Trivago FAQs

Need an invoice or a receipt for your records? We recommend contacting the booking site used to secure the reservation.

If you would like to contact the booking site, most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will find all contact details including direct phone numbers to the booking sites support center.

Whycan'ttrivago provide me with the booking invoice? As trivago is a hotel and price comparison website, bookings are not made directly with us. We find your ideal hotel and compare prices from different websites. As a result, we keep no records of transactions made through the booking sites. This includes any payment information.

Need help remembering who you booked with? Follow the steps on this page.

The "our recommendations" feature is based on a dynamic algorithm that shows you a range of attractive and relevant offers we think youre going to love. In the "top position", we display in green the offer which our algorithm recommends as a great offer. Our algorithm takes into account a number of relevant factors, such as your search criteria (for example your location and stay dates), the offers price, its general attractiveness and the accuracy of the rates provided to us by the booking sites. We also take into account the compensation booking sites provide us with when a user clicks on an offer.

To the left of the "top position" offer and/or under the "more deals from" tab, we display additional offers to allow you to compare other deals for the same hotel. You may find offers under the "more deals from" slide-out section with a lower price than the "top position" offer. While price is an important factor when selecting our "top position" offer, we believe other factors, such as those mentioned above, make offers attractive and relevant to you and contribute to high levels of satisfaction by our users.

Ultimately, our mission is to give you the information and tools to help you find your ideal hotel.

Having some trouble accessing your trivago account? Would you like to opt out of our newsletters? Find out how to get things back in order below.

I need help changing my password

Having a little trouble changing your password? Follow these simple steps below.

Login to your trivago account

Click on Settings then "Login details"

Enter the old and new password

Press "Save password"

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I want to deactivate my account

To deactivate your account, send us a message. In your message, please include your full name and email address.

Please keep in mind, once deleted, trivago will no longer have access to any personal account data. To read more on our privacy policies, you can follow this link here.

In case you change your mind, you are always welcome to come back and register once more!

I want to unsubscribe from trivago newsletters

Receiving unwanted emails from us? Were sorry to hear that! You can unsubscribe from our newsletters anytime by pressing the unsubscribe button at the very bottom of the email.

If you experience any difficulties unsubscribing, get in touch by forwarding us a full copy of the newsletter and our support team will help out.

Want to know how far your buck is going? On trivago, we like to give you plenty of options. On our results page, you'll see the price listed per hotel, per night. The price shown is the net rate and does not include any additional taxes or fees.Click here to find out more.

You can view the full price breakdown on the booking site that is offering the deal. Just go on our website and click on the deal listed. You will be redirected to the booking site.

What if you have a question about a deal on trivago? Check out this article.

Did you notice that the price changed when you were redirected to the booking site? Click here to find out why.

If you would like to learn more about how trivago works, follow this link.

Something went wrong? Need your money back? Do the following issues apply to you?

You've got a double booking

Your refund hasn't arrived in your account yet

There was no reservation upon arrival at the hotel

While wed love to help, the best way to resolve any of the above-mentioned issues is to directly contact the booking site. Cant remember the name of the booking site you used? No worries, check out this page for some handy tips and tricks.

Are you looking for a refund because of an error on trivago while searching? Please visit this page for more information.

Do you have an idea or suggestion for us?We want to hear it. Get in touch!

We strive to provide you with the right tools to help you find your ideal hotel. Your feedback is one of the many methods we use to improve our product and create the best possible experience on our website. We might even want you to join our team ! Are you interested?

Need help using trivagos many features? Check it out here.

To cancel or change your booking, its always best to speak to the booking site directly.Since the booking site is responsible for your reservation, they would be able to help you! Most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will likely find all contact details including direct phone numbers to the booking sites support center.

Having trouble contacting the booking site? Send us a message and we will try our best to get you connected!

Cancelling or modifying due to an error while searching on trivago? You might find your answer on this page.

Can't remember who you booked with? You can find the travel provider's name on your confirmation email. If youcan'tfind your booking confirmation, click here for tips.

You can use our handy search form below to find their contact page.

If you have an issue and require assistance, we recommend checking out our FAQs. Here, you should hopefully be able to find the answer to your question.

