80th Percentile |
100th Percentile $265k | $265k | 100th Percentile |
$79,083*
Average Compensation
$247,583*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Telvista Salaries by Department
Diversity & Inclusion at Telvista
Diverse employees at Telvista score the company 76/100 across various culture categories, placing Telvista in the Top 30% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Telvista across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Telvista Perks & Benefits
Service recognition paid time off, on-site Gym with lockers and showers, and on-site restaurant with many options nearby.
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Office Perks
- Company Social Outings
- Legal Assistance
- Work From Home Policy
- Unique Office Space
Telvista PTO
Telvista's PTO and Vacation policy typically gives 0-10 days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Telvista
What is Telvista address?
Telvista location is at 8585 N Stemmons Fwy
Who is the CEO of Telvista?
Telvista CEO is Steven Ashley, Chief Operating Officer, their score by employees is 79
What is Telvista eNPS?
The eNPS for Telvista is 27
What is the salary for Bookkeeper in Telvista?
Bookkeeper average salary in the US is 42k
What are the salaries in the Product in Telvista?
The average salaries for Product in Telvista is 262k
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