TP Employee Reviews
Out of 86873 TP employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping TP improve their work culture. The Customer Support team, with 98% positive reviews, reports the best experience at TP compared to all other departments at the company. The Admin team offered the most constructive feedback, with 12% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
To retain you posistion as a non-voice account agent
Review from Customer Support Dept
Acknowledging everyday efforts, not just callouts.
Review from Operations Dept
Manager should not pass their task to us same as with supervisors. Managers manager should not toleratetheir behavior when it comes to deliverables, attendance, etc. Avoid blaming subordinates for uncleared task and insturctions when in the first place there's no clear communication and instructions
Review from Customer Success Dept
Deeper understanding on what the employees actually needs?
Review from HR Dept
En diferentes procesos y manejos asi como en la comunicaci
Review from HR Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Answering calls from customers is frustrating and you have to put an effort to make them understand in a way you are patient and keeping ut calm to run your conversation smoothly
Review from Customer Support Dept · Posted 2 days ago
Salary must based on employee experience
Review from Customer Support Dept · Posted 2 days ago
compensate more and give more benefits or bonuses
Review from Customer Support Dept · Posted 2 days ago
Base pay is too low even from my previous job and despite my experience
Review from Customer Support Dept · Posted 8 days ago
I have almost 10 years of BPO experience however my salary package is just the same with my colleagues with less or no bpo experience.
Review from Customer Support Dept · Posted 9 days ago
What do your coworkers need to improve and how could you work together better?
i honestly have no idea
Review from Finance Dept · Posted 9 days ago
They need to be considerate
Review from Finance Dept
ALL GOODS ALL GOODS ALL GOODS ALL GOODS ALL GOODS ALL GOODS ALL GOODS
Review from Customer Success Dept
a good salary increase would definitely make me and my coworkers improve a lot and make us work together better.
Review from IT Dept
I'm neutral regarding this matter.
Review from IT Dept
What needs to change to make the company culture better?
The people that’s working with
Review from Customer Support Dept · Posted 8 days ago
Hire better people (not part timers) so that they will work better and stay forever
Review from Operations Dept
Entender que todos los colaboradores, sin importar el cargo, son personas
Review from HR Dept
Provide more nap rooms and pantry
Review from Finance Dept
I dont know, Im not yet tenured so I cant say it yet
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of TP yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Bonuses, incentives, salary, events like battle of the bands
Review from Customer Support Dept
Personal matter. They should put the non voice agents to non voice accounts
Review from Customer Support Dept
Inconsistent incentive allocation. At times, two Team Leads from our LOB receive incentives, while in other instances, only one is recognized.
Review from Operations Dept
Fair treatment in all lob
Review from Operations Dept
increase in salary and better management and to have a better view on promotion
Review from Customer Success Dept
What would you most like to see improved at your company?
there's no much more to improve. everything is understandable