B-
72/100
The Cheesecake Factory Claimed Company
Great things happen at our tables. At The Cheesecake Factory, you have the chance to be part of those once-in-a-lifetime experiences for our guests. read more
HR or Marketing? Claim Your Free Employer Account
The Cheesecake Factory Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Having the opportunity to expand you as a person into meet and greet new people and socialize well
They're comfortable with my peers around able to socialize and have developing conversations that can enhance my work ethics and learn new skills as I go
The relationships i build with the people i work with.
Working together as a team
Working together as a team
When customers say that they look forward to seeing me.
The energy and the environment is a comfortable setting
The experience or learning more ways and recipes or uses of different ingredients
Team work and making customers very happy
Great pay and level up
I feel proud who I represent. I feel valued as my skills and achievements and I am being told by my superiors. I feel appreciated and respected. And I love my job and the people I interact with. And the positive vibes our company has.
Closing out the shift successfully
When everyone is doing their job correctly and diligently. When servers actually refill pictures and keep stations clean. When everyone does all of their side work. When the kitchen is on top of the food.
Big TIPS while meeting new people
Everytime i see my co-workers
Interacting with co-workers and setting up a shift to run smoothly.
The people; its a very family cultured environment
my team mates, the training and support, fun times
being around good and postive people
Leaning new skills from different spots and stations.
What's going wrong and how can it be improved?
Lack of care in the restaraunt very few people actually working and leaving others to do all the work
The current managing staff is just downright disrespectful. New managers should come in
Managers don't care and they are showing favoritism.
Poor training bad very bad attitude lack of respect for customer
Management is overworked & have lack of passion. They let us know how fed up they are to the point where asking them for assistance has become a burden. Bus boys are NOT team players whatsoever! Management needs to promote team work & hold staff responsible. Favorites are definitely played here!
Review from Operations Dept
Boost moral and more incentives
Review from Sales Dept
Management at my location does not follow corporate policies, food-safety, FIFO, or the labeling and time stamping of perishable foods. When the issues are brought to their attention, managers retaliate against those who point out the issues.
Review from Sales Dept
We need higher pay, more organization between managers and more resources. If I have to go searching for glassware to get my tables drinks every day, I'm not going to be excited to go to work. I have managers who I ask for help and they tell me to go find a different manager--that shouldn't happen
Review from Operations Dept
Better follow through, praised, and support from corporate.
Review from Customer Support Dept
They need to pay the employees more and if an employee is begging for hrs and you hire more people it leads to a high turnover rate
Review from Sales Dept
Just hard work, I'm not sure anyone is really excited to go to work
Review from Customer Support Dept
Budgets are the only thing that matter. Money isn't spent to fix things, buy needed supplies, or on proper staffing. More focus on the guest and less on the numbers. There has to be a balance and it's only lopsided
Review from Sales Dept
The kitchen quality has recently gone down and that has caused the guests to complain a lot more and it can be incredibly embarrassing and frustrating when your guest thinks you did something wrong but in reality the kitchen made it wrong or someone ran it to the table wrong but did not care.
Review from Customer Support Dept
Need management support. Kitchen out of control. Food quality poor. Long ticket times. Employees abused by guests.
Review from Customer Support Dept
Being forced to claim tips I don’t have and getting more money taken out of my paycheck. WE NEED 18% GRATUITY ON CHECKS
Review from Sales Dept
The bakery never has enough staff. Working in the bakery has effected some staff members mental health. Shift hours are either too short and we get sent home early or worker have to pull multiple doubles and are left exhausted with a short break or none at all.
Review from Sales Dept
Need busseres to help refill waters and drinks and box up food!
Review from Sales Dept
Better management regarding servers they don’t appreciate bussers and bartenders or kitchen staff
Over worked and understaffed on a daily basis
Review from Operations Dept
Learn from Google and Facebook CEO
Review from Sales Dept
What do you like best about your company?
The food and atmosphere that it is in
Review from Customer Success Dept
the fast paced environment and employees
The name recognition it brings when you work there
Fresh food, good people ,good benefits, nice management
Review from Sales Dept
The culture and how thing ate set up
Review from Product Dept
What would you most like to see improved at your company?
Better equipment and more workers
Review from Customer Success Dept
The pay need to be improved
management would be my top priority
Nothing everything seems to work the way it is
Hours, wage pay, bonuses, maternity leave program
Review from Sales Dept
×