Alternatively, if you would like to submit a complaint or require additional assistance, click on the contact form link. On the contact form, select the issue/request that best suits your needs, fill out all necessary information fields, then click"Submit". We will then revert to you shortly.

Did you see something on our website that didnt seem quite right?Well, thats embarrassing. Our team is working hard to improve your experience and appreciates the heads up.

Did you come across one of the following issues?

Incorrect hotel

Were you redirected to a different hotel during your booking process? Was the confirmation you received for a different hotel than you wanted? Or does the hotel name and address not match your original search?

Dont worry! We are here to help! Please send us a message with the following details,

Booking confirmation, if applicable

Name of the hotel you originally wanted

Name of the booking site used

Screenshots you may think will help us, if any

Incorrect location

Found your ideal hotel but it wasnt in the location you thought it was?

We will make it right! Please contact us with the following details,

Booking confirmation, if applicable

Location/address you originally wanted

Name of the booking site used

Screenshots you may think will help us, if any

Incorrect hotel details/deal

Did you find a pet-friendly hotel but it was not the case? Were you excited about that free breakfast but it was not included? Did the parking not match what was displayed on trivago?

We're sorry this happened. We are here to make it right! Please send us a message with the following details,

Booking confirmation, if applicable

The name and address of the hotel you originally wanted

Name of the booking site used

Screenshots you may think will help us, if any

Incorrect dates

You were looking for your ideal hotel and the dates were different than what you searched for on trivago?

We want to get to the bottom of what happened! Please contact us with the following details,

Booking confirmation, if applicable

Dates you originally wanted

Name and location of your hotel

Name of the booking site used

Screenshots you may think will help us, if any

Did you notice that the price changed when you were redirected to the booking site? Click here to find out more.

None of the above matched your issue? Let's figure it out together, get in touch.

If you need to get in touch with the booking site you used, most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites have a contact page, where you will likely find all contact details including direct phone numbers to the booking sites support center.

If you need to contact the hotel directly, you can find the information on trivago by searching for your hotel in the search bar. Follow the simple steps below and Voila!

Click on the hotel name

Select the Info tab

Scroll past Top amenities to the bottom

Click Show hotel policies

Here you will find a contact number and address along with a link to the hotel website.

Having trouble contacting the booking site? Send us a message and we will try our best to get you connected!

Can't remember who you booked with? You can find the travel provider's name on your confirmation email. If youcan'tfind your booking confirmation, click here for tips.

You can use our handy search form below to find their contact page.

In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Has it been longer sinceyou'vebooked? Is your trip coming up soon? Its always best to speak to the booking site directly. For advice on how to get in touch with them, click here.

Cant remember who you booked with? Don't worry! Check out our tips below.

We would love to be able to provide that information but as bookings are not made directly with trivago, we do not have access to your booking information.

Step 1

Step 2

Step 3

Step 4

Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.Nothing in there? Lets try step 2.

If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.

Still nothing? No worries! Theres still hope!

Try checking your internet browser history for the day you booked, the name of the booking site should appear right after trivago in your browser history. Need a hand checking your browser history? Click here! No? One more step to go!

Try recreating your original search on trivago to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.

Stillcan'tfind your booking confirmation? Oh no! :( Were sorry to hear that.

Dont waste any more time! To get listed on trivago, visit us here.

Already listed with trivago and looking for help? Click here.

Did you love those soft pillows? Was that breakfast to die for? Or maybe the services were not quite up to par? :(

trivago receives all of its reviews directly from the booking site. After leaving a review with the booking site, we incorporate it into our ratings.

If youre looking to leave your own feedback, we recommend getting in touch with the hotel directly to voice your opinion. You may also leave a review on the booking site you used or one of the many review sites available online.

For further information on how trivago incorporates your feedback, please click here.

Need to get in contact with trivago? Not a problem, we're happy to help.

While we don't have a direct phone number, you should be able to find the answer to your problem in one of our articles, here are some of the most frequently asked:

Where is my booking confirmation?

Who do I contact to cancel or modify my booking?

How do I search for my ideal hotel?

How are the prices of deals displayed on trivago?

Need to get in touch with the booking site? You can find their contact information here.

