TruGreen Employee Reviews
Out of 676 TruGreen employee reviews, 48% were positive. The remaining 52% were constructive reviews with the goal of helping TruGreen improve their work culture. The Sales team, with 48% positive reviews, reports the best experience at TruGreen compared to all other departments at the company. The Operations team offered the most constructive feedback, with 55% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Very High paced work Environment. But great opportunities For bonuses.
Review from Operations Dept
What do you like best about the leadership team?
I've only been there 3 months and I don't like the management team right now.
They care about the associatesa and the customers
They want you to succeed. Will take the time to teach you every single detail about the job.
Review from Operations Dept
We are hard workers all of us
My manager is great genuine and helpful I dont really have anything good say about anyone else.
Review from Sales Dept
What does the leadership team need to get better at?
Communicatiom, demonstration, initiative to help and resolve issue, their agression and how they revolve every single part of the job around service rate but not customer satisfaction
Keeping the employees updated on what’s going on with thr company and bran
Review from Operations Dept
Treating people equally without judgement
Value people's tenure and work life balance
Drew Jones is the worst manager
Review from Customer Support Dept
What is the best part about your compensation package?
I love the Uncaped commission
Double bonus potential is great
I have no clue due to lack of information
Overtime is good pay but so many hours. Only 60k max i think
Review from Operations Dept
The pay and the benefits
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work we do, we should be paid minimum 25 dollars and hour.. also, my health insurance was canceled by someone at trugreen before i was eligible to receive it, and now wageworks says i have to pay for the 4 months i didn't have insurance for me to have insurance going forward.
250k, company car , 10 weeks pto
Driving a company truck older than me. No ac in most of the trucks. When approaching my manager about workload wnd conditions, the response i got was "overcome it"
face abuse from customers constantly, not paid enough to deal with the stress--have been put on medication since starting with this company. they do not care about you as an employee
Get rid of the competing entities with in the organization, return controls to the branches, higher salary, less confusing commissions structure, back end customer retention productive commissions payout , gas cards & improve training in sales & production with more realistic goals.
What are some of the best things about your team?
We had a lot of hard-working individuals. They were just never appreciate it so I ended up going to another job new people that show up are trained and don't even make it after training.
I have a very interactive and coheasive team
They are drama free and do their work.
Everyone shows up for work
We work together and help each other
What do your coworkers need to improve and how could you work together better?
My coworkers are all extra fat
Increase quality of work, do not rush to get back early
doing the job the way they should
We do not have meetings
Too willing to allow bad management to foster a hostile environment without speaking up
Review from Sales Dept
What is most positive about the culture and environment at your company?
We are all a bunch of positive people.
Is a great place to work
You are able to communicate everything without issue
Review from Operations Dept
It is a very good experience
Positive vibes all the time
What needs to change to make the company culture better?
Make everyone weigh under 200 , women 130
Compensate us better, protect us and pur future more. Better benefits. Better training. New equipment.
Work life balance. I am the youngest tech at the branch, working 55-60 hours a week and am a part time student.
Emplyoee recgonition and consideration s
Management needs to respect its workers like they wanna be respected
Review from Operations Dept
What did you like most about the interview process?
Really understandable and helpful and gain right information and what to expect
The recruiter seemed to be sincere and honest!
They usually hire within that is how I got my position. The hard work I put in truly paid off.
Review from Operations Dept
I liked it was low pressure
They were always attentive to any and all questions I had
What would you improve about your company's interview process?
If the the prospective employee has a sit down with a current staff employee.
Tell the truth, offer sales representative who relocated help with relocation, tell the truth about salary and commission
Review from Sales Dept
Don't lie to incoming employees saying that they're going to only work 4 days a week and we're going to work all through the winter when you don't
Review from Operations Dept
They shouldn’t hire everyone that breath
Don’t lie to new hires saying we only work 4 days a week when that’s not the case just causes new hires to quit and work load to be picked up by us vet techs honesty goes long way stop teaching management to be liers honestly believe it’s in th
Review from Operations Dept
What makes you most happy at work?
I enjoy the ability to work without being micro managed
When i get to take a water and snack break
Getting my job done and getting off
Working with my coworkers and being excited to help people
I love working with people and helping provide a great product to people who need and want it
Review from Sales Dept
What's going wrong and how can it be improved?
Customers know that we do not always do quality work, customer service lines makes promises that arent communicated to the branches, salespersons do not adequately explain what services they are selling and what the expectations from the techs are
not providing good quality of service
All these problems derive from the higher up executives decision making process for marketing & production of how things are done, sales & production are both a combination of science & art clearly & no statistics value & B.S. exception to the rule storyline example can justify the avg performance.
Equipement is never fixed and puts us in dangerous conditiosn
Don't know and If I didn't jnow
What would you most like to see improved at your company?
The commission structure
Review from Sales Dept