We take protecting your personal information very seriously! For details concerning how we use and protect your personal information, please see here.

When you use our services, we may collect information using cookies. Something you eat? Not in this case; cookies are small data files that are stored in a users browser when they visit a website. The use of cookies allows us to offer you a more personalized experience on our site - win-win situation, right? For more information on this, please see here.

Still have questions? Reach out.

We are a search and price comparison site for accommodation offers provided to us by many different online booking sites. From lavish five-star hotels to intimate vacation rentals, accommodation options are endless. We compare and display different offers from many booking sites, and they pay us a fee if a user clicks on their specific deal. We are not a party to any booking agreement between you and the site or hotel you book with. We do not collect any payments for your stay and are not liable for the services offered by the booking site and the accommodation provider.

trivago works with many booking sites worldwide, including online travel agencies, as well as hotel chains and independent hotels. In total, trivagos sites cover more than 2.5 million hotels and other types of accommodations across approximately 190 countries. Not bad, eh?

Need to get in contact with trivago? Not a problem, we're happy to help.

While we don't have a direct phone number, you should be able to find the answer to your problem in one of our articles, here are some of the most frequently asked:

Where is my booking confirmation?

Who do I contact to cancel or modify my booking?

How do I search for my ideal hotel?

How are the prices of deals displayed on trivago?

Need to get in touch with the booking site? You can find their contact information here.

If you need to get in touch with the booking site you used, most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites have a contact page, where you will likely find all contact details including direct phone numbers to the booking sites support center.

Having trouble contacting the booking site? Send us a message and we will try our best to get you connected!

Can't remember who you booked with? You can find the travel provider's name on your confirmation email. If youcan'tfind your booking confirmation, click here for tips.

You can use our handy search form below to find their contact page.

We scan many available guest review and rating sources across the web on a daily basis. We aggregate these reviews and ratings, and convert them using our Rating Index that ranges from 0 to 10 (10 is the highest possible rating). You can find more details in relation to accommodation-specific ratings by clicking on the accommodations guest rating score.

For further information relating to our rating system, please see here.

You receive your confirmation and realize that there is a mistake in the information.

Perhaps the confirmation you received was for a different hotel than you wanted or the address doesn't match. Did it happen due to an error on trivago, after being redirected to the booking site?

We want to investigate and get to the bottom of what happened. Take a look at this page to match what might have gone wrong and get in touch! We are here to help.

We are a search and price comparison site, not a booking site. When you click on an accommodation offer, we transfer you to the booking site that is offering you the deal you have chosen.

trivago works with many different websites, and the rates and availability they provide us with change constantly. trivago frequently updates its site to try to ensure that the information you see on our site is correct. On occasion though, you may not find the exact same offer you clicked on when you land on the booking site. This can be for a number of reasons. Perhaps the booking site gave us inaccurate information, or maybe they have sold out of the rates they offered us everyone loves a good deal!

Please contact us if you see such discrepancies, so we can deal with the issue ASAP.

Above the top position offer displayed in green you will find another offer in red. This is our strike-through price. We display this strike-through price to give you a better sense of the range of offers available for the hotel you are looking at.

The strike-through price corresponds to the cheapest offer we received from the most expensive booking site on trivago for this hotel and your stay dates.Although our comparisons are always based on your chosen stay dates and number of occupants, they may not account for differences in room sizes, number of rooms, hotel amenities or meals, or different cancellation policy terms.

Sometimes we also display a percentage beside the top position offer. These flag price differences between the top position rate and the strike-through rate.

You can use alternative sort filters to help you explore the different hotel offers on our site. You can sort your results thanks to the drop-down menu on the top right of our search results page which, in addition to "our recommendations" sort, allows you to sort, according to additional or different factors, by: "rating & recommended", "price & recommended" and "distance & recommended". These options combine "our recommendations" sort with a focus on either ratings, price or location; its up to you!

If you have a preference for hotels with strong positive ratings (over location or price) the rating & recommended sort will boost the importance of ratings in your search results. If youre all about location, location, location, you can boost the location factor in our algorithm by choosing the distance & recommended option. Keep in mind though that the distance filter default is from the city center. If you want to change this to a different point of interest, such as a top attraction, you can use the additional filter option under Hotel location of our site to select your preference. Did someone say Eiffel Tower?

Alternatively, you can rank hotel offers according to only rating, price or location. This removes the "our recommendation" sort algorithm from the ranking process, except for offers which are the same based on your chosen setting, i.e. which have the same rating, price or location. In these cases, we use "our recommendations" sort to determine the order of these accommodations.

You can also apply other filter options to your search, such as "free WiFi", "spa", or even "pet-friendly"if you fancy bringing pooch along on the holiday too. These options are found under the "more filters" tabs on the left-hand side of our site. Find more information here.

As a hotel search, trivago compares millions of hotels to help you find the ideal place to stay. Scanning hundredsof booking sites, trivago compares hotel prices to make your search easier. From Paris to New York, the options are endless!

After entering yourcheck inand check out dates, use our filter menuto narrow your search. This will help you find something thats just right for you.

What can I do with the filters?

Filters help you to select your preferred star rating, the maximum price per night, proximity to a given location, and much more. Whether youre looking to rekindle a little romance with a sweetheart or take the kids on a weekend family getaway, trivago filters allow you to find a fitting place to stay.

What about that Wifi?

Want to be connected like a pro during your entire stay? Select the WiFi filter under More filters on the right-hand side and explore the endless hotel options.

Sometimes WiFi can simply mean paid access to computers in the hotel lobby, so we recommend double-checking the type of Internet connection with the hotel directly. Wed hate you to miss out on that Netflix and Chill session back in your room.

What about my pet?

Fancy bringing your dashing hound along for the ride too? Make use of the pet-friendly filter.

In some cases, you may need to contact the booking site offering the deal or get in touch with the hotel directly to confirm whether they will allow your type of pet. Because lets be honest, not every place is going to welcome a slippery python!

Can you do this search for me?

Try our Facebook chatbot to help speed things up!

Let our bot know where and how many are tagging along on your holiday. You'll get a quick link to hotels that match.

Onceyou'vefound your ideal hotel, click on the deal and youll be redirected to the booking site to make your reservation. Looks like its time to start packing!

To avoid disappointment, its best to verify requests with the hotel directly. After all, wedon'twant you to find out that upon arrival, there wasnt that special spa youd hoped to get a salt scrub in!Dont know how to contact the hotel? Check out this page.

We are delighted to hear that you want to work with us! Currently, we are only accepting applications through our careers page. You can find all our job openings there.

If youcan'tfind a position that suits you, feel free to join our talent community for future postings.

Good luck! :)

The hotel has never heard of you or your reservation? OMG!

Before arriving at the hotel

So, youre gearing up for your trip and want to double-check your reservation. You call the hotel and, to your surprise, they havent even received it!

Dont panic! Sometimes it can take some time for the booking site to communicate your reservation details to the hotel. If you still want to make sure, the booking site can help you with this.

If you need to get in touch with the booking site you used, most contact information can be found at the bottom of your booking confirmation. You can also visit this page for more tips.

Upon arrival at the hotel

So youre already at the hotel and theydon'thave your reservation?

Don't worry. There are multiple reasons why the hotel might not have your reservation yet. In these cases, it is best to call the support number of the booking site you used. As they are responsible for your booking and payment process, they can help you out of this mess as soon as possible!

Need help contacting the booking site? Check out this page for tips.

If you are experiencing difficulties contacting your booking site, please let us know and we will try our best to get you connected.

At trivago, we appreciate all the feedback we receive from our users. We welcome and value all opinions and suggestions! We use this feedback to continuously improve our services and better optimize our adverts to appeal to our audience.

We aim to provide the best possible experience for our users. Sodon'tthink twice and drop us a line or two...or three!

Wow! Were flattered that you took the time to create a marketing proposal for us!Please submit your proposal here.

Our User Support team will then forward your inquiry to the relevant department.

Should your proposal spark their interest, someone will be in touch with you through the email address provided.

Possible transaction fees, resort fees and fees related to the booking site or hotel policies are not included in the deal on our website and may vary from booking to booking, depending on your payment method and the booking site youre using.

To know exactly where every cent is going, double-check all information on the booking site before confirming your reservation. We also recommend getting in touch with the hotel directly to ask about possible fees on the property.

Tip: Select to pay in your preferred currency to avoid any unnecessary transaction fees. We know youd rather save the cash for that first-morning cappuccino in your holiday destination!

To find out more about our terms of service and the use of our platform, please click here.

Need to know about your cancellation options or the different room types available at the hotel? What about meal options? Did you already book your hotel but have a problem with the deal on your booking confirmation?

We recommend double-checking with the booking site offering the deal. If youre not sure which booking site it was, you can always find their name right above the deal you selected! Alternatively, you can find more tips here.

Want to know more about how the prices are displayed on trivago? You can find your answer here!

Expedia, Inc. owns the majority of shares in trivago. For further information in relation to our company, please see here.

For trivago's postal address and email address, see here.

If you're here, it means you've been awarded a cashback voucher from us for finding an error on our website. We'd once again like to thank you for helping us to continuously improve our site. :) Please keep in mind, this voucher must be redeemed within 18 months of the date it was issued.

What does a cashback voucher mean?

After you make a booking on one of our partner booking sites, we will transfer the amount of the voucher directly to your bank or PayPal account. Since we require proof of payment before we can begin the transfer, your booking confirmation will be necessary.

Why a cashback voucher?

Since trivago is a hotel search and comparison website, we are not involved in the booking and payment process. Therefore we cannot offer you special discounts on deals found on our site. All bookings and payments are carried out on the booking site you choose when you select a deal. However, we still want to give back!

Weve set up this easy system so you can still be rewarded for helping us improve our website. When youre ready to redeem your voucher, make sureyou'vealready completed these steps:

Created a trivago account (if youdon'talready have one) here

Found your ideal hotel on trivago and have your booking confirmation ready

Payment details: either via PayPal OR international bank transfer. Since the transfer is carried out by our headquarters in Germany, your bank information will be necessary.

Once you've completed these steps, simply upload all the information using this form and we'll get the money to you within 14 business days!

Dont worry! Before displaying rates from a booking site on trivago, a background check on the company is always conducted to ensure their legitimacy. Additionally, we do not display deals from any site that does not pass our initial integration check.

If you would like to contact the booking site, most contact information can be found at the bottom of your booking confirmation. Alternatively, booking sites will have a contact page, where you will find all contact details including direct phone numbers to the booking sites support center.

trivago appreciates all feedback when it comes to the performance of the companies we work with. We keep a database of all complaints, appraisals, and unusual situations associated with each individual booking site we display, as we continuously monitor their performance.If you are experiencing difficulties with your booking site, please get in touch.

Partner Scores are how we rate the reliability of our booking partners prices. 5 out of 5 dots is the best Partner Score a booking site can have, meaning its more likely that the price info you see on trivago is what youll get on that booking partners site. Low Partner Scores (fewer green dots) is a sign that the partner in question may have shown one price to travellers on trivago and another on their own site. How frequently this happens and how drastic the difference is influences the Partner Score. Why would the price I see on trivago not match whats on the partner site? There are a few reasons the price you see on trivago may be or appear inaccurate. Here are some things you should check to determine ifyou'vereally encountered a price mismatch: 1. Are both trivago and the booking site you selected displaying the deal you picked in the same currency? Sometimes the prices only appear inaccurate because the currency used to display the price of the accommodation changed when you changed sites. 2. Are prices being shown with or without extra taxes and fees?

trivago displays prices differently depending on the locale (e.g. net rate, gross rate, or all-inclusive rate). This should be consistent with rates displayed on the booking site, but may be the reason for a mismatch. 3. Is the deal you found on trivago not prominently displayed on the booking site you were transferred to?Take a closer look at the page. It may be the case that the specific deal you wanted is listed in a less obvious spot. 4. How long were you browsing your search results on trivago?

This might be a case of unlucky timing. Sometimes prices change in the time youre looking through the list of accommodations that matched your search on trivago. 5. Is the difference between what you see on trivago and what you see on the booking site very close?

It may be that trivago rounded up to the nearest whole amount while the booking site rounded down which makes the difference in price appear larger than it really